The invoice you received after completing your booking is also your booking confirmation.
Your invoice/booking confirmation is sent to the email address you provided during the booking process.
You can request an invoice later on for all flights booked on airberlin.com; to do this, go to My Bookings».
By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa.
By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).
Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.
All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.
You can book your flights via airberlin.com, on our mobile site m.airberlin.com, by app, at a travel agent's, or by calling our Service Center »
You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.
Exception: It is possible to rebook or cancel free of charge if you made your booking in the FlyFlex or FlyFlex fares, even if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.
All fares can be combined with each other for the outward and return flight; in addition, the FlyFlex fare can also be combined with the FlyDeal and FlyClassic fares.
For longhaul, all flights in the FlyClassic, FlyDeal and FlyFlex fares in Economy and Business Class can be freely combined.
Online bookings at airberlin.com and bookings via app or the m.airberlin.com mobile website will not incur a handling fee. Customers who hold a German, Austrian or Dutch bank account have the option of paying by direct debit. Except when paying by giropay or PayPal, a payment charge will be incurred. This will depend on your itinerary and is calculated according to zones. Overview of charges »
A processing fee is charged when booking via the airberlin Service Centre or at a ticket counter at the airport. This fee depends on the travel distance and is between €20 and €45 per person.This regulation does not apply to vulnerable people with a mental or physical disability, or to unaccompanied children.
topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).
airberlin distinguishes between short-haul, medium-haul and long-haul flights.
Short-haul and medium-haul flights comprise flights to the following destinations:
All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.
Long-haul flights comprise flights to the following destinations:
Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.
You can book on the Internet, by app, or via our mobile site m.airberlin.com up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.
Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.
Each person is liable to pay a payment charge depending on the zone and the method of payment.
The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Further information about airberlin’s Business Class »
You can book your Rail&Fly ticket directly when you book your flight at airberlin.com. (Exception: JustFly fare and topbonus award flight bookings, or any bookings made during sales campaigns (e.g. special offer prices): Rail&Fly tickets are not available in these cases). A Rail&Fly ticket can later be added to an existing booking for an extra charge by contacting our Contact Centre. More information on airberlin Rail&Fly ».
airberlin passengers have a choice of four fares for short and mediumhaul flights: JustFly, FlyDeal, FlyClassic and FlyFlex; and three fares for longhaul: FlyDeal, FlyClassic and FlyFlex » . We have prepared an overview of all the fares » .
You can find information about all aspects of airberlin’s fare structure ».
airberlin flight vouchers can be redeemed online at airberlin.com and/or flyniki.com, or by calling our Service Center (local rates apply from a German landline; call charges in other countries may vary). Only one flight voucher may be used per flight booking.
If you have several flight vouchers and would like to redeem these for a single flight booking, please first combine them into a single voucher.
Combine vouchers here »
Vouchers may not be redeemed subsequent to bookings. To successfully redeem a flight voucher, the currency of the voucher and the currency selected during the booking process must be identical.
You can check the value of your flight voucher here »
Group travel is a booking where at least 10 persons (not counting babies) have the same outward flight and the same return flight to/from a destination.
If you require information about prices or are making an initial enquiry, please use our contact form.
We will get in touch with you as quickly as possible.
For severely disabled people with a disabled ID card with classification "B", and travelling with a companion, the seat reservation is free of charge. For passengers with a topbonus Silver/Gold/Platinum card or a Service Card, seat reservations are free of charge, and the same applies for their travelling companion and for any children up to the age of 11 who are travelling with them.
Passengers with a topbonus Silver or Service Card also receive a discount for XL seats. For passengers with a topbonus Gold/Platinum card and an adult travelling companion, and for passengers travelling on the FlyFlex-/FlyFlex+ fare, the reservation of an XL seat is free of charge.
With the FlyClassic (booked after 5.5.2015 for short and medium-haul flights), FlyFlex and FlyFlex+ fares, seat reservations are included in the ticket price and can therefore be made free of charge.
The fees for bookings made on all other fares can be found in this overview »
Seat reservations for all fares can be made for all airberlin and NIKI flights when booking online, via the Contact Centre » or in the travel agent, provided that the departure time is at least 4 hours away. You can also add a seat reservation to an existing booking online via My booking » or via our Contact Centre » up to 4 hours prior to departure. For flights operated by a codeshare partner, please contact the relevant airline for seat reservations. In your flight confirmation, you will be able to see which airline is operating your flight.
Do you have a preferred seat on the aircraft?
With a seat reservation, you can be sure that you will be sitting in the aisle, by the window, with the rest of your party or in a seat with extra legroom (XL seat »). We therefore recommend that you make a seat reservation for your flight.
With some fares, the seat reservation is already included in the price of the flight, but with other fares it will need to be added as an optional extra. This can also be done if you have booked your flight via a tour operator or travel agent. You can do this here at "Meine Buchung" ».
Another benefit: Passengers who have booked a fare that includes a free seat reservation, or who have added a seat reservation to their booking, can change their (allocated) seat at no charge during web check-in ». All other passengers can make a seat reservation for an additional charge up to 4.5 hours before departure, and can choose their seat (subject to availability)
With an open jaw flight the route of the outward flight is different to that of the return flight.
There are three different types of open jaw flight:
1. The airport of departure on the outward flight is not the same at the airport of arrival on the return flight, e.g.
Outward flight: Dusseldorf - Palma de Mallorca
Return flight: Palma de Mallorca - Cologne/Bonn
2. The airport of arrival on the outward flight is not the same as the airport of departure on the return flight, e.g.
Outward flight: Munich - Los Angeles
Return flight: San Francisco - Munich
3. The airports of departure and arrival on both the outward and return flights are different, e.g.
Outward flight: Nuremberg - Copenhagen
Return flight: Oslo - Munich
It is easy and convenient to book an open jaw flight with airberlin on our website. Under "Booking" select the option "Open jaw flight" and enter the routes of your choice for your outward and return flights in the search box.
Click on Search for flights »
Selected flights come with the "Get the 72-hour fixed price!" option when booking flights online. It means you receive the full ticket price reimbursed if you cancel the tickets within 72 hours of booking; you will only be charged the Kosten in the "Get the 72-hour fixed price!" option. These costs are also charged if the booking is not cancelled. Go to My Booking » to cancel your booking.
The "Get the 72-hour fixed price!" option is bookable up to 14 days before departure. The "72-hour option" is not available on special offers.
Additional information can be found at»
airberlin flight vouchers can be purchased online »
Select the amount required and the image of your choice and add a short personal message to your airberlin flight voucher. The flight voucher can be sent by email or printed out.
airberlin flight vouchers become valid once payment is made and remain valid for three years from the date of purchase.
Please enter here your surname, flight number, departure date and the email address you provided at the time of booking, you can request your booking number to be sent to you again.
It is not possible to send the number to a different email address.
Please note that this service is only available to a limited extent on bookings made through service providers such as travel agencies or tour operators.
Flight vouchers are accepted as a method of payment and can be purchased » and offered as gifts, for example. Discount coupons are codes which you receive as part of a promotional offer. These give a reduction in the net fare and are governed by certain conditions.
Discount coupons, which you have acquired as part of a promotional offer, can only be redeemed at airberlin.com/coupon ». There you are given the option of entering one or more discount codes and then starting the booking process. It is not possible to enter the discount code during the booking process.
Information on withheld amounts with debit cards
If you have made your booking with a debit, credit or Visa Electron card, your card may be temporarily charged twice. Along with the total amount for the booking, there is also a charge for the total amount of the flight ticket. This withheld amount on your account, over which airberlin has no control, should be automatically re-credited to your account within 10 days. This relates to an agreement in Spain between the banks and the payment card issuers.
What is the reason behind this?
airberlin undertakes pre-authorisation during the booking process as security for the card. This should ensure that the account has sufficient credit for the flight ticket and that the card has not been blocked or stolen. As soon as the requested amount is authorised, the ticket can be issued and the actual amount for the corresponding booking can be charged to the card. At this moment the banks’ systems are able to immediately release the withheld amount.
It is not possible to redeem award miles for babies online at airberlin.com. Please contact the Service Center » to have a baby added at a later date to an existing award flight booking.
You can pay quickly and conveniently by online bank transfer without extra charges using giropay at airberlin.com and enjoy the highest level of security standards.
More than 1,500 banks and savings banks offer giropay. Based on online banking principles, it enables simple, fast and secure payment through online banking transfer using PIN and TAN numbers – going directly via the booking page of airberlin.com.
All you need is a current account with a participating bank or savings bank set up for online banking. Using giropay is basically free of charge for you as the customer and no payment charge is made for this service by airberlin.com either!
- After choosing the flight connection you want, select payment by giropay.
- By entering your bank sort code you can check whether your bank offers giropay or choose another payment method.
- You will then be redirected to the online banking services of your own bank or savings bank.
- You log in here as usual with your login details.
- After successfully logging in, the bank transfer with all details of the purchase will be displayed automatically: invoice amount, reason for transfer and the retailer’s bank details will be included.
- To complete the bank transfer you then just need to enter a TAN.
- For your security you will receive confirmation of successful payment directly afterwards.
- airberlin.com simultaneously receives a payment guarantee from your bank or savings bank and can provide you with your ticket immediately.
In order to enjoy additional legroom, we offer the option of reserving an XL seat in the first rows of the aircraft (long-haul flights) and next to the emergency exits.
These seats are subject to specific safety regulations under Community law. Please note that these seats must not be occupied by the following people:
- Pregnant women
- Babies and children (under 12)
- People with limited mobility
- People carrying animals in the cabin.
topbonus Silver card or Service card holders receive a discount on XL seats. XL seat reservations are free of charge for topbonus Gold/Platinum card holders and an adult traveling companion, and for Fly Flex+ fares.
The booking fees for all other fares can be found in the fare overview ».
airberlin exquisite is an auction for Business Class upgrades and free seats next to you in Economy Class.
You have the chance to bid on an upgrade to Business Class up to 72 hours before your departure. You determine the price! You'll find out whether your bid was successful up to 12 hours before your departure.
We also offer the opportunity to bid for one or more free adjacent seats in Economy. Take advantage of the comfort and extra privacy.
You can bid on an upgrade here » or find further information.
If the airberlin exquisite program is offered on your flight, we will send you an e-mail (bookings via www.airberlin.com) to the e-mail address that you provided when booking. You can also submit and view your bid under My Booking » .
To be able to pay with giropay you just need an online banking current account with a participating bank or savings bank and the appropriate login details such as PIN or TAN numbers. No additional registration is necessary for giropay.
Note:The Evening Check-in is only available on flights operated by airberlin, NIKI or Belair. Customers flying with codeshare partners are asked to contact the operating airline for information.
- Flight guests whose first flight in the booked connection to their destination is not operated by the airberlin group
- Flight guests in a group booking with more than 11 persons cannot use the booking number to check in (they must use the personal ticket number)
- Children travelling alone
In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:
Boarding card in PDF format for downloading
You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.
Boarding card in PDF format by email (print@home)
You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.
SMS with link to mobile boarding card
You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.
Mobile boarding card by email
You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out. The email contains a link. Follow the link to save your boarding pass in your passbook.
Mobile boarding pass via MMS for topbonus status customers
You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.
Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.
As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.
Collect your boarding card at the airport
You will be given your boarding card at the airport up to the check-in closure time at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.
Boarding is carried out by groups, which are called to the boarding gate one by one by airline staff. You can find your group on your boarding pass.
When boarding, swipe your (mobile) boarding pass against the scanner. Please note that you will need to show your valid personal identity document when boarding. Please have this ready together with your boarding pass.
Every flight guest will be suggested a seat on an interactive seating plan during their booking.
Flight guests who have booked a fare which includes free seat reservation, or who check in for a long-haul flight, can change their seat free of charge here.
All other flight guests can reserve a seat for a fee up to 4.5 hours before departure and choose their own seat (subject to availability).
If you have already reserved your preferred seat in advance, this will be displayed in the seating plan and you can proceed directly to the next step.
Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.
On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.
There is no Web Check-in available for the following airports:
|Dominican Republic||La Romana (LRM)|
|Dominican Republic||Puerto Plata (POP)|
|Dominican Republic||Puerto Plata (POP)|
|Dominikanische Republik||Punta Cana (PUJ)|
|France||Lourdes Tarbes (LDE)|
|Italy||Lamezia Therme (SUF)|
|Jamaica||Montego Bay (MBJ)|
|Jamaica||Montego Bay (MBJ)|
|United Arab Emirates||Dubai al Maktoum Intl. (DWC)|
|United Kingdom||Exeter (EXT)|
|United Kingdom||Glasgow (GLA)|
After successfully retrieving your booking via Web Check-in you can download a new version of your boarding pass or we can dispatch it to you. Alternatively you can collect your boarding card at the airport up to the check-in » closure time at the desk or print it out again at the quick check-in machines up to 45 minutes before your planned departure.
Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.
Please note that the check-in closing times » are in force for leaving baggage.
There are no special rules for the security checks. You show your (mobile) boarding card and your identification document.
The gate is shown on your boarding card. Since the gate may be changed without notice, you should check this information on the display board in the airport.
You can use a mobile boarding card on your smartphone on many airberlin routes.
At a few airports, the scanners required to read mobile boarding cards are not available or there are official regulations preventing the use of mobile boarding cards.
Using a mobile boarding card is not possible when departing from the following airports:
|Abu Dhabi (AUH)|
|Keflavik (Reykjavik) (KEF)|
|Mahon (Menorca) (MAH)|
|Marsa Alam (RMF)|
|Sharm el Sheikh (SSH)|
|St. Petersburg (LED)|
|Tel Aviv (TLV)|
Yes, if you checked in online or via mobile check-in, you can cancel check-in. Please note that this is only possible if you have not checked in any baggage and online check-in is still open.
If you have already checked in baggage or your flight departs in less than 45 minutes (180 minutes to/from the US), check-in can no longer be cancelled.
You can also create a Wallet boarding card during web check-in if you are not using the arberlin iPhone app. Simply send an email with the boarding card to your mobile phone and then click on the link "Save boarding card in Wallet".
Further information about what to do about lost or damaged baggage can be found on the Baggage service page »
airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.
The carriage of animals is not permitted to and from the following countries:
- Great Britain
- United Arab Emirates
- Saudi Arabia
- Sri Lanka
Please note that when travelling with animals to be carried in the hold, different check-in closure times apply. These can be found in the "check-in times" overview »
Further information about the carriage of pets »
You can find an overview of the different fares and the associated free baggage allowances in the here ».
The free checked-baggage allowance varies according to the fare, the service class and the flight destination. The free baggage allowance is indicated during the booking process (under Additional baggage), on your booking confirmation, or subsequently under My booking » . The free baggage allowance is specified here either by the number of pieces of baggage (so-called piece concept) or by weight (weight concept):
If your invoice and confirmation specifies "Baggage items: 1", or similar, then the piece concept applies to your flight. This assumes a baggage item with a maximum weight of 23 kg. If you have not booked directly through airberlin, then you may also see information such as "1PC" for 1 piece (baggage item). The piece concept applies for all flights with airberlin, and most flights with our airline partners.
If the weight concept applies for your flight, your booking confirmation will contain information such as "20 kg". This means that the person taking the flight has a 20-kg free baggage allowance, regardless of the number of baggage items.
Please be aware of the increased security checks on flights to the US. Electronic devices such as mobile phones and laptops in particular are subject to an operational check. Devices which are not fully functional may not be carried by passengers entering the US.
You may only make changes to your booking online », by calling our Service Center » or at the ticket counter. Please note that rebookings made by phone or at a ticket desk will incur a service charge.
You cannot change your booking if you are checked in to the flight. Go here to check out of the flight and check out ».
There may be restrictions in alternative routes.
You may only make changes to your booking online up to 2 hours before the outbound flight if you booked via www.airberlin.com/www.flyniki.com. Please call our Service Center » if you wish to make changes to your bookings at short notice before the outbound flight or if you did not book via www.airberlin.com. Please contact your operator if you wish to change your bookings for package deals.
You can no longer change your booking online after the outbound flight. You are permitted to change your booking/the passenger's name while the ticket is valid (365 days).
It is not possible to transfer the ticket to another person. In exceptional cases, name amendments (e. g. typos or name changes following marriage) can be made by phone via the Service Centre, provided that you have not already checked in for your flight.
JustFly & FlyDeal fare: You are unable to change your bookings in the JustFly & FlyDeal fares.
FlyClassic fare: FlyClassic fare: Rebooking is possible online (provided the flight was booked on airberlin.com), by telephone or at the ticket desk at the airport up to the time stated in the booking confirmation for the ticket in question, or as published online at www.airberlin.com/checkin. When rebooking, the difference between the original fare and the new fare is payable, if it is higher; the difference between the original and the lower fare will not be refunded if a flight is rebooked to one with a lower fare. In addition, a separate rebooking fee is charged according to the fee table applicable at the time of rebooking ». Rebooking fees are not charged for infants. A ticket booked in the FlyClassic fare category can also be rebooked as a FlyFlex fare.
FlyFlex / FlyFlex fare: Rebooking is possible, even after the original departure date. If you rebook, you will be asked to pay any difference to a higher fare applicable at the time of your change in booking; rebooking to departing flights of a lower fare is only possible at the original flight price. No separate rebooking fee is charged. It is not possible to change your booking from an international flight to a domestic flight. You are also not permitted to change your booking from a domestic flight to an international flight or to a domestic flight in a different country. There may be restrictions on alternative routes.
JustFly fare / FlyDeal fare/ FlyClassic fare: If a passenger cancels or fails to travel on a booked flight, the airline is still entitled to payment, less any expenses saved; this does not apply if the circumstances leading to the cancellation or failure to travel are the airline’s responsibility or are due to extraordinary circumstances.
FlyFlex / FlyFlex fare: In the case of cancellation your tickets are refunded in full, i.e. the full fare plus taxes and charges. If a flight previously booked as a FlyClassic fare is cancelled, the price element of the of the original FlyClassic fare is deducted when the cost of the flight is refunded. Please note that the service charge is not refundable.
If a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations) is cancelled, the passenger must inform the airline of this by telephone or in writing, quoting the booking reference number, before embarking on the journey:
- By e-mail to firstname.lastname@example.org,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad.
If different fares are combined during a booking, the regulations and prices for the most restrictive fare class at the time of booking always apply to a cancellation or no-show. For partial refunds of a booking, the one-way fare available for the flight taken at the time of booking is to be used as the basis for calculating the amount to be refunded.
Here you can find information about our current charges.
More information about health requirements on starting your journey »
Bookings made at airberlin.com or flyniki.com can be changed up to 2 hours before departure provided that the ticket is still valid (365 days) and that the change is permitted under the terms and conditions of the fare category. If you've already checked in, please cancel your check-in using the following link: airberlin.com/webcheckin
For changes at shorter notice and changes to bookings which were not made online at airberlin.com/flyniki.com, please call our Service Center »
Bookings which are part of a package tour can only be changed by the tour operator/travel agent.
It is not possible to transfer the ticket to another person. In exceptional cases, name amendments (e. g. typos or name changes following marriage) can be made by phone via the Service Centre », provided that you have not already checked in for your flight.
No, our tickets are non-transferable. They are always assigned to a specific person, who must identify themselves at the check-in desk by means of a valid photo ID such as an identity card or passport, along with the booking number.
However, with FlyClassic, FlyFlex and FlyFlex, it is possible to change a member's name before the departure of the first leg of the journey.
More information on changing a member's name »
Points or miles that have been collected from a different oneworld loyalty programme cannot be transferred to a topbonus mileage account. However, you will in future be able to collect topbonus award and status miles on flights with all oneworld airline partners. To do this, you will need to provide your topbonus card details when you make the booking, or present the card at the check-in desk. All of your collected topbonus miles will then be immediately credited to your topbonus mileage account. The collected status miles help to maintain or improve your status level. The collected award miles can be redeemed for international award flights with airberlin and all other airline partners. More information about the frequent flyer programm you can find here.
Collecting topbonus award miles with oneworld and other airline partners is as easy as with airberlin flights: Simply present your topbonus Card at the time of booking or at the check-in counter. Collected topbonus miles will be credited to your topbonus account immediately.
If you forgot to enter your topbonus Card then retroactive mileage credit » is also possible for oneworld partner flights via this form.
The topbonus Service Card offers numerous additional benefits. However, it is not a status card. The topbonus Service Card is an exclusive offer for airberlin travelers. The benefits can therefore only be used on flights operated by airberlin or NIKI. Flights operated by another airline are excluded (even if they were booked as codeshare flights via airberlin or NIKI). The benefits of the Service Card are only available to a limited extent on flights that are operated by airberlin and NIKI, but which are booked under a flight number of an airline partner as part of a codeshare agreement.
airberlin currently has several Lounges in Dusseldorf and Fort Myers; in addition plans are underway for the Lounge at the new Berlin-Brandenburg Airport. Access to all airberlin Lounges before departure is, of course, free of charge for topbonus Gold and Platinum cardholders. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. Read more information about airberlin Lounges.
In addition topbonus Gold and Platinum cardholders can also use the Lounges belonging to oneworld airline partners. Holders of a Gold Card have access to the Business Class and Frequent Flyer Lounges; holders of the new Platinum Card can enjoy the exclusive comfort of the oneworld First Class Lounges. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. See the overview of the oneworld Lounges.
airberlin is also constantly expanding the number of Exclusive Waiting Areas it offers. These are accessible to topbonus members from Silver status level upwards. See the overview of Exclusive Waiting Areas.
Award flights with airberlin or NIKI can be booked online book award flights here » or through our Service Center, which can be contacted on the telephone number 0049 (0)30 - 3434 3433 (German area code. International long distance rates for calls from outside Germany apply). An overview of the number of miles you need to book an award flight with airberlin or NIKI is available. Please redeem your miles here.
Award flights with oneworld airline partners can be booked via the Service Centre (award flights in Economy Class with American Airlines, British Airways, Etihad Airways, Finnair and Iberia can be booked via the Service Centre and also online). You can reach the Service Centre by telephone: +49 (0) 30-3434 3433 (local rate).
You can find an overview of how many miles you need for booking a premium flight with our airline partners here: www.airberlin.com/partner.
In the time up to departure, business class passengers, oneworld® Emerald/Sapphire status customers and topbonus Gold and Platinum Card holders can enjoy the exclusive lounges » at many German and international airports, including more than 600 oneworld premium lounges ». Platinum Card holders can enjoy the special comfort of the oneworld First Class Lounges ».
Platinum or Gold status topbonus passengers and Emerald or Sapphire status oneworld passengers can each bring a guest, if this guest also has a oneworld flight on the same day and can present a boarding pass.
Exclusive Waiting Areas
topbonus passengers with at least Silver status have access to exclusive waiting areas at select airports in Germany and Austria. The offer is continually being expanded and you can find an overview and further information about the airberlin business class here ».
- Miles will be credited to your account using airberlin’s criteria for awarding miles on:
- flights which are operated by airberlin and NIKI and were booked with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by airberlin or NIKI where airberlin or NIKI is also the marketing carrier).
- flights which are operated by an airline partner but were booked through a codeshare agreement with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by an airline partner where airberlin or NIKI is the marketing carrier).
The current airberlin criteria for awarding miles is available online at: www.airberlin.com/sammeln
- Miles will be credited according to the critieria of the relevant oneworld airlilne partner on:
- flights which are operated by oneworld airline partners and were booked with oneworld airline partners under their own flight number (i.e. flights operated by oneworld airline partners where a oneworld airline partner is also the marketing carrier).
- flights which are operated by airberlin and NIKI, but were booked through a codeshare agreement with oneworld airline partners under their own flight number (i.e. all flights operated by airberlin and NIKI where a
oneworld airline partner is the marketing carrier).
Miles are awarded according to the collection table for the respective airline partner:
- Flights operated by an airline partner that have been booked under their own flight number.
- Flights operated by airberlin and NIKI, but which were booked as a codeshare from an airline partner with their own flight number (i.e. all flights operated by airberlin and NIKI for which an airline partner is the marketing carrier).
Our partners’ current criteria for awarding miles is available online at: www.airberlin.com/partner
airberlin’s criteria for redeeming miles apply to all airberlin award flights. You can find out about the availability of airberlin award flights online on our award flights booking page book award flights here » . For award flights from our airline partners, their criteria apply. You can find out about the availability of award flights with our airline partners through our Service Center, which can be contacted on the telephone number 0049 (0)30 3434 3433 (at the local rate).
topbonus status customers have access to oneworld status benefits on flights with oneworld airline partners. The range of benefits available depends on the oneworld status level. topbonus Silver status corresponds to oneworld Ruby, topbonus Gold to oneworld Sapphire and topbonus Platinum status corresponds to oneworld Emerald status. You will find an overview of the oneworld benefits.
If you have booked your flight via the topbonus & Comfort log-in section on airberlin.com, then you will find a list of all of your booked flights under My bookings » . Information on the topbonus & Comfort log-in and the benefits of our topbonus loyalty programme can be found at here ».
Have you booked online and wish to add on optional extras such as our gourmet meals, make a seat reservation or register sports equipment or animals? To book optional extras » .
The airberlin onboard service varies depending on the length of the flight. We have put together an overview », which gives you all the important information
Yes, you can also book travel insurance from our partner Europäische Reiseversicherung AG (ERV)when making a booking at airberlin.com or via our Contact Centre ». The trip-cancellation insurance from ERV protects you against the most important risks that may occur prior to departure. In addition to illness and accident, you are also covered against the loss of employment.
As well as the trip-cancellation insurance, ERV also offers travel insurance packages that include baggage insurance and travel medical insurance, among other things. ERV products can be booked from just 2.90 euros per person. A comparison of ERV insurance options can be found here »
Air Berlin PLC & Co. Luftverkehrs KG
Tel.: +49 (0)30-3434 2150
The Airport Guides » provide information about airberlin’s major departure and destination airports. Here you will find details about check-in desks, how to get to the airport, about car parks and service facilities in the terminals, as well as links that provide further information.
We want you to enjoy maximum comfort when you travel and short waiting times. That's why we offer our free information service via e-mail and and SMS– simply provide us with your contact details for this purpose to receive updates on flight irregularities on selected flights.
You can send us your documents/invoices quickly and easily using the online form.
Portable devices in flight mode
Small electronic devices, such as tablets, e-books and mobile phones, can be used during all stages of the flight, provided flight mode is activated. On the taxiway and during take-off and landing, these devices must be secured so that a violation to third parties is not possible.
Devices without flight mode
All Devices with a transmitting or receiving system that is not equipped with flight mode need to remain completely off throughout the flight.
Laptops, ultrabooks and notebooks can be used on board during the flight, provided the device is in flight mode or all transmitting and receiving systems are disabled.
Please note that these devices must be stored securely before take-off and landing, and therefore use during these phases is not possible.
You will find information on our exclusive gourmet meals, a link to our menu and the option to pre-order here »
airberlin connect » is the name of our Internet service that gives you access to the Internet during a flight. This service is subject to a fee. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here for more information and to see which routes already offer this service.
The aircraft in the airberlin fleet are gradually being equipped with the airberlin connect Internet service. For a fee, airberlin connect allows you to access the Internet above an altitude of 10,000 feet. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.
For bookings that were made online via airberlin.com or flyniki.com, we will happily send a copy of your invoice to the email address provided during the booking process. Simply use your surname and booking number to log in under My Booking ». Here you can request for a new copy of your invoice to be sent to you.
For bookings made via the airberlin Service Centre or at an airberlin ticket desk, it is only possible to request a copy of your invoice via the Service Centre ».
We are pleased to help if you ever have a cause for complaint. Simply use the online form » to share your concerns with us.
The Priority Package provides a large number of additional services at many airports, including Priority Check-in, Priority Fast Lane and access to the Exclusive Waiting Areas »: You check in at separate check-in desks, take the fast lane through security and enjoy particular comfort even before take-off. The FlyFlex fare even comes with the following additional services: access to the lounges », a seat in the first 5 rows, a free middle seat (if available) and preferential baggage reclaim (Priority Baggage).
So that your check-in runs smoothly and your flight takes off on time, we ask that you are at the check-in counter punctually with your boarding pass and have checked in by the check-in deadline at the very latest. You can find the exact check-in deadlines » for individual airports here. Passengers arriving at the check-in desk after the check-in deadline of their flight can no longer check in, will lose their entitlement to fly, and cannot claim a reimbursement, a credit note or change in booking without charge.
We also offer the possibility to use web Check-in » .
. You can find more information about web Check-in here ».
An alternative to Web Check-in is checking in with your web-enabled mobile phone when you're on the go: via our mobile site m.airberlin.com or the airberlin app for your iPhone, Windows or Android phone: you can choose to receive your boarding pass via MMS or as an e-mail directly to your mobile phone.
If you are already checked in, but still would like to check in your luggage, you can use the baggage drop-off area or check-in counter up until the deadline at your departure airport. Please present your boarding pass there.
We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: www.timaticweb.com »
Already prior to embarking on your trip to, from or via the USA, certain information is collected about your stay in the USA. An electronic entry permit (ESTA authorisation) can be requested online up to 72 hours before departure. More information is also required after booking your flight, which you can submit here My Booking ».For more information on travelling to the USA»
You do not need to reconfirm your flight. We recommend that you check your time of departure in the 48 hours prior to the start of your journey at airberlin.com. You can view the current departure times for airberlin and NIKI flights here »
You should take your physical condition and fitness for air travel into account when planning your journey. If you have a pre-existing condition, suffer from general debility and/or require frequent medication, you should speak to your GP before travelling.
If you have an infectious disease, such as infectious hepatitis, open TBC, chicken-pox, measles or German measles, you will not be able to travel until you have made a full recovery.
You will need to notify the Service Center » at least 7 days prior to departure of any serious illnesses, recent operations and special medical requirements, as the medical service may need to make an assessment in individual cases. You should also notify the Service Centre at least 7 days prior to departure if you require a personal oxygen supply on board.
Vaccinations: When travelling to some countries you will need to be vaccinated or inoculated against specific diseases. Before booking your trip, please contact a doctor qualified in travel medicine, the travel medicine information system of the airberlin group’s medical service at www.bad-gmbh.de » or the health authorities of your destination or transit country.
Information about transporting medication: If you have medication that you constantly require, you should carry this in your cabin baggage; other medication should be carried in your checked baggage. If you are diabetic, please remember to carry sufficient amounts of insulin for the entire flight in your cabin baggage so that you always have it to hand. You should also carry a medical note from your GP confirming that you require this medication.
For further information please go to Patient transport ambulance » or to Flying in pregnancy » and Passengers with special needs » on board airberlin flights.
Health Requirements for U.S. Travel »
Here are a few helpful suggestions on how to prevent or manage a fear of flying:
- Find out some general information about flying and the aircraft, the background to the different operations of the flight, the technology and safety to build up your confidence in the pilot and the plane.
- Try to make the start of your journey and your flight as stress-free as possible. Leave plenty of time to get to the airport.
- Once you have checked in, stroll through the airport to distract yourself by being active.
- Have a light meal before the flight and definitely avoid eating anything too heavy. You should drink plenty of fluids when you are on board, but avoid alcohol and coffee.
- Read an entertaining book, listen to a relaxing CD or enjoy the distraction of the in-flight entertainment.
- Practise relaxation techniques such as progressive muscle relaxation or autogenic training.
- Avoid taking medication to counter your fear of flying, as using them can worsen the symptom of fear.
The data entered for the Info Service will be used exclusively for the purpose of providing information on flight irregularities. These include changes to the departure time by at least 30 minutes, flight cancellations or route changes.
At the time of booking you can enter your contact details under the heading "Info Service". You also have the opportunity to enter your contact details under "My booking" », regardless of whether you have booked your flight directly with airberlin, NIKI or through a travel agency.
You can enter your email address and mobile phone number. Please note that roaming costs may be incurred when accessing emails or texts.
Information on delays to flight departure times will be sent up to 4 hours from the planned departure time if the change in departure time is at least 30 minutes. Information about a cancelled flight will be sent up to 72 hours before the planned departure.
The Info Service excludes weather-related delays, as it cannot be guaranteed that weather data transfers are always up to date.
Please note that airberlin does not have any control over mobile networks and therefore cannot accept any liability for ensuring that messages are received or are complete. We therefore recommend that you also check the current flight status » online at airberlin.com
The service is offered for flights operated by airberlin, NIKI and Belair.
The service is offered for flights operated by airberlin, NIKI and Belair.
The Information Service is currently available for all flights from Germany and outside of Germany for flights from the following airports:
Arrecife (Lanzarote), Abu Dhabi, Alicante, Almeria, Barcelona, Bari, Bilbao, Brindisi, Bucharest, Cagliari, Catania, Chicago, Copenhagen, Faro, Fort Myers, Friedrichshafen, Fuerteventura, Funchal, Gdansk, Goteborg, Graz, Helsinki, Ibiza, Innsbruck, Jerez de la Frontera, Kaliningrad, Krakow, Las Palmas (Gran Canaria), Linate, Linz, Los Angeles, Madrid, Mahon (Menorca), Malaga, Miami, Moscow-Domodedovo, Naples, New York, Nizza, Palma de Mallorca, Paris–Charles de Gaulle, Paris-Orly, Ponta Delgada, Rome–Fiumicino, Salzburg, Santa Cruz (La Palma), Seville, St. Petersburg, Stockholm, Tenerife South, Valencia, Vienna, Warsaw, Zurich.
You can check the current departure times any time at airberlin.com --> services --> information --> departures or arrivals »
The Spanish government provides residents with a discount of up to 50 % of the net fare (without taxes and charges) on selected Spanish domestic flights. Residents are deemed to be all nationals of EU member states and Switzerland that have a valid residential address in the Balearic Islands, Canary Islands or the exclaves of Ceuta and Melilla. This address must be the current address and it must be shown on the ID document (DNI) or the "Certificado de Extranjería / Tarjeta de Residencia" (ID document for foreign residents). If the document has not yet been updated, e.g. after moving house, a certificate issued by the town hall of the new place of residence and no more than 6 months old must be presented. A driver’s licence and passport are not deemed to be valid documents for the purpose of the residents’ discount. If you are making an online booking via airberlin.com, you will be asked during the booking process whether you are entitled to a residents’ discount. The discounted fare will be shown after you have entered the ID document type and number. When booking your flight by telephoning our Service Center » please provide details of your resident status. The discount can only be granted up to the time of the departure of your flight.
Please note that you need to present the appropriate identification documents when you check in.
airberlin and NIKI's frequent flyer program is called topbonus. You can earn status and award miles worldwide on all flights operated by airberlin and NIKI and also when you make a payment using your airberlin credit card. You can also earn award miles, which you can redeem for free flights all over the world, with our numerous partners. Status miles define your frequent flyer status and also, therefore, which exclusive benefits you have access to on the topbonus program.
More about topbonus »
Yes, airberlin offers child reductions on fares for children under 12 years old.
Detailed information about child discounts »
Business points may be collected on all applicable business travel destinations of airberlin and NIKI within Europe and, at certain times, on medium-haul and long-haul flights. In addition to the business points, employees may continue to participate in the topbonus frequent flyer programme and collect additional miles for free flights and exclusive status benefits.
More about business points »
Charges for extras such as seat reservations and additional baggage depend on your route. Routes are split into four zones:
Zone 1: flights within Germany/within Spain (incl. routes between Spain and the Balearic/Canary Islands)
Zone 2: flights between Germany/Austria/Switzerland and Europe (excl. Zone 3) or Russia (west of the Urals)
Zone 3: flights between Germany/Austria/Switzerland and the Azores, Greece, Israel, the Canary Islands, Madeira, Northern Africa, Turkey and Cyprus
Zone 4: flights between Germany/Austria/Switzerland/Europe and Africa, the Middle East (excl. Zone 3), Russia (east of the Urals) Asia-Pacific, North, Central and South America and the Caribbean
Our partner airlines may charge different fees. Go to overview of charges »
airberlin will accompany passengers with restricted mobility or severely disabled passengers at the departure airport and on arrival at their destination. We also provide wheelchairs where necessary to take passengers to and from the aircraft.
Disabled passengers with a type "B" pass or equivalent, denoting severe disability, can reserve seats for themselves and one person accompanying them. This reservation can be made via our Service Centre and is free of charge. On German domestic flights travel companions only pay taxes and charges as well as the service charge. Medical equipment and medication is carried free in the hold. Blind passengers can take their guide dogs with them into the cabin. Please contact the Service Centre » at least 48 hours before the departure of your flight if you require our service.
Further information about Flying without barriers »
Special safety regulations » apply to the carriage of passengers with reduced mobility on airberlin flights.
For flights to/from the U.S.:
Please refer to information listed unter "Reduced mobility assistance for flights to/from the U.S." »
The service for families » page in our service section provides all the information you need on the subject of child discounts, seat reservation and free baggage allowance for children, as well as our onboard service for our younger passengers. You will also find details about which child seats or safety restraint systems can be used on board airberlin aircraft.
Please note that a child under the age of 2 may only travel when accompanied by a parent / legal guardian or an adult (18 years or older). Children under the age of 5 may be accompanied by an older brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones. Children between the ages of 5 and 11 are not considered unaccompanied minors (UMNR) if they are accompanied by a person at least 16 years old. Please note that for unaccompanied minors a written declaration of consent may be required from the parents / legal guardians. Our Service Centre » will be pleased to give you information about all the terms and conditions.
Please note that children must be in possession of a valid EU passport for entry into certain countries, because child ID cards will not be accepted. Furthermore, it is common procedure to determine whether accompanying children are traveling with the legal guardian(s) or with their consent. For this reason, parents whose children do not have the same family name should carry additional documents that prove that they are their own children. If you have any questions, please contact the German Foreign Office in your destination country to check whether there are any country-specific requirements.
Important: Entries for children in parents' passports are invalid as of June 26, 2012!
Due to European requirements » there is an important change in German passport law: from June 26, 2012, entries for children in a parent's passport are invalid and no longer entitle the child to cross the border. Therefore, all children (from birth) must have their own travel documents from that date onwards when traveling abroad.
Please note that your booking history », only lists flights you booked while logged in. This makes possible a clear overview of the bookings.
There are two ways of using the topbonus & Comfort log-in online service:
- Logging in with your topbonus number and password
- Logging in with your personal username and password
Logging in with your topbonus number and password
- Enter your topbonus card number: you can find this on your topbonus card or below your name on your airberlin credit card. For data-protection reasons, it is not possible to log in using your credit card number.
- Enter your 6 to 22-character password.
Logging in with username and password
- Enter your username: you will have created this yourself when you first registered.
- Enter your password: You will have created your password yourself when you first registered for our Online Services.
If you cannot remember your password, you can have a new one sent to you at any time: Forgotten password »
Please check the information you provided under your username or your topbonus number, and the password that you entered. Please note that for security reasons your password can only be sent to the e-mail address registered in your profile.
If you have forgotten your password, you can request a new password here ».
Yes, the JustFly fare is also available for infants under 2 years old and children under 12 years old. The discount applies to infants under the age of 2.
You will find more information about the new fares and topbonus membership »
airberlin flight guests on short and medium-haul flights can select between four fare categories: JustFly, FlyDeal, FlyClassic and FlyFlex; there is a choice of three fare categories on long-haul flights: FlyDeal, FlyClassic und FlyFlex » . You can find an overview of all fares here ».
To give you an overview while you are making a booking, we provide a brief summary of the fares on the flight selection page. Only those fares are shown which are available for your selected flight.
The FlyFlex / FlyFlex fare gives you the highest level of flexibility and convenience when planning your journey and catching your flight: In this fare category you can cancel or reschedule flights you have booked free of charge, even after the original departure date. In this case you only need to pay the difference between the fares for the old and new flights; we reserve the right to restrict the number of alternative routes offered. In addition to hand baggage, two items of checked baggage are also included in the fare, as well as advance seat reservations.
You will find the precise terms of the FlyFlex/ FlyFlex fare in the overview here ».
The JustFly fare is designed so that we can offer you the return fare as low as possible. Additional services, which would be associated with higher costs, are therefore not included in this fare. For this reason, combining the outgoing or return JustFly fare with one of the three other fares within a booking is not possible.The JustFly fare is designed to let us to offer you the lowest price possible on your outward and return flights. Additional services, which would involve higher costs, are therefore not included in this fare category. For this reason it is not possible to combine an outward or return flight in the JustFly fare category with the second leg of your journey in one of the other two fare categories on the same booking.
With the JustFly fare, you have the option of adding a seat reservation as an additional service (including an XL seat for extra legroom). You can reserve your seat during the booking process or at subsequently under My booking». If you check in online, you will not be able to freely select your seat, i.e. the system will automatically assign you to a seat. This takes environmental and economic factors into account when loading the aircraft. For this reason, if passengers travelling together do not reserve their seats in advance, we will not be able to guarantee that they will be able to sit next to one another.
Yes, you can check your baggage at the airport, although a fee will be charged. We recommend that you include additional baggage in your original booking if you already know when planning the trip that you will need to check baggage; you can also register your baggage online » up to 4 hours before departure or by calling our Service Center ». Tip: Book additional baggage online up to 30 hours before departure and save yourself the additional charge for short-notice registration! Information on the charges »
Travellers needing to check baggage may be interested in booking one of the following alternative fares: FlyDeal, FlyClassic or FlyFlex ; these fares come with a free baggage allowance for checked baggage.
Please check this overview for details of the terms and conditions which apply to JustFly fares.