How do I get the travel documents?

The invoice you received after completing your booking is also your booking confirmation.

Your invoice/booking confirmation is sent to the email address you provided during the booking process. 

You can request an invoice later on for all flights booked on; to do this, go to My Bookings».

How can I pay for the flight?

By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa. 

By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).

Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.

All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.

How can I make a booking?

You can book your flights via, on our mobile site, by app, at a travel agent's, or by calling our Service Center »

I have missed the flight – what do I do now?

You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.

It is possible to rebook or cancel free of charge if you made your booking in the FlyFlex or FlyFlex fares, even if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.

How can I reserve a seat or XL seat?

Seats can be reserved via the Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.

JustFly, FlyDeal and FlyClassic (longhaul) fares: You can find information about our current charges here »

Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.For FlyClassic (booked from 5.5.2015 for short and mediumhaul), FlyFlex and FlyFlex fares, the seat reservation is included and therefore free of charge.

XL seats

As a holder of a topbonus Silver Card and/or Service Card, you receive a €10 discount on XL seats for short and mediumhaul, and a €15 discount for longhaul. Holders of a topbonus Gold/Platinum Card and one accompanying adult can reserve an XL seat free of charge, as can anyone booking the FlyFlex/ FlyFlex fare. For charges when booking all other fares, please refer to this overview »

Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
XL seats that are located by the emergency exit are subject to special safety regulations. Please not that you may not belong to any of the following groups of persons:

  • expectant mothers
  • Infants and children (under 12 years),
  • mobility-impaired persons,
  • passengers with limited understanding of German or English,
  • persons who have pets with them in the cabin.

To ensure safety, airberlin is entitled to allocate passengers who are unable to meet these requirements with a different seat prior to departure.

Can the fares be combined?

All fares can be combined with each other for the outward and return flight; in addition, the FlyFlex fare can also be combined with the FlyDeal and FlyClassic fares.

For longhaul, all flights in the FlyClassic, FlyDeal and FlyFlex fares in Economy and Business Class can be freely combined.

Is there a service charge on my booking?

Online bookings at and bookings via app or the mobile website will not incur a handling fee. Customers who hold a German, Austrian or Dutch bank account have the option of paying by direct debit. Except when paying by direct debit, giropay or PayPal, a payment charge will be incurred. This will depend on your itinerary and is calculated according to zones. Overview of charges »

Bookings via the airberlin Service Centre or an airport ticket desk will incur a handling fee of €20 per person. This regulation does not apply to vulnerable people with a mental or physical disability, or to unaccompanied children.

topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service  (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).

What are short-haul, medium-haul and long-haul flights?

airberlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:

All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.

Long-haul flights
comprise flights to the following destinations:

Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.

What is the latest time for last minute booking?

You can book on the Internet, by app, or via our mobile site up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.

What is the breakdown of airberlin prices?

Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.

Each person is liable to pay a payment charge depending on the zone and the method of payment.

The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Further information about the aviation tax »
Is there a Business Class on board airberlin flights?
Yes, you can book Business Class seats on our long-haul routes.
Further information about airberlin’s Business Class »
Taking the train to the plane: Does airberlin offer Rail&Fly tickets?
Thanks to the cooperation between airberlin and Deutsche Bahn, getting to the airport is now completely stress-free – at prices starting at just 29 euros (this price applies for a one-way, second-class journey).

You can book your Rail&Fly ticket directly when you book your flight at (Exception: JustFly fare and topbonus award flight bookings, or any bookings made during sales campaigns (e.g. special offer prices): Rail&Fly tickets are not available in these cases). A Rail&Fly ticket can later be added to an existing booking for an extra charge by contacting our Contact Centre. More information on airberlin Rail&Fly ».
What are the features of airberlin’s fare structure?

airberlin passengers have a choice of four fares for short and mediumhaul flights: JustFly, FlyDeal, FlyClassic and FlyFlex; and three fares for longhaul: FlyDeal, FlyClassic and FlyFlex » . We have prepared an overview of all the fares » .

You can find information about all aspects of airberllin’s fare structure here ».

I booked a flight before the new fare structure, Yourfare, was introduced; will my booking change at all?
No, existing bookings remain unchanged. The terms and conditions which applied when you booked your flight still remain valid.
How can I redeem an airberlin flight voucher?

airberlin flight vouchers can be redeemed by indicating the promotional code when making an online booking at or or through our Service Center by telephone (calls charged at the local rate from a German landline; rates in other countries may vary).

Please note that only one voucher may be used per booking. It is not possible to offset a voucher once the booking has been made. In order to use the voucher successfully, the currency of the voucher and the currency chosen to book the flight must be the same.


You can find out the balance that remains on your flight voucher here »

What is group travel?

Group travel is a booking where at least 10 persons (not counting babies) have the same outward flight and the same return flight to/from a destination.

If you require information about prices or are making an initial enquiry, please use our contact form.  

Group bookings »

We will get in touch with you as quickly as possible.

When can I reserve a seat or an XL seat?

For airberlin and NIKI flights, you can reserve a seat when booking the flight on the Internet, via our Service Center or at a travel agents, provided it is at least 4 hours prior to the departure date.

Seat reservations are not available to their full extent on flights operated by our partner airlines. In this case, please contact the airline operating the flight, details of which can be found on your flight confirmation.

This is also possible if your booking was made through a tour operator or at a travel agency. In addition, you have the option of reserving a seat with more leg room.

You will find information regarding the current fees here »

How can I make a seat reservation for my existing flight booking?

You can reserve a seat for a booking  you have already made for an airberlin or NIKI flight either online at My Booking » or via our Service Center » up to 4 hours before departure. This is also possible if your booking was made through a tour operator or at a travel agency.  

What benefits does my topbonus Card give me in terms of making seat reservations?
Worldwide benefits 

Classic                       Silver                         Gold                           Platinum                  
Free seat reservation »
Discounted XL seats »
Free XL seats »
Hold Seat Free » 


What is an open jaw flight?

With an open jaw flight the route of the outward flight is different to that of the  return flight.
There are three different types of open jaw flight:

1. The airport of departure on the outward flight is not the same at the airport of arrival on the return flight, e.g.                 
Outward flight: Dusseldorf - Palma de Mallorca
Return flight: Palma de Mallorca - Cologne/Bonn  

2. The airport of arrival on the outward flight is not the same as the airport of departure on the return flight, e.g.
Outward flight: Munich - Los Angeles
Return flight: San Francisco - Munich 

3. The airports of departure and arrival on both the outward and return flights are different, e.g.
Outward flight: Nuremberg - Copenhagen
Return flight: Oslo - Munich

How do I book an open jaw flight with airberlin?

It is easy and convenient to book an open jaw flight with airberlin on our website. Under "Booking" select the option "Open jaw flight" and enter the routes of your choice for your outward and return flights in the search box.
Click on Search for flights »

What is the "72-hour-fare guarantee!" option?

Selected flights come with the "Get the 72-hour fixed price!" option when booking flights online. It means you receive the full ticket price reimbursed if you cancel the tickets within 72 hours of booking; you will only be charged the Kosten in the "Get the 72-hour fixed price!" option. These costs are also charged if the booking is not cancelled. Go to My Booking » to cancel your booking. 

The "Get the 72-hour fixed price!" option is bookable up to 14 days before departure. The "72-hour option" is not available on special offers.

Additional information can be found at»

How can I purchase an airberlin flight voucher?

airberlin flight vouchers can be purchased online »

Select the amount required and the image of your choice and add a short personal message to your airberlin flight voucher. The flight voucher can be sent by email or printed out.

airberlin flight vouchers become valid once payment is made and remain valid for three years from the date of purchase.

What can I do if I've forgotten my booking number?

By clicking here » and entering your surname, flight number, departure date and the email address you provided at the time of booking, you can request your booking number to be sent to you again.
It is not possible to send the number to a different email address.
Please note that this service is only available to a limited extent on bookings made through service providers such as travel agencies or tour operators.

What is the "Best Price Guarantee"?
With our "Best Price Guarantee", we guarantee that you are booking your flight at the best available price by using If you find your airberlin flight at a lower price on another website, however, airberlin will repay you the difference in fare. More information »
What should I do if I want to make use of the "Best Price Guarantee"?
In order to check your entitlement to claim, we need you to give us some details.  You can find out the details required here » 
What is the difference between a flight voucher and a discount coupon?

Flight vouchers are accepted as a method of payment and can be purchased » and offered as gifts, for example. Discount coupons are codes which you receive as part of a promotional offer. These give a reduction in the net fare and are governed by certain conditions.

How do I redeem a discount coupon?

Discount coupons, which you have acquired as part of a promotional offer, can only be redeemed at ». There you are given the option of entering one or more discount codes and then starting the booking process. It is not possible to enter the discount code during the booking process.

Why was my credit card charged twice?

Information on withheld amounts with debit cards

If you have made your booking with a debit, credit or Visa Electron card, your card may be temporarily charged twice. Along with the total amount for the booking, there is also a charge for the total amount of the flight ticket. This withheld amount on your account, over which airberlin has no control, should be automatically re-credited to your account within 10 days. This relates to an agreement in Spain between the banks and the payment card issuers.

What is the reason behind this?

airberlin undertakes pre-authorisation during the booking process as security for the card. This should ensure that the account has sufficient credit for the flight ticket and that the card has not been blocked or stolen. As soon as the requested amount is authorised, the ticket can be issued and the actual amount for the corresponding booking can be charged to the card. At this moment the banks’ systems are able to immediately release the withheld amount.

airberlin exquisite - Frequently Asked Questions

When will I be told whether my bid was successful?

We normally tell you a few days before departure whether your bid was successful.

What happens if my bid was successful?

If your bid was successful, your credit card will be charged for the sum of the bid you placed and you will receive confirmation from us sent to the email address you gave when booking.

What happens if my bid was not successful?

You will receive a message sent to the email address you gave when booking. Your original flight booking remains unchanged.

Can I change my price once I have already placed a bid?

You can change your bid until 72 hours before your flight, provided it has not yet been accepted by airberlin.

What happens if I want to cancel or amend my flight after I have placed a bid?

If you cancel your flight booking yourself, after your bid has been accepted,  the money will not be refunded to you.  You will be reimbursed for your Economy ticket according to the current fare terms and conditions.

What happens if I want to change my booking at short notice?

If you have placed a bid that has not yet been accepted, and want to change the booking, the bid becomes invalid. If it is an option for your new flight, you can place a new bid.
If your bid has already been accepted and you want to change the booking, your bid may in exceptional cases be refunded to you. Your bid cannot be transferred. If it is an option for your new flight, you can place a new bid.

Can I also redeem topbonus miles to pay for the upgrade?

A bid cannot be paid for with miles. Separate conditions apply to miles upgrades. Find more information here »

Will I be credited with topbonus miles for the upgrade?

You will be credited with the miles from the original Economy ticket for your flight.

Can topbonus award miles also be redeemed for babies?

It is not possible to redeem award miles for babies online at  Please contact the Service Center » to have a baby added at a later date to an existing award flight booking.

What is giropay?

You can pay quickly and conveniently by online bank transfer without extra charges using giropay at and enjoy the highest level of security standards.

More than 1,500 banks and savings banks offer giropay. Based on online banking principles, it enables simple, fast and secure payment through online banking transfer using PIN and TAN numbers – going directly via the booking page of

All you need is a current account with a participating bank or savings bank set up for online banking. Using giropay is basically free of charge for you as the customer and no payment charge is made for this service by either! 

How does giropay work?
  1. After choosing the flight connection you want, select payment by giropay.
  2. By entering your bank sort code you can check whether your bank offers giropay or choose another payment method.
  3. You will then be redirected to the online banking services of your own bank or savings bank.
  4. You log in here as usual with your login details.
  5. After successfully logging in, the bank transfer with all details of the purchase will be displayed automatically: invoice amount, reason for transfer and the retailer’s bank details will be included.
  6. To complete the bank transfer you then just need to enter a TAN.
  7. For your security you will receive confirmation of successful payment directly afterwards.
  8. simultaneously receives a payment guarantee from your bank or savings bank and can provide you with your ticket immediately.
What do I have to do if I want to use giropay?

To be able to pay with giropay you just need an online banking current account with a participating bank or savings bank and the appropriate login details such as PIN or TAN numbers. No additional registration is necessary for giropay. 

Changing a booking and cancellation
Is it possible to change the booking?

You may only make changes to your booking online », by calling our Service Center » or at the ticket counter. Please note that rebookings made by phone or at a ticket desk will incur a service charge.

You cannot change your booking if you are checked in to the flight. Go here » to check out of the flight

There may be restrictions in alternative routes.

You may only make changes to your booking online up to 2 hours before the outbound flight if you booked via Please call our Service Center » if you wish to make changes to your bookings at short notice before the outbound flight or if you did not book via Please contact your operator if you wish to change your bookings for package deals.

You can no longer change your booking online after the outbound flight. You are permitted to change your booking/the passenger's name while the ticket is valid (365 days).

It is not possible to transfer the ticket to another person. In exceptional cases, name amendments (e. g. typos or name changes following marriage) can be made by phone via the Service Centre, provided that you have not already checked in for your flight.

JustFly & FlyDeal fare: You are unable to change your bookings in the JustFly & FlyDeal fares.

FlyClassic fare: FlyClassic fare: Rebooking is possible online (provided the flight was booked on, by telephone or at the ticket desk at the airport up to the time stated in the booking confirmation for the ticket in question, or as published online at When rebooking, the difference between the original fare and the new fare is payable, if it is higher; the difference between the original and the lower fare will not be refunded if a flight is rebooked to one with a lower fare. In addition, a separate rebooking fee is charged according to the fee table applicable at the time of rebooking ». Rebooking fees are not charged for infants. A ticket booked in the FlyClassic fare category can also be rebooked as a FlyFlex fare.

FlyFlex / FlyFlex fare: Rebooking is possible, even after the original departure date. If you rebook, you will be asked to pay any difference to a higher fare applicable at the time of your change in booking; rebooking to departing flights of a lower fare is only possible at the original flight price. No separate rebooking fee is charged. It is not possible to change your booking from an international flight to a domestic flight. You are also not permitted to change your booking from a domestic flight to an international flight or to a domestic flight in a different country. There may be restrictions on alternative routes.

Further information about our fare structure can be found here »

Can I cancel a flight?

JustFly fare / FlyDeal fare/ FlyClassic fare: If a passenger cancels or fails to travel on a booked flight, the airline is still entitled to payment, less any expenses saved; this does not apply if the circumstances leading to the cancellation or failure to travel are the airline’s responsibility or are due to extraordinary circumstances.

FlyFlex / FlyFlex fare:
In the case of cancellation your tickets are refunded in full, i.e. the full fare plus taxes and charges. If a flight previously booked as a FlyClassic fare is cancelled, the price element of the of the original FlyClassic fare is deducted when the cost of the flight is refunded. Please note that the service charge is not refundable.

If a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations) is cancelled, the passenger must inform the airline of this by telephone or in writing, quoting the booking reference number, before embarking on the journey:

- By e-mail to,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad. When making a booking, various fares are combined, so in the case of a cancellation or no-show, the more restrictive fare category in each instance will always apply.

You can find information about our current charges here »

More information about health requirements on starting your journey »

Until when can I rebook reserved flights online?

Bookings made at or can be changed up to 2 hours before departure provided that the ticket is still valid (365 days) and that the change is permitted under the terms and conditions of the fare category. If you've already checked in, please cancel your check-in  using the following link:

For changes at shorter notice and changes to bookings which were not made online at, please call our Service Center »

Bookings which are part of a package tour can only be changed by the tour operator/travel agent.

Can the name of a passenger be changed?

It is not possible to transfer the ticket to another person. In exceptional cases, name amendments (e. g. typos or name changes following marriage) can be made by phone via the Service Centre », provided that you have not already checked in for your flight.

Are the tickets transferable?

No, our tickets are non-transferable. They are always assigned to a specific person, who must identify themselves at the check-in desk by means of a valid photo ID such as an identity card or passport, along with the booking number.

However, with FlyClassic, FlyFlex and FlyFlex, it is possible to change a member's name before the departure of the first leg of the journey.
More information on changing a member's name »

Can the route be changed?

Yes, the route can be changed when changing a booking. It is not possible, however, to change an international flight to a domestic one. The same applies to changing a domestic flight to an international one or to a domestic flight in a different country.

How can I cancel my flight if I have taken the "72-hour-fare guarantee!" option?

If you have booked using the "72-hour-fare guarantee!" option, you can simply cancel your booking free of charge online via My Booking ». You then receive a confirmation of cancellation.

Further details »

Check-in and Web Check-in
Does airberlin offer an online check-in facility and other e-services?
airberlin offers you a variety of convenient e-services to make your check-in easier. Go to our service page Check-in & e-Services » to read precisely how to check in for your airberlin flight, for instance using web check-in or mobile check-in.
Can I check in the evening before?

We offer an evening check-in » on some flights. For detailed information about the individual airports and services please refer to the airberlin Airport Guide »


Note:The Evening Check-in is only available on flights operated by airberlin, NIKI or Belair. Customers flying with codeshare partners are asked to contact the operating airline for information.

Who cannot use the web check-in?
  • Flight guests whose first flight in the booked connection to their destination is not operated by the airberlin group
  • Flight guests in a group booking with more than 11 persons cannot use the booking number to check in (they must use the personal ticket number)
  • Children travelling alone
What types of boarding pass are available using the Web Check-in service?

In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:

Boarding card in PDF format for downloading

You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

Boarding card in PDF format by email (print@home)

You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

SMS with link to mobile boarding card

You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding card by email

You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out. The email contains a link. Follow the link to save your boarding pass in your passbook. 

Mobile boarding pass via MMS for topbonus status customers

You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.

Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.

As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.

Collect your boarding card at the airport

You will be given your boarding card at the airport up to the check-in closure time » at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.

How does boarding work at the airport?

Boarding is carried out by groups, which are called to the boarding gate one by one by airline staff. You can find your group on your boarding pass.

When boarding, swipe your (mobile) boarding pass against the scanner. Please note that you will need to show your valid personal identity document when boarding. Please have this ready together with your boarding pass.

How does seat selection work using the Web Check-in service?

Every flight guest will be suggested a seat on an interactive seating plan during their booking.

Flight guests who have booked a fare which includes free seat reservation, or who check in for a long-haul flight, can change their seat free of charge here. 

All other flight guests can reserve a seat for a fee up to 4.5 hours before departure and choose their own seat (subject to availability). 

If you have already reserved your preferred seat in advance, this will be displayed in the seating plan and you can proceed directly to the next step.

Where is it not possible to use the Web Check-in service?

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.

There is no Web Check-in available for the following airports:

Austria                                             Klagenfurt (KLU)
Barbados             Bridgetown (BGI)
Brazil                   Manaus (MAO)
Bulgaria       Burgas (BOJ)
Bulgaria            Varna (VAR)
CroatiaDubrovnik (DBV)
CroatiaSplit (SPU)
Cuba            Varadero (VRA)
CyprusLarnaca (LCA)
Cyprus                      Paphos (PFO)
Denmark          Billund (BLL)
Dominican Republic               La Romana (LRM)
Dominican RepublicPuerto Plata (POP)
Dominican Republic               Puerto Plata (POP)
Dominikanische Republik                         Punta Cana (PUJ)
Egypt                      Luxor (LXR)
FranceCalvi (CLY)
FranceLourdes Tarbes (LDE)
Ireland Dublin (DUB)
IrelandCork (ORK)
ItalyGenoa (GOA)
ItalyRimini (RMI)
Italy Lamezia Therme (SUF)
ItalyTRN (Turin)
ItalyVerona (VRN)
JamaicaMontego Bay (MBJ)
ItalienRimini (RMI)
ItalienTurin (TRN)
ItalienVerona (VRN)
JamaicaMontego Bay (MBJ)
KosovoPristina (PRN)
LebanonBeirut (BEY)
MoroccoAgadir (AGA)
MoroccoMarrakech (RAK)
MontenegroTivat (TIV)
MacedoniaSkopje (SKP)
NetherlandsAmsterdam (AMS)
RomaniaConstanta (CND)
SwitzerlandGeneva (GVA)
TunesienEnfidha (NBE)
United Arab EmiratesDubai al Maktoum Intl. (DWC)
United KingdomExeter (EXT)
United KingdomGlasgow (GLA)
Is it possible to reprint your Web Check-in boarding pass?

After successfully retrieving your booking via Web Check-in you can download a new version of your boarding pass or we can dispatch it to you. Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk or print it out again at the quick check-in machines up to 45 minutes before your planned departure.

Where can I drop off my baggage if I checked in online?

Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.

Please note that the check-in closing times » are in force for leaving baggage.

What is needed for the security check with a Web Check-in boarding pass?

There are no special rules for the security checks. You show your (mobile) boarding card and your identification document.

How do I find out which is the departure gate for my flight with a Web Check-in boarding pass?

The gate is shown on your boarding card. Since the gate may be changed without notice, you should check this information on the display board in the airport.

Is it possible to cancel a Web or mobile Check-in?

Yes, if you checked in online or via mobile check-in, you can cancel check-in . Please note that this is only possible if you have not checked in any baggage and online check-in is still open.

Under which circumstances is it not possible to cancel your check-in yourself?

If you have already checked in baggage or your flight departs in less than 45 minutes (180 minutes to/from the US), check-in can no longer be cancelled.

Why can't I save my boarding pass in Wallet?

You can also create a Wallet boarding card during web check-in if you are not using the arberlin iPhone app. Simply send an email with the boarding card to your mobile phone and then click on the link "Save boarding card in Wallet".

Where is it not possible for mobile boarding passes to be used?

You can use a mobile boarding card on your smartphone on many airberlin routes.

At a few airports, the scanners required to read mobile boarding cards are not available or there are official regulations preventing the use of mobile boarding cards.

Using a mobile boarding card is not possible when departing from the following airports:    

Abu Dhabi (AUH)
Antalya (AYT)
Billund (BLL)
Catania (CTA)
Curacao (CUR)
Faro (FAO)
Hurghada (HRG)

Kaliningrad (KGD)
Keflavik (Reykjavik) (KEF)
Luxor (LXR)
Mahon (Menorca) (MAH)
Marsa Alam (RMF)
Moskow (DME)
Palermo (PMO)
Phuket (HKT)
Sharm el Sheikh (SSH)
Sofia (SOF)
St. Petersburg (LED)
Tel Aviv (TLV)


What are the regulations concerning baggage?
On our baggage service page » you will find comprehensive information about free baggage allowance, cabin baggage, excess baggage, sports and special items of baggage. The page also contains information about the articles that are not allowed to be carried in baggage.
Damaged and lost baggage - who is the right person to contact?
Please contact the Lost & Found desk at the airport if one or more items of baggage cannot be found or are damaged on arrived.

Further information about what to do about lost or damaged baggage can be found on the Baggage service page »

What does the EU regulation on hand baggage contain?
You can find out all necessary information about EU hand baggage regulations here ».
What needs to be considered with regard to the carriage of pets?

airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.

The carriage of animals is not permitted to and from the following countries:

  • Great Britain
  • Iceland
  • Jamaica
  • United Arab Emirates
  • Jordan
  • Saudi Arabia
  • Bahrain
  • Kuwait
  • Oman
  • Sri Lanka
  • Kenya

Please note that when travelling with animals to be carried in the hold, different check-in closure times apply. These can be found in the "check-in times" overview »

Further information about the carriage of pets »

How much free baggage allowance do I have?

You can find an overview of the different fares and the associated free baggage allowances in the here ».

The free checked-baggage allowance varies according to the fare, the service class and the flight destination. The free baggage allowance is indicated during the booking process (under Additional baggage),  on your booking confirmation, or subsequently under My booking » . The free baggage allowance is specified here either by the number of pieces of baggage (so-called piece concept) or by weight (weight concept): 


Piece concept:

If your invoice and confirmation specifies "Baggage items: 1", or similar, then the piece concept applies to your flight. This assumes a baggage item with a maximum weight of 23 kg. If you have not booked directly through airberlin, then you may also see information such as "1PC"  for 1 piece (baggage item). The piece concept applies for all flights with airberlin, and most flights with our airline partners.

Example airberlin booking confirmation »

Weight concept:

If the weight concept applies for your flight,  your booking confirmation will contain information such as "20 kg". This means that the person taking the flight has a 20-kg free baggage allowance, regardless of the number of baggage items.

For topbonus Silver, Gold, Platinum or Service cardholders, special free baggage limits apply »

What do I need to know about the security checks for flights to the USA?

Please be aware of the increased security checks on flights to the US. Electronic devices such as mobile phones and laptops in particular are subject to an operational check. Devices which are not fully functional may not be carried by passengers entering the US.

oneworld & topbonus
Can miles be transferred from another oneworld frequent flyer program to a topbonus mileage account?

Points or miles that have been collected from a different oneworld loyalty programme cannot be transferred to a topbonus mileage account. However, you will in future be able to collect topbonus award and status miles on flights with all oneworld airline partners. To do this, you will need to provide your topbonus card details when you make the booking, or present the card at the check-in desk. All of your collected topbonus miles will then be immediately credited to your topbonus mileage account. The collected status miles help to maintain or improve your status level. The collected award miles can be redeemed for international award flights with airberlin and all other airline partners. More information on this can be found here ».

What is the procedure for collecting topbonus award miles with oneworld airline partners?
Collecting topbonus award miles with our oneworld airline partners is just as easy as collecting them on airberlin flights. You simply need to show your topbonus card when you book or at the check-in desk. All the topbonus award miles you earn are credited immediately to your topbonus mileage account. If you forget to show your topbonus card on any occasion, it is also possible to have award miles from oneworld partner flights credited retroactively using this form ».
Which oneworld status corresponds to topbonus Platinum, Gold and Silver status?
You can see which oneworld status level corresponds to each topbonus status level in the table below.

topbonus Status

oneworld Status







Which status benefits are available to status customers of other oneworld frequent flyer programs on airberlin flights?
Of course holders of status cards from oneworld airline partners also enjoy oneworld status benefits on airberlin flights according to their oneworld status level. You will find an overview of the oneworld benefits available on airberlin flights here here »..
Which Lounges can be used and where are they located?
airberlin currently has several Lounges in Dusseldorf and Fort Myers; in addition plans are underway for the Lounge at the new Berlin-Brandenburg Airport. Access to all airberlin Lounges before departure is, of course, free of charge for topbonus Gold and Platinum cardholders. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. Further information on airberlin Lounges is available here »

In addition topbonus Gold and Platinum cardholders can also use the Lounges belonging to oneworld airline partners. Holders of a Gold Card have access to the Business Class and Frequent Flyer Lounges; holders of the new Platinum Card can enjoy the exclusive comfort of the oneworld First Class Lounges. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. An overview of the oneworld Lounges is available at here ».

airberlin is also constantly expanding the number of Exclusive Waiting Areas it offers. These are accessible to topbonus members from Silver status level upwards. An overview of Exclusive Waiting Areas is available at here ».
Is it possible to earn topbonus status and award miles with all oneworld airline partners?
You can earn topbonus status and award miles with all our oneworld airline partners. All you need to do is produce your topbonus card when booking or show it at the check-in desk. All the topbonus award miles you earn are credited immediately to your topbonus mileage account. The status miles you collect contribute towards maintaining or improving your status level. The award miles you earn can be redeemed for award flights all over the world across the whole alliance network.
What is the procedure for booking award flights with airberlin or NIKI?

Award flights with airberlin or NIKI can be booked online book award flights here » or through our Service Center, which can be contacted on the telephone number 0049 (0)30 - 3434 3433 (German area code. International long distance rates for calls from outside Germany apply). An overview of the number of miles you need to book an award flight with airberlin or NIKI is available here »

What is the procedure for booking award flights with oneworld airline partners?
Award flights with oneworld airline partners can be booked through our Service Center, which you can contact on the telephone number +49 (0)30-3434 3433.

An overview of the number of miles you need to book an award flight with our oneworld airline partners is available here
Which lounges can be used and who has access?

In the time up to departure, business class passengers, oneworld® Emerald/Sapphire status customers and topbonus Gold and Platinum Card holders can enjoy the exclusive lounges » at many German and international airports, including more than 600 oneworld premium lounges ». Platinum Card holders can enjoy the special comfort of the oneworld First Class Lounges ».

Accompanying guests
Platinum or Gold status topbonus passengers and Emerald or Sapphire status oneworld passengers can each bring a guest, if this guest also has a oneworld flight on the same day and can present a boarding pass. 

Exclusive Waiting Areas
topbonus passengers with at least Silver status have access to exclusive waiting areas at select airports in Germany and Austria. The offer is continually being expanded and you can find an overview and further information here ».

When will airberlin's criteria for awarding miles be applicable and when will the criteria of our oneworld partners be used?
  • Miles will be credited to your account using airberlin’s criteria for awarding miles on:
    • flights which are operated by airberlin and NIKI and were booked with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by airberlin or NIKI where airberlin or NIKI is also the marketing carrier).
    • flights which are operated by an airline partner but were booked through a codeshare agreement with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by an airline partner where airberlin or NIKI is the marketing carrier).

The current airberlin criteria for awarding miles is available online at:

  • Miles will be  credited according to the critieria of the relevant oneworld airlilne partner on:
    • flights which are operated by oneworld airline partners and were booked with oneworld airline partners under their own flight number (i.e. flights operated by oneworld airline partners where a oneworld airline partner is also the marketing carrier).  
    • flights which are operated by airberlin and NIKI, but were booked through a codeshare agreement with oneworld airline partners under their own flight number (i.e. all flights operated by airberlin and NIKI where a
      oneworld airline partner is the marketing carrier).

Our partners’ current criteria for awarding miles is available online at:

When will airberlin's criteria for redeeming miles apply to booking award flights and when will the criteria of our oneworld partners apply?

airberlin’s criteria for redeeming miles apply to all airberlin award flights. You can find out about the availability of airberlin award flights online on our award flights booking page book award flights here » . For award flights from our airline partners, their criteria apply. You can find out about the availability of award flights with our airline partners through our Service Center, which can be contacted on the telephone number 0049 (0)30 3434 3433 (at the local rate).

Which status benefits are available to topbonus status customers on flights with oneworld airline partners?
topbonus status customers have access to oneworld status benefits on flights with oneworld airline partners. The range of benefits available depends on the oneworld status level. topbonus Silver status corresponds to oneworld Ruby, topbonus Gold to oneworld Sapphire and topbonus Platinum status corresponds to oneworld Emerald status. You will find an overview of the oneworld benefits which are available here »..
Where can I find a summary of my existing bookings?

If you have booked your flight via the topbonus & Comfort log-in section on, then you will find a list of all of your booked flights under My bookings » . Information on the topbonus & Comfort log-in and the benefits of our topbonus loyalty programme can be found at here ».

Have you booked online and wish to add on optional extras such as our gourmet meals, make a seat reservation or register sports equipment or animals? To book optional extras » .

Is there an onboard service?

The airberlin onboard service varies depending on the length of the flight. We have put together an overview », which gives you all the important information

Does arberlin offer travel insurance?

Yes, you can also book travel insurance from our partner Europäische Reiseversicherung AG (ERV)when making a booking at or via our Contact Centre ». The trip-cancellation insurance from ERV protects you against the most important risks that may occur prior to departure. In addition to illness and accident, you are also covered against the loss of employment.

As well as the trip-cancellation insurance, ERV also offers travel insurance packages that include baggage insurance and travel medical insurance, among other things. ERV products can be booked from just 2.90 euros per person. A comparison of ERV insurance options can be found here »

How can I get help with technical problems?
If you experience technical problems, please tell us by completing our contact form »
How to download airberlin’s timetable?
You can select a number of routes and travel months to create your personal flight timetable » and save this as a PDF file. You can check up-to-date information about flight times and connections in the booking system.

Our free Newsletter will also keep you up to date with the latest information about routes and new timetables coming into effect. Go to the free airberlin Newsletter subscription »
Is there a special service for businesses?
airberlin offers corporate customers individual, flexible fares that are tailored exactly to their requirements. Please contact:

Air Berlin PLC & Co. Luftverkehrs KG
Corporate Service
Tel.: +49 (0)30-3434 2150
Where can I get information about airberlin as a company?
The Corporate Profile » page provides information about airberlin as a company, about our partner airlines, as well as the social and environmental commitment. You will also find an interactive journey through time with the highlights in airberlin's history.
Where can I find more information out about my destination?
Our Travel Service » page includes a free travel guide with plenty of useful information, tips and detailed maps. You can download and print out the travel guide as a PDF document.

The Airport Guides » provide information about airberlin’s major departure and destination airports. Here you will find details about check-in desks, how to get to the airport, about car parks and service facilities in the terminals, as well as links that provide further information.
Where and how can I find out about special offers?

We will keep you informed of any special offers and corporate news with our regular, free Newsletter that we send out by e-mail. The Newsletter also includes attractive competitions and offers from our co-operation partners.

Go to the free airberlin Newsletter subscription »
How can I apply to work at airberlin?

You can find out about current job vacancies at airberlin on our Career portal » .
If you are interested in taking part in pilot training, you will find all the necessary information here ».

How can I contact airberlin Customer Service?
You can send us your documents/invoices quickly and easily using the online form.
Please click here »
Where can I find the current copy of the airberlin in-flight magazine?

You can find the current copy of our in-flight magazine here »

- new edition on board every month
- around one hundred pages of lifestyle, tips, information and great entertainment

Contact and archive (german) »  

Which electronic devices can I use on board?

Portable devices in flight mode Small electronic devices such as tablets, e-books and mobile phones may be used during all phases of the flight, provided that flight mode is activated. On the runway and during take-off and landing, these devices
must be secured so that there is no risk of injury to third parties.

Devices without flight mode

All devices with a send or receive function that do not have a flight mode option must be fully switched off throughout the entire flight.

Laptops, Ultrabooks and notebooks

You may use laptops, Ultrabooks and notebooks on board during the flight, provided the device is in flight mode, i.e. all send and receive functions are deactivated.
Please note that these devices must be stowed away securely before take-off and landing, so they cannot be used during those phases.

Other devices with no connect options

Other devices with no connect options, for example DVD players, electronic games or MP3 players, may, depending on the size of the device, be used on board our aircraft during all phases of the flight. Larger devices must be securely stowed away before take-off and landing.

Bluetooth accessories

Bluetooth accessories (e.g. wireless keyboard, headphones etc.) may only be used during the flight. While taxiing to the runway, during take-off and landing, these items must be switched off.

Further details » 

Where can I find information about gourmet meals?

You will find information on our exclusive gourmet meals, a link to our menu and the option to pre-order here » 

What is airberlin connect?

airberlin connect is the name of our Internet service that gives you access to the Internet during a flight. This service is subject to a fee. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.  

Can I surf the net on airberlin flights?

The aircraft in the airberlin fleet are gradually being equipped with the airberlin connect Internet service. For a fee, airberlin connect allows you to access the Internet above an altitude of 10,000 feet. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.  

How do I obtain a copy of my invoice?

For bookings that were made online via or, we will happily send a copy of your invoice to the email address provided during the booking process. Simply use your surname and booking number to log in under My Booking ». Here you can request for a new copy of your invoice to be sent to you.

For bookings made via the airberlin Service Centre or at an airberlin ticket desk, it is only possible to request a copy of your invoice via the Service Centre ».

Where can I lodge a complaint?

We are pleased to help if you ever have a cause for complaint. Simply use the online form » to share your concerns with us. 

Which benefits does the Priority Package offer?

The Priority Package provides a large number of additional services at many airports, including Priority Check-in, Priority Fast Lane and access to the Exclusive Waiting Areas »: You check in at separate check-in desks, take the fast lane through security and enjoy particular comfort even before take-off. The FlyFlex fare even comes with the following additional services: access to the lounges », a seat in the first 5 rows, a free middle seat (if available) and preferential baggage reclaim (Priority Baggage).

Your duties
When do I have to be at the airport at the latest?

So that your check-in runs smoothly and your flight takes off on time, we ask that you are at the check-in counter punctually with your boarding pass and have checked in by the check-in deadline at the very latest. You can find the exact check-in deadlines » for individual airports here. Passengers arriving at the check-in desk after the check-in deadline of their flight can no longer check in, will lose their entitlement to fly, and cannot claim a reimbursement, a credit note or change in booking without charge.

If you have already checked in but would still like to hand in luggage then the baggage drop-off or the check-in counter are available to you until the check-in deadline. Please show your boarding pass upon arrival at the counter.

Please note that waiting times at the check-in counter and the security checkpoints may differ ddepending on the airport. Please allow enough time for the possibility of having to cover longer distances within the airport. At Hurghada airport the security checkpoint is located before the check-in. As a longer waiting time is to be expected, please allow for an extra hour for this.

Please make your way  to your gate in time for the boarding time shown on your boarding pass. Please pay attention to the departures board at the airport as the gate can change at short notice.

Which passport, visa and health regulations apply?
The entry regulations of some countries require you to present a valid passport, visa and/or special forms. Health regulations also vary. You can find information about special entry formalities » for our destinations in Germany, China, Dominican Republic, Cuba, Russia, Thailand and USA here.

We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: »

Information for parents: If you are travelling with children, it is quite normal for checks to be carried out to ensure that children are travelling with their parent(s) or legal guardian(s, 1), or with their permission. That is why parents whose children do not have the same surname should carry additional documents as evidence that these are their own children. If in doubt please contact the ministry of foreign affairs in your destination country to check if there are any specific local regulations.

Please note: Child entries in parents’ passports become invalid as of 26th June 2012
European requirements have resulted in a major change in the German passport law: From 26th June 2012, child entries in parents’ passports will become invalid and no longer entitle the child to cross the border to another country. Therefore, as of this date, all children (from birth onwards) will be required to have their own travel documents when travelling to other countries.
More »

What do I need to consider when flying to the USA?

Various details relating to your stay in the USA will be recorded even before you embark on your trip to, from or via the USA. You will need to apply for an electronic travel permit (called an ESTA permit) online at least 72 hours prior to your departure. Additional data will be recorded when you check in.

Further information about entering the USA »
Do I need to reconfirm the departure time?

You do not need to reconfirm your flight. We recommend that you check your time of departure in the 48 hours prior to the start of your journey at You can view the current departure times for airberlin and NIKI flights here »

Where can I find the departure and arrival times of my flight?

Here » you will find the current departure and arrival times  of our flights

You can also create your own personal flight timetable » with the latest flight schedules and save it as a PDF file.

What are the health requirements for travel?
You should take your physical condition and fitness for air travel into account when planning your journey. If you have a pre-existing condition, suffer from general debility and/or require frequent medication, you should speak to your GP before travelling.

After a serious illness, injury and/or operation the periods you should wait before travelling by air, as a guideline, are as follows:
  • Heart attack / Cardiac infarction: 8 weeks (12 weeks after a serious cardiac infarction)
  • Stroke: 8 weeks
  • Thoracic and abdominal operations: 6 weeks
  • Cranial operations: 6 – 12 months
  • Eye operations: 1 – 3 months
  • Fractures: within the first four days carriage may be permitted under exceptional circumstances, provided medical transport is available or the passenger has a doctor's certificate confirming that it is safe for him/her to fly. After four days the passenger can be flown with a plaster cast but it is recommended that the cast be split. Passengers with a closed plaster cast need to produce a doctor's certificate if feasible.
  • Pneumothorax (lung rupture): 6 – 8 weeks
If you have an infectious disease, such as infectious hepatitis, open TBC, chicken-pox, measles or German measles, you will not be able to travel until you have made a full recovery.

You will need to notify the Service Center » at least 7 days prior to departure of any serious illnesses, recent operations and special medical requirements, as the medical service may need to make an assessment in individual cases. You should also notify the Service Centre at least 7 days prior to departure if you require a personal oxygen supply on board.

Vaccinations: When travelling to some countries you will need to be vaccinated or inoculated against specific diseases. Before booking your trip, please contact a doctor qualified in travel medicine, the travel medicine information system of the airberlin group’s medical service at » or the health authorities of your destination or transit country.

Information about transporting medication: If you have medication that you constantly require, you should carry this in your cabin baggage; other medication should be carried in your checked baggage. If you are diabetic, please remember to carry sufficient amounts of insulin for the entire flight in your cabin baggage so that you always have it to hand. You should also carry a medical note from your GP confirming that you require this medication.

For further information please go to Patient transport ambulance » or to Flying in pregnancy » and Passengers with special needs » on board airberlin flights.

Health Requirements for U.S. Travel »
How can I deal with my fear of flying?
Fear of flying is certainly a common problem. Even though all the statistics confirm the safety of flying, up to 60 per cent of passengers find flying to be a stressful situation. These include people who have never flown before, as well as occasional and even frequent flyers. If this feeling of unease develops into a fear of flying, it can have quite an effect on people’s personal lives, and often place severe restrictions on them professionally too.

Here are a few helpful suggestions on how to prevent or manage a fear of flying:
  • Find out some general information about flying and the aircraft, the background to the different operations of the flight, the technology and safety to build up your confidence in the pilot and the plane.
  • Try to make the start of your journey and your flight as stress-free as possible. Leave plenty of time to get to the airport.
  • Once you have checked in, stroll through the airport to distract yourself by being active.
  • Have a light meal before the flight and definitely avoid eating anything too heavy. You should drink plenty of fluids when you are on board, but avoid alcohol and coffee.
  • Read an entertaining book, listen to a relaxing CD or enjoy the distraction of the in-flight entertainment.
  • Practise relaxation techniques such as progressive muscle relaxation or autogenic training.
  • Avoid taking medication to counter your fear of flying, as using them can worsen the symptom of fear.
For what purposes will the data entered by myself for the Info Service be used?

The data entered for the Info Service will be used exclusively for the purpose of providing information on flight irregularities. These include changes to the departure time by at least 30 minutes, flight cancellations or route changes. 

Where can I register for the "Info Service"?

At the time of booking you can enter your contact details under the heading "Info Service". You also have the opportunity to enter your contact details under "My booking" », regardless of whether you have booked your flight directly with airberlin, NIKI or through a travel agency.

What contact details can I give for the Info Service?

You can enter your email address and mobile phone number. Please note that roaming costs may be incurred when accessing emails or texts.

When will I be informed by the Info Service about any flight irrregularities?

Information on delays to flight departure times will be sent up to 4 hours from the planned departure time if the change in departure time is at least 30 minutes. Information about a cancelled flight will be sent up to 72 hours before the planned departure.

The Info Service excludes weather-related delays, as it cannot be guaranteed that weather data transfers are always up to date.
Please note that airberlin does not have any control over mobile networks and therefore cannot accept any liability for ensuring that messages are received or are complete. We therefore recommend that you also check the current flight status » online at 

The service is offered for flights operated by airberlin, NIKI and Belair.

For which airlines does airberlin offer the Info Service?

The service is offered for flights operated by airberlin, NIKI and Belair.

For which routes does airberlin offer the Info Service?

The Information Service is currently available for all flights from Germany and outside of Germany for flights from the following airports:

Arrecife (Lanzarote),  Abu Dhabi, Alicante, Almeria, Barcelona, Bari, Bilbao, Brindisi, Bucharest, Cagliari, Catania, Chicago, Copenhagen, Faro, Fort Myers, Friedrichshafen, Fuerteventura, Funchal, Gdansk, Goteborg, Graz, Helsinki, Ibiza, Innsbruck, Jerez de la Frontera, Kaliningrad, Krakow, Las Palmas (Gran Canaria), Linate, Linz, Los Angeles, Madrid, Mahon (Menorca), Malaga, Miami, Moscow-Domodedovo, Naples, New York, Nizza, Palma de Mallorca, Paris–Charles de Gaulle, Paris-Orly, Ponta Delgada, Rome–Fiumicino, Salzburg, Santa Cruz (La Palma), Seville, St. Petersburg, Stockholm, Tenerife South, Valencia, Vienna, Warsaw, Zurich.

Can I check the current departure or arrival time of a flight myself online?

You can check the current departure times any time at --> services --> information --> departures or arrivals »

Is there a discount for residents?

The Spanish government provides residents with a discount of up to 50 % of the net fare (without taxes and charges) on selected Spanish domestic flights. Residents are deemed to be all nationals of EU member states and Switzerland that have a valid residential address in the Balearic Islands, Canary Islands or the exclaves of Ceuta and Melilla. This address must be the current address and it must be shown on the ID document (DNI) or the "Certificado de Extranjería / Tarjeta de Residencia" (ID document for foreign residents). If the document has not yet been updated, e.g. after moving house, a certificate issued by the town hall of the new place of residence and no more than 6 months old must be presented. A driver’s licence and passport are not deemed to be valid documents for the purpose of the residents’ discount. If you are making an online booking via, you will be asked during the booking process whether you are entitled to a residents’ discount. The discounted fare will be shown after you have entered the ID document type and number. When booking your flight by telephoning our Service Center » please provide details of your resident status. The discount can only be granted up to the time of the departure of your flight.

Please note that you need to present the appropriate identification documents when you check in.

Is there a frequent flyer program?

airberlin and NIKI's frequent flyer program is called topbonus. You can earn status and award miles worldwide on all flights operated by airberlin and NIKI and also when you make a payment using your airberlin credit card. You can also earn award miles, which you can redeem for free flights all over the world, with our numerous partners. Status miles define your frequent flyer status and also, therefore, which exclusive benefits you have access to on the topbonus program.

More about topbonus »

Are there any discounts for children?

Yes, airberlin offers child reductions on fares for children under 12 years old.

Detailed information about child discounts »

Is there a bonus programme for small to medium-sized enterprises (SMEs)?
Yes, airberlin’s business points bonus programme has been developed especially for small to medium-sized businesses. The programme is free of charge and profile management is very simple. For each business flight of a permanently employed staff member, the company is credited with business points that can be redeemed for bonus flights.

Business points may be collected on all applicable business travel destinations of airberlin and NIKI within Europe and, at certain times, on medium-haul and long-haul flights. In addition to the business points, employees may continue to participate in the topbonus frequent flyer programme and collect additional miles for free flights and exclusive status benefits.
More about business points »
Which charge zone is assigned to my route?

Charges for extras such as seat reservations and additional baggage depend on your route.  Routes are split into four zones:

Zone 1: flights within Germany/within Spain (incl. routes between Spain and the Balearic/Canary Islands)

Zone 2: flights between Germany/Austria/Switzerland and Europe (excl. Zone 3) or Russia (west of the Urals)

Zone 3: flights between Germany/Austria/Switzerland and the Azores, Greece, Israel, the Canary Islands, Madeira, Northern Africa, Turkey and Cyprus

Zone 4: flights between Germany/Austria/Switzerland/Europe and Africa, the Middle East (excl. Zone 3), Russia (east of the Urals) Asia-Pacific, North, Central and South America and the Caribbean

Our partner airlines may charge different fees. Go to overview of charges »

Passengers with special needs
Are there any arrangements for passengers with special needs?

airberlin will accompany passengers with restricted mobility or severely disabled passengers at the departure airport and on arrival at their destination. We also provide wheelchairs where necessary to take passengers to and from the aircraft.

Disabled passengers with a type "B" pass or equivalent, denoting severe disability, can reserve seats for themselves and one person accompanying them. This reservation can be made via our Service Centre and is free of charge. On German domestic flights travel companions only pay taxes and charges as well as the service charge. Medical equipment and medication is carried free in the hold. Blind passengers can take their guide dogs with them into the cabin. Please contact the Service Centre » at least 48 hours before the departure of your flight if you require our service.

Further information about Flying without barriers »

Special safety regulations » apply to the carriage of passengers with reduced mobility on airberlin flights.

For flights to/from the U.S.:
Please refer to information listed unter "Reduced mobility assistance for flights to/from the U.S." »

How do I travel with an infant/a child?

The service for families » page in our service section provides all the information you need on the subject of child discounts, seat reservation and free baggage allowance for children, as well as our onboard service for our younger passengers. You will also find details about which child seats or safety restraint systems can be used on board airberlin aircraft.

Until which period of their pregnancy can expectant mothers fly?
Expectant mothers are carried up to 4 weeks before the expected delivery date. The return flight also has to be completed before this date.
Are there any special arrangements for unaccompanied minors?
Please note that a child under the age of 2 may only travel when accompanied by a parent / legal guardian or an adult (18 years or older). Children under the age of 5 may be accompanied by an older brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones. Children between the ages of 5 and 11 are not considered unaccompanied minors (UMNR) if they are accompanied by a person at least 16 years old. Please note that for unaccompanied minors a written declaration of consent may be required from the parents / legal guardians. Our Service Centre » will be pleased to give you information about all the terms and conditions.

Children aged five years or more may travel unaccompanied on airberlin. Our flight attendants will take special care of our young passengers. Airline tickets for unaccompanied children between the ages of 5 and 11 inclusive must be booked via the Service Centre. A fee is charged for supervising unaccompanied children. An overview of the applicable fees is provided here »

Please note that children must be accompanied from/to the airport and that the persons accompanying children must remain at the airport until the aircraft has taken off or until the aircraft’s scheduled time of arrival at the airport, as applicable. Persons collecting children must be nominated on departure of the flight and must be able to provide identification when collecting children at the point of arrival. Please note the Check in Deadline for unaccompanied minor (UMNR) will be changed from September 01st 2014 »

If check-in has not already been done online or by mobile phone, your child will be checked in for the flight at the Check-in desk, where the UMNR wallet which your child will carry with him/her on the flight will be prepared. This wallet contains your child’s flight ticket, the boarding pass for the flight, your child’s valid passport or ID document and the UMNR form.
Please enter the following on the form:
- Name and age of the child;
- Name, address and telephone number of the person accompanying the child to the airport;
- Name, address and telephone number of the person collecting the child at the destination airport.
You can prepare the UMNR form now. Simply enter the required details in the form available here » and then print out five copies.

airberlin and NIKI reserve the right to take any measures they deem fit to ensure that any child is safely looked after if the child is not collected as arranged. These measures may include returning the child to the departure airport. The airline must be reimbursed for the costs incurred as a result.

Unaccompanied minors under 18 years of age and of Spanish nationality who are travelling from Spain or within Spain will require a passport or DNI (Documento Nacional de Identidad, i.e. an official ID card) and the parents‘ or legal guardians‘ written permission to travel. This permit is issued by the relevant authorities (police, Guardia Civil, notary’s office) and must be presented at the check-in desk. When accompanied by a third party, minors under 18 years of age travelling from Spain will also require a passport or DNI and the parents’ written declaration. Minors under the age of 18 on a flight within Spain and accompanied by a third party do not require the parents’ written declaration. Minors under 18 years of age and travelling in the company of one or both parents generally do not need to present a DNI or passport; in such cases, proof of identity by presentation of the family register is sufficient. Minors must have a DNI or passport from the age of 18 onwards. The minor may be refused carriage if the above-mentioned documents are not available or incomplete.

How does log-in work?

There are two ways of using the topbonus & Comfort log-in online service:

  • Logging in with your topbonus number and password
  • Logging in with your personal username and password

Logging in with your topbonus number and password

  1. Enter your topbonus card number: you can find this on your topbonus card or below your name on your airberlin credit card. For data-protection reasons, it is not possible to log in using your credit card number.
  2. Enter your 6 to 22-character password.

Logging in with username and password

  1. Enter your username: you will have created this yourself when you first registered.
  2. Enter your password: You will have created your password yourself when you first registered for our Online Services.

If you cannot remember your password, you can have a new one sent to you at any time: Forgotten password »

YourFare - airberlin’s fare structure
I booked a flight before the new fare structure was introduced; will my booking change at all?
No, existing bookings remain unchanged. The terms and conditions which applied when you booked your flight still remain valid.

What is the difference between FlyClassic and JustFly fares?

Many of the services only available as add-ons for the JustFly fare are already included in the FlyClassic fare. For instance a hold-baggage allowance, seat reservations and Evening Check-in for short and medium-haul flights. Other services can be booked at a charge (e.g. gourmet meals, pets, etc.). Flights booked in the FlyClassic fare can be rebooked at a charge and with payment of the price difference as applicable.

You will find the detailed fare terms in the overview here »

Why can the JustFly fare not be combined with other fares?
The JustFly fare is designed to let us to offer you the lowest price possible on your outward and return flights. Additional services, which would involve higher costs, are therefore not included in this fare category. For this reason it is not possible to combine an outward or return flight in the JustFly fare category with the second leg of your journey in one of the other two fare categories on the same booking.

Is the JustFly fare available for children?

Yes, the JustFly fare is also available for infants under 2 years old and children under 12 years old. The discount applies to infants under the age of 2.

Further information on travelling with children »

Are there any changes involved for me, as a member of topbonus?
You will find more information about the new fares and topbonus membership here »

What are the features of the new fare structure?

airberlin flight guests on short and medium-haul flights can select between four fare categories: JustFly, FlyDeal, FlyClassic and FlyFlex; there is a choice of three fare categories on long-haul flights: FlyDeal, FlyClassic und FlyFlex » . You can find an overview of all fares here ».

To give you an overview while you are making a booking, we provide a brief summary of the fares on the flight selection page. Only those fares are shown which are available for your selected flight.

When is the FlyFlex / FlyFlex fare the right one for me?

The FlyFlex / FlyFlex fare gives you the highest level of flexibility and convenience when planning your journey and catching your flight: In this fare category you can cancel or reschedule flights you have booked free of charge, even after the original departure date. In this case you only need to pay the difference between the fares for the old and new flights; we reserve the right to restrict the number of alternative routes offered. In addition to hand baggage, two items of checked baggage are also included in the fare, as well as advance seat reservations.

You will find the precise terms of the FlyFlex/ FlyFlex fare in the overview here ».

Can I sit next to my travelling companion on the aircraft, if I book in the JustFly fare category?

With the JustFly fare, you have the option of adding a seat reservation as an additional service (including an XL seat for extra legroom). You can reserve your seat during the booking process or at subsequently under My booking».  If you check in online, you will not be able to freely select your seat, i.e. the system will automatically assign you to a seat. This takes environmental and economic factors into account when loading the aircraft.  For this reason, if passengers travelling together do not reserve their seats in advance, we will not be able to guarantee that they will be able to sit next to one another.

Can I check baggage at the airport if I have booked the JustFly fare?

Yes, you can check your baggage at the airport, although a fee will be charged. We recommend that you include additional baggage in your original booking if you already know when planning the trip that you will need to check baggage; you can also register your baggage online up to 4 hours before departure here » or by calling our Service Center ». Tip: Book additional baggage online up to 30 hours before departure and save yourself the additional charge for short-notice registration! Information on the charges »

Travellers needing to check baggage may be interested in booking one of the following alternative fares: FlyDeal, FlyClassic, FlyFlex or FlyFlex; these fares come with a free baggage allowance for checked baggage.

Please check this overview » for details of the terms and conditions which apply to JustFly fares

airberlin services: just book them online. 


Do you fancy a gourmet dining experience?
Prebook now »


Secure the seat you want promptly.
Reserve seat »


Sports equipment or  four-legged friend?
Book excess baggage »


Check-in up to 30 hours before your departure. 
To web check-in »


Reservation Hotline


0871 5000 737 (0,10 GBP/min)*





*charges for calls from mobile phones may vary