Booking
How do I get the travel documents?
Your travel data is stored and transferred electronically to the check-in desk at the airport if you are using an AB-TIX e-ticket. When making a booking you will receive a transaction number that you will need to quote at the check-in desk, where you will also need to show your passport or ID card as well as your topbonus Card (if you have one). You will then be given a boarding pass.

If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.

With ticketless flying (e-ticket), your travel data is stored electronically and sent to the check-in desk at the airport.
How can I pay for the flight?

By credit card: AirPlus card, American Express, Diners, MasterCard and Visa (Visa Electron is not accepted). The AirPlus card is only accepted for online payments.
 

By PayPal (not possible in all currencies, not in combination with prepaid-rental cars, not in combination with the 72-hour fare guarantee)
  

If customers have a German, Austrian, or Dutch bank account, it is also possible to pay via direct debit, provided the trip is not started at least 7 days after the booking.

How can I make a booking?

You can book your flights via airberlin.com, on our mobile site m.airberlin.com, by app, at a travel agent's, or by calling our Service Center »

I have missed the flight – what do I do now?

If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.
 
Exception: if your flight is booked in the FlyFlex fare category, it can still be rescheduled or cancelled free of charge, even if you have missed your check-in deadline.
    
Therefore please note the exact check-in deadlines » for individual departure airports.

What is an e-ticket?
For flight guests who have not booked a package tour, so-called “ticketless flying” is possible on the whole network. You will be issued with an e-ticket. Your travel data is stored electronically and made available at check-in. When you book, instead of a paper ticket you will be given a transaction number with which you identify yourself at check-in, along with your personal ID/passport and your topbonus Card (if you have one) in order to be issued with your boarding card.
How can I reserve a seat or XL seat?

Seats can be reserved via our Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.

Conditions depending on the fare category booked


JustFly fare: It is not possible to make a seat reservation in this fare category

 
FlyClassic and FlyDeal: You can find information about our current charges here »

 
Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.

As a topbonus Silver Card or Service Card holder, you can reserve XL seats with a €10 discount on short and medium-haul flights or a €15 discount on long-haul flights. topbonus Gold/Platinum Card holders plus one adult companion can reserve seats free of charge.

  
FlyFlex:
Seat reservation is free of charge in this fare category. A fee is always charged for reserving an XL seat. For charges, please consult the table »

 
Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
     
Seats located next to emergency exits are subject to specific safety regulations under Community law. Please not that you may not belong to any of the following groups of persons:
  

  • expectant mothers
  • Infants and children (under 12 years),
  • mobility-impaired persons,
  • persons who have pets with them in the cabin.
The most reasonably priced tickets
As a rule, the further ahead you can book, the cheaper the ticket. You are also more likely to be able to buy a low-cost ticket outside the busiest times, e.g. for flights during the week. As a rule of thumb, ticket prices rise as the departure date gets closer. So if you book as early as possible you can take advantage of our low-cost fares.

We are always pleased to provide information about special offers, e.g. where additional tickets, for a short period only, are available online at absolute bargain prices.
Go to the free airberlin Newsletter subscription »
Can the fares be combined?

All flights in the FlyClassic, FlyDeal and FlyFlex fare categories can be combined with one another in Economy and Business Class. There is no minimum stay. Please note the entry and residence regulations for your destination. You will find further details here ».
 
Applicable to the JustFly fare category: combining an outward or return flight in the JustFly fare category with a second flight in one of the other fare categories on the same booking is not permitted.

Is there a service charge on my booking?

There are no handling fees for online bookings made via airberlin.com and on bookings made via app or via the mobile site  m.airberlin.com. Customers who have a German, Austrian or Dutch bank account can pay by direct debit. A payment charge of €9.50 per person is levied on credit card payments and payments made through PayPal. If payment is made through the airberlin Service Center or at the ticket desk, a service charge of €20 per person is levied. These regulations do not apply to individuals who require assistance because of mental or physical disabilities or to unaccompanied children.


topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service  (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).

What are short-haul, medium-haul and long-haul flights?
airberlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:

All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.


Long-haul flights comprise flights to the following destinations:

Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Israel, Syria, Lebanon) / the Gulf States / Iraq / Iran.

What is the latest time for last minute booking?

You can book on the Internet, by app, or via our mobile site m.airberlin.com up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.

What is the breakdown of airberlin prices?
Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge is not yet included in this price.

Depending on fare and method of payment, a payment charge of €9,50 per passenger may be levied.


The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Further information about the aviation tax »
Is there a Business Class on board airberlin flights?
Yes, you can book Business Class seats on our long-haul routes.
Further information about airberlin’s Business Class »
Taking the train to the plane: Does airberlin offer Rail&Fly tickets?
Our co-operation agreement with Deutsche Bahn takes any stress out of getting to the airport – starting from just 29 EUR (Price applies to a single 2nd class fare).

Except JustFly fare: Rail&Fly is not available in this fare category.

More information about airberlin’s Rail&Fly »
What are the features of airberlin’s fare structure?

airberlin flight guests have the choice of four different fare categories: JustFly, FlyDeal, FlyClassic and FlyFlex. We have compiled an overview » showing three fare categories. A colour-coding scheme has been used to make it clearer for you, and this takes the same format on our website. The JustFly fare is shown in orange, FlyDeal in turquoise, FlyClassic in light blue and FlyFlex in dark blue.


You can find information about all aspects of airberllin’s fare structure here ».
I booked a flight before the new fare structure, Yourfare, was introduced; will my booking change at all?
No, existing bookings remain unchanged. The terms and conditions which applied when you booked your flight still remain valid.
How can I redeem an airberlin flight voucher?

airberlin flight vouchers can be redeemed by indicating the promotional code when making an online booking at airberlin.com or flyniki.com or through our Service Center by telephone (calls charged at the local rate from a German landline; rates in other countries may vary).

Please note that only one voucher may be used per booking. It is not possible to offset a voucher once the booking has been made. In order to use the voucher successfully, the currency of the voucher and the currency chosen to book the flight must be the same.

  

You can find out the balance that remains on your flight voucher here »

What is group travel?

Group travel is a booking where at least 10 persons (not counting babies) have the same outward flight and the same return flight to/from a destination.


If you require information about prices or are making an initial enquiry, please use our contact form.  

Group bookings »


We will get in touch with you as quickly as possible.

Where is it not possible for mobile boarding passes to be used?

You can use a mobile boarding card on your smartphone on many airberlin routes.
 

At a few airports, the scanners required to read mobile boarding cards are not available or there are official regulations preventing the use of mobile boarding cards.
 

Using a mobile boarding card is not possible when departing from the following airports:    
 

Airport
Antalya (AYT)
Billund (BLL)
Catania (CTA)
Chicago (ORD)
Curacao (CUR)
Faro (FAO)
Hurghada (HRG)
Kaliningrad (KGD)
Keflavik (Reykjavik) (KEF)
Luxor (LXR)
Mahon (Menorca) (MAH)
Marsa Alam (RMF)
Moskow (DME)
New York (JFK)
Palermo (PMO)
Phuket (HKT)
Sharm el Sheikh (SSH)
Sofia (SOF)
St. Petersburg (LED)
Tel Aviv (TLV)

  

Paying by debit and credit cards

Information on withheld amounts with debit cards

If you have made your booking with a debit, credit or Visa Electron card, your card may be temporarily charged twice. Along with the total amount for the booking, there is also a charge for the total amount of the flight ticket. This withheld amount on your account, over which airberlin has no control, should be automatically re-credited to your account within 10 days. This relates to an agreement in Spain between the banks and the payment card issuers.

What is the reason behind this?

airberlin undertakes pre-authorisation during the booking process as security for the card. This should ensure that the account has sufficient credit for the flight ticket and that the card has not been blocked or stolen. As soon as the requested amount is authorised, the ticket can be issued and the actual amount for the corresponding booking can be charged to the card. At this moment the banks’ systems are able to immediately release the withheld amount.

Can topbonus award miles also be redeemed for babies?

Unfortunately, it is not possible to redeem award miles for babies online at airberlin.com.  Please contact the Service Center » to have a baby added at a later date to an existing award flight booking.

How can I make a seat reservation for my existing flight booking?

You can reserve a seat for a booking  you have already made for an airberlin or NIKI flight either online at My Booking » or via our Service Center » up to 4 hours before departure. This is also possible if your booking was made through a tour operator or at a travel agency.  

Is it possible to book a Rail&Fly Ticket at a later date?

A Rail&Fly Ticket can always be added to an existing flight booking even at a later date. However, a rebooking fee, dependent on the fare category, will be charged per person. We therefore recommend that you book your Rail&Fly Ticket at the same time as you book your flight ticket.

When can I reserve a seat or an XL seat?

For airberlin and NIKI flights booked in the FlyDeal, FlyClassic or FlyFLex fare categories, you can reserve a seat when booking the flight on the Internet, via our Service Center or at a travel agents, provided it is at least 48 hours prior to the departure date.

The JustFly fare category does not include the option of making a seat reservation. Seat reservations are not available to their full extent on flights operated by our partner airlines.You can reserve a seat for a booking you have already made for an airberlin or NIKI flight either online at My Booking » or via our Service Center » up to 48 hours before departure.

This is also possible if your booking was made through a tour operator or at a travel agency. In addition, you have the option of reserving a seat with more leg room.

What are XL seats?

On all airberlin and NIKI flights there are a few seats which have more leg room to ensure a more comfortable journey.

Since these seats are in some cases located next to the emergency exits, they are subject to special safety regulations under Community law and may not be reserved by  persons in the following categories:

  • expectant mothers
  • children and infants up to and including 12 years of age
  • passengers with reduced mobility
  • passengers carrying pets in the cabin 
What benefits does my topbonus Card give me in terms of making seat reservations?
Worldwide benefits 

Classic                       Silver                         Gold                           Platinum                  
Free seat reservation »
  
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Discounted XL seats »
 
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Free XL seats »
  
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Hold Seat Free » 
   
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What is an open jaw flight?

With an open jaw flight the route of the outward flight is different to that of the  return flight.
There are three different types of open jaw flight:

  
1. The airport of departure on the outward flight is not the same at the airport of arrival on the return flight, e.g.                 
Outward flight: Dusseldorf - Palma de Mallorca
Return flight: Palma de Mallorca - Cologne/Bonn  

   
2. The airport of arrival on the outward flight is not the same as the airport of departure on the return flight, e.g.
Outward flight: Munich - Los Angeles
Return flight: San Francisco - Munich 

 
3. The airports of departure and arrival on both the outward and return flights are different, e.g.
Outward flight: Nuremberg - Copenhagen
Return flight: Oslo - Munich

How do I book an open jaw flight with airberlin?

It is easy and convenient to book an open jaw flight with airberlin on our website. Under "Booking" select the option "Open jaw flight" and enter the routes of your choice for your outward and return flights in the search box.
  
Click on Search for flights »

What is the "72-hour-fare guarantee!" option?

In the case of online bookings for flight tickets on airberlin.com, there is the option of a "72-hour-fare guarantee!" on selected flights. This gives you the option of cancelling the flight within 72 hours of booking it and being reimbursed the total fare; the only fees to be paid are the costs of the "72-hour-fare guarantee!" option. These are non-refundable and amount to €5 per person per booking on short- and medium-haul flights and €15 on long-haul flights. The fees are also payable if the booking is not cancelled. The cancellation can be made via My Booking ».


The "72-hour fare guarantee!" option may be booked until 10 days before departure. The "72-hour flight guarantee" option is not available in the JustFly and FlyDeal fare (long-haul) categories.

Further details »

How do I redeem a discount coupon?

Discount coupons, which you have acquired as part of a promotional offer, can only be redeemed at airberlin.com/coupon ». There you are given the option of entering one or more discount codes and then starting the booking process. It is not possible to enter the discount code during the booking process.

What can I do if I've forgotten my booking number?

  
By clicking here » and entering your surname, flight number, departure date and the email address you provided at the time of booking, you can request your booking number to be sent to you again.
 
It is not possible to send the number to a different email address.
  
Please note that this service is only available to a limited extent on bookings made through service providers such as travel agencies or tour operators.
 

What is the "Best Price Guarantee"?
With our "Best Price Guarantee", we guarantee that you are booking your flight at the best available price by using airberlin.com. If you find your airberlin flight at a lower price on another website, however, airberlin will repay you the difference in fare. More information »
What should I do if I want to make use of the "Best Price Guarantee"?
In order to check your entitlement to claim, we need you to give us some details.  You can find out the details required here » 
airberlin exquisite - Frequently Asked Questions

When will I be told whether my bid was successful?

We normally tell you a few days before departure whether your bid was successful.

 
What happens if my bid was successful?

If your bid was successful, your credit card will be charged for the sum of the bid you placed and you will receive confirmation from us sent to the email address you gave when booking.

 
What happens if my bid was not successful?

You will receive a message sent to the email address you gave when booking. Your original flight booking remains unchanged.

 
Can I change my price once I have already placed a bid?

You can change your bid at any time, provided it has not yet been accepted by airberlin.

 
What happens if I want to cancel or amend my flight after I have placed a bid?

If you cancel your flight booking yourself, after your bid has been accepted,  the money will not be refunded to you.  You will be reimbursed for your Economy ticket according to the current fare terms and conditions.

 
What happens if I want to change my booking at short notice?

If you have placed a bid that has not yet been accepted, and want to change the booking, the bid becomes invalid. If it is an option for your new flight, you can place a new bid.
If your bid has already been accepted and you want to change the booking, your bid may in exceptional cases be refunded to you. Your bid cannot be transferred. If it is an option for your new flight, you can place a new bid.

 
Can I also redeem topbonus miles to pay for the upgrade?

A bid cannot be paid for with miles. Separate conditions apply to miles upgrades. Find more information here »

 
Will I be credited with topbonus miles for the upgrade?

You will be credited with the miles from the original Economy ticket for your flight.

Check-in and Web Check-in
Does airberlin offer an online check-in facility and other e-services?

airberlin offers a range of e-services for an easy and convenient check-in. Our Check-in & e-services » service page provides all the information you need about the various check-in options for your airberlin flight, including online check-in, quick check-in, MMS check-in and SMS seat reservation.

Can I check in the evening before?

We offer an evening check-in on some flights. For detailed information about the individual airports and services please refer to the airberlin Airport Guide »

 

Note:The Evening Check-in is only available on flights operated by airberlin, NIKI or Belair. Customers flying with codeshare partners are asked to contact the operating airline for information.

  

Passengers who have booked in the JustFly fare category can check in at the airberlin check-in desk upon payment of the check-in fee. The fee for evening check-in does not apply.

Who cannot use the web check-in?
  • Passengers who have booked their airberlin flight as part of a package holiday
  • Passengers in a group booking of more than 11 people
  • Passengers whose booking or rebooking was made less than 4 hours before departure
What types of boarding pass are available using the Web Check-in service?

In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:


Boarding card in PDF format for downloading

You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.


Boarding card in PDF format by email

You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.


SMS with link to mobile boarding card

You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.


Mobile boarding card by email

You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.


Mobile boarding pass via MMS for topbonus status customers

You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.

Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.

As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.


Collect your boarding card at the airport

You will be given your boarding card at the airport up to the check-in closure time » at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.

Except in JustFly: in this fare category it is not possible to print out your boarding pass at the Quick Check-in machine.

How does boarding work at the airport?

Boarding takes place in groups which are called out one by one by the staff at the gate. Your boarding pass shows   which group you are in.
  

During the boarding procedure you must have your mobile boarding card ready by the scanner or hand over the hard copy (original) of your boarding card to the person at the gate. Please note that you must show your valid identification document for boarding. Please have this ready with your boarding card.

How does seat selection work using the Web Check-in service?

A seat is suggested for each passenger in your booking using an interactive seat plan . This seat can be retained or reselected. You can change your choice as often as you wish.

If you have already reserved the seat you want, it will be shown in the seat plan and you can go straight to the next step.

Except in JustFly: in this fare category you cannot choose your seat.

Where is it not possible to use the Web Check-in service?

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.

The Web Check-in service cannot be used for flights to and from Canada, Kosovo, Cyprus, Mexico and Cuba.


There is no Web Check-in available for the following airports:

Algeria

Algiers

Barbados                           

Bridgetown

Denmark                          

Bornholm

Germany                     

Zweibrücken

Dominican Republic

Puerto Plata, Punta Cana

France

Calvi

Great Britain

Guernsey

Italy                                

Cagliari, Olbia, Milan Linate, Rimini, Lamezia Terme, Verona

Croatia

Split

Cuba                                 

Varadero

Malta                

Mexico

Morocco                             

Nador, Agadir, Marrakesch

Macedonia

Skopje

Montenegro                        

Tivat

Namibia                              

Windhoek

Portugal                             

Ponta Delgada

Rumania   

Constanta

Russia   

Kaliningrad

Sweden                              

Visby

Switzerland                                 

Geneva

Spain                                

Asturias/Oviedo, Santiago deCompostela, Tenerife North

Tunisia

Turkey                                              

Djerba, Enfidha

Adana, Izmir, Kayseri, Bodrum, Dalaman, Ankara, Gaziantep, Istanbul (IST, SAW), Samsun,Trabzon

United Arab Emirates

Abu Dhabi

Is it possible to reprint your Web Check-in boarding pass?

You can open your web check-in procedure at any time up to 2 hours before departure and download or send your boarding card again. Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk or print it out again at the quick check-in machines up to 45 minutes before your planned departure.

Except in JustFly: in this fare category it is not possible to print out your boarding pass at the Quick Check-in machine.

Note: Passengers with connecting flights will receive their boarding cards for all routes at the check-in desk.

Where can I leave my baggage with a web check-in boarding card?

Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.

Please note that the check-in closing times » are in force for leaving baggage.

What is needed for the security check with a Web Check-in boarding pass?

There are no special rules for the security checks. You show your (mobile) boarding card and your identification document.

How do I find out which is the departure gate for my flight with a Web Check-in boarding pass?

The gate is shown on your boarding card. Since the gate may be changed without notice, you should check this information on the display board in the airport.

How does the MMS Check-in work?
Note: Our MMS Check-in is exclusively available to topbonus Status card holders. With this service you receive your boarding pass by MMS in the form of a barcode, which you can have scanned in directly from the display on your mobile phone when you arrive at the departure gate. *

The new, paperless check-in facility by mobile. No more waiting at the check-in desk. The airberlin MMS Check-in is an easy and quick way to manage your entire check-in procedure by mobile. All you need is an MMS-capable mobile. As soon as your flight is available for online check-in (for advance bookings this will be approx. 30 hours before the scheduled departure, for last-minute bookings this will be approx. 3 hours before departure) we will automatically send you an SMS asking you whether you would like to check in by mobile phone. This invitation will be sent to you for each leg of your journey. You can pre-check in by replying to the text message with the relevant flight number. We will take your individual preferences – window, aisle seat or sitting together – into account, subject to availability. You will need to text us with the reply at least one hour before the scheduled departure time. We will send your boarding pass in the form of a barcode directly to your mobile using the MMS facility. In addition to the barcode, the MMS also contains important passenger information in text form, such as passenger name, flight number etc. Please show this MMS along with your passport or ID document to security control when requested to do so. This barcode will then allow you to go directly to the departure gate, where the code will be scanned from the display on your mobile. You can still check in your baggage at the check-in desk.

During the booking process (booking step 4 / Entering invoice data) the services available for the relevant flight will be shown in the "e-Services" column.

* Please make sure that your mobile phone is MMS-capable. Given the wide range of terminals, we regret that we cannot guarantee that the MMS Check-in facility will work in any individual case. The MMS Check-in service is available in Germany and Austria for the german and austrian mobile phone network. Please note that you will be charged for the reply SMS and for recieving an MMS in foreign countries by your mobile phone provider.
Each mobile number can be accepted only once. Please use a different mobile number for each customer regarding this e-Service.
Is it possible to cancel a Web or Mobile Check-in?

Yes, if you checked in online via Web or Mobile Check-in, you can cancel your check-in here ». Please note that this is only possible until 45 minutes before departure and provided that no baggage has been checked in.

Why can't I save my boarding pass in Passbook?

You can save the boarding pass on an iPhone iOS6 or later versions 

Under which circumstances is it not possible to cancel your check-in yourself?

If you have already checked in your baggage, or if your flight leaves within 45 minutes, it is no longer possible to cancel your check-in.

 
If on any occasion you do not use the Check-in service via the airberlin iPhone app, you can still download your Passbook boarding pass from the Web Check-in service. Simply send your boarding pass by email to your mobile phone and click on the link "Save boarding pass in Passbook".

Changing a booking and cancellation
Is it possible to change the booking?

Please take note:


You may only make changes to your booking online », by calling our Service Center » or at the ticket counter.


You cannot change your booking if you are checked in to the flight. Go here » to check out of the flight


There may be restrictions in alternative routes.


  You may only make changes to your booking online up to 2 hours before the outbound flight if you booked via www.airberlin.com/www.flyniki.com. Please call our Service Center » if you wish to make changes to your bookings at short notice before the outbound flight or if you did not book via www.airberlin.com. Please contact your operator if you wish to change your bookings for package deals.


You can no longer change your booking online after the outbound flight. You are permitted to change your booking/the passenger's name while the ticket is valid (365 days).

You may only change the passenger's name by calling our Service Center » or at the ticket counter and only if you have not yet checked in to the flight.


JustFly & FlyDeal fare: You are unable to change your bookings in the JustFly & FlyDeal fares.


FlyClassic fare: You can change your bookings by telephone or at the ticket counter in the airport before the check-in deadline listed in the order confirmation or on the Internet at www.airberlin.com/checkin. If you rebook, you will be asked to pay any difference to a higher fare applicable at the time of your change in booking; rebooking to departing flights of a lower fare is only possible at the original flight price. Further, you will be asked to pay a separate rebooking fee as specified in the fee table » applicable at the time of rebooking.  Rebooking fees are not charged for infants. A ticket booked in the FlyClassic category can also be rebooked as a FlyFlex fare.


FlyFlex fare: It is also possible to rebook after the original date of departure. If you rebook, you will be asked to pay any difference to a higher fare applicable at the time of your change in booking; rebooking to departing flights of a lower fare is only possible at the original flight price. No separate rebooking fee is charged. It is not possible to change your booking from an international flight to a domestic flight. You are also not permitted to change your booking from a domestic flight to an international flight or to a domestic flight in a different country. There may be restrictions on alternative routes.
You may only change the passenger's name before departure of the first leg of the flight. The higher fare and a rebooking fee will be charged for name changes in the FlyClassic fare. You can change the name free of charge in the FlyFlex fare by calling our Service Center. You may only use the approved credit cards or direct debit to pay the rebooking fees and/or changes in passenger name. No rebooking fees will be charged for children aged 2 and under. Discounts do not apply to rebooking fees.



Terms and conditions of fares:

JustFly / FlyDeal

FlyClassic

FlyFlex


Bookings cannot be changed

Possible, until check-in deadline (see booking confirmation)


Payment of difference between original and new flight price

Fees in Economy Class:

€70  for short- and medium-haul

€120 for long-haul

Fees in Business Class:

240 €

Fees for bookings starting from the USA:

200 $ Economy Class

350 $ Business Class

No fee charged for infants

Possible, even after the original date of departure

Payment of difference between original and new flight price


Fees:

None 

Further information about our fare structure can be found here »

Can I cancel a flight?

For all fares, when you make a reservation with us, we will hold your reservation at the quoted fare without payment for 24 hours so long as you make the reservation at least 168 hours prior to the flight´s departure. If you have any questions regarding these policies, please speak to a Customer Service Representative.

JustFly fare / FlyDeal fare/ FlyClassic fare: If a passenger cancels or fails to travel on a booked flight, the airline is still entitled to payment, less any expenses saved; this does not apply if the circumstances leading to the cancellation or failure to travel are the airline’s responsibility or are due to extraordinary circumstances.

 
FlyFlex fare:
In the case of cancellation your tickets are refunded in full, i.e. the full fare plus taxes and charges. If a flight previously booked as a FlyClassic fare/Saver fare is cancelled, the price element of the of the original FlyClassic fare/Saver fare is deducted when the cost of the flight is refunded. Please note that the service charge is not refundable.

 
If a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations) is cancelled, the passenger must inform the airline of this by telephone or in writing, quoting the booking reference number, before embarking on the journey:

 
- By e-mail to serviceteam@airberlin.com,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad.

 
We recommend taking out travel insurance offered by our partner ETI International Travel Protection. ETI’s products will provide cover for the major risks prior to your trip, e.g. illness, accident or job loss, as well as during the trip. You can book this special travel insurance when booking your flight online at airberlin.com or by calling our Service Centre. More information about the individual ETI products »

 
More information about health requirements on starting your journey »

When can a booking be changed online at airberlin.com/flyniki.com?

Bookings made at airberlin.com/flyniki.com can be changed up to 2 hours before departure provided that the ticket is still valid (365 days) and that the change is permitted under the terms and conditions of the fare category.

For changes at shorter notice and changes to bookings which were not made online at  airberlin.com/flyniki.com, please call our Service Center »

Bookings which are part of a package tour can only be changed by the tour operator/travel agent.

Can the name of a passenger be changed?

It is only possible to change a passenger’s name up until departure of the first leg of the flight in the FlyClassic and FlyFlex fare categories. When changing a name

  • in the FlyClassic fare category / Saver fare booked before 22.05.2012, the higher flight price plus the rebooking fee is charged.
  • in the FlyFlex fare category / Flex fare booked before 22.05.2012, the name can be changed free of charge by calling our Service Center.


A booking made in the JustFly fare category cannot be changed.


Further information about our fare structure can be found here »

Are the tickets transferable?
No, our tickets are not transferable. They are always issued to a specific person, and that person is required to identify himself or herself at the check-in desk by presenting a passport or identity card along with the booking reference number.

However, the passenger name may be changed up until the departure of the first leg of the flight. Further information about changing the passenger name »
Can the route be changed?

Yes, the route can be changed when changing a booking. It is not possible, however, to change an international flight to a domestic one. The same applies to changing a domestic flight to an international one or to a domestic flight in a different country.

How can I cancel my flight if I have taken the "72-hour-fare guarantee!" option?

If you have booked using the "72-hour-fare guarantee!" option, you can simply cancel your booking free of charge online via My Booking ». You then receive a confirmation of cancellation.

Further details »

Baggage
What are the regulations concerning baggage?
On our baggage service page » you will find comprehensive information about free baggage allowance, cabin baggage, excess baggage, sports and special items of baggage. The page also contains information about the articles that are not allowed to be carried in baggage.
Damaged and lost baggage - who is the right person to contact?
Please contact the Lost & Found desk at the airport if one or more items of baggage cannot be found or are damaged on arrived.

 
Further information about what to do about lost or damaged baggage can be found on the Baggage service page »

What does the EU regulation on hand baggage contain?
The EU regulation on hand baggage will apply to all flights departing from airports in the European Union and Switzerland, irrespective of their destination (in other words also to all flights within Germany and within Europe).

1. What does the regulation say?
Passengers may only carry liquids or comparable items of a similar consistency in small quantities and in small single containers in their hand baggage. In this respect, it must be ensured that the liquids are in single containers with a capacity not greater than 100 ml or a comparable unit of measure (as per the maximum filling amount printed on the container – a half-full 200 ml container is not permitted). All of these single containers must be packed in one transparent, re-sealable plastic bag with a capacity not greater than 1 litre. Only one plastic bag per person is allowed. The relevant plastic bag must be transparent and have an integrated fastener (e.g. zip, Velcro, tie or string fastener). The simplest and most inexpensive option is to use freezer bags with zip-fasteners, which are offered in the majority of supermarkets.

2. What do "liquids" include?
Gels, pastes, lotions, combinations of liquids and solid matter such as toothpaste, hair gels, beverages, soups, syrup, perfume and other items of a similar consistency, and the contents of pressurised containers such as aerosols, shaving foam, hairspray.

3. Are there any exceptions for medicines or baby food?
Yes: Liquids that are used during the flight and are used either for medical or special dietary purposes, including baby food, milk or juices for fellow baby or infant passengers are permitted. The passengers must present these at the check point and they must also be separated from the remaining hand baggage and their necessity authenticated if required (e.g. by means of prescriptions, describing the necessity, plausibility etc.).

4. What regulations apply to purchases in duty free shops and on board the plane?
Duty free goods, which have been purchased on the day of the flight in a shop following the checking of boarding cards at an EU airport or on board a plane of an EU airline, may be taken by the passenger through the security check, if they are in a transparent bag sealed by the sales outlet. The bag must contain a proof of purchase that can be read from outside the bag, on which the date and place of sale are recorded.

5. What needs to be observed in the case of connecting flights?
If the flight in question is a connecting flight, where the first flight and the connecting flight take place from an airport within the EU, liquids that satisfy the conditions of point 4 may be taken on board the connecting flight. This does not apply to flights from non-European Union countries, which are not subject to the EU regulations.

6. Are longer waiting periods to be expected at the airport because of the EU regulation?
As the EU regulation requires a complex and thorough checking of the hand baggage, it can be assumed that the present waiting periods at the security check will lengthen. We recommend that you arrive at the check-in desk in good time before the planned departure.

7. Are there any further security regulations that must be observed at the airport?
Passengers will be required to remove their coats, jackets or blazers during the security check at the airport and take large electronic devices such as laptops out of the pockets. Please note that the hand baggage in airberlin aircrafts is restricted to a maximum size of 55 x 40 x 20 cm.

The existing regulations on prohibited items » in the hand baggage and in the checked-in luggage remain valid.

airberlin has no influence on these statutory requirements and requests passengers to take these into account when planning the trip and to reduce the hand baggage to essential items.
What needs to be considered with regard to the carriage of pets?

airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.

 
Please note that when travelling with animals to be carried in the hold, different check-in closure times apply. These can be found in the "check-in times" overview »

Except JustFly fare: it is not possible to transport pets in this fare category. Further information about the carriage of pets »

How much free baggage allowance do I have?

The free baggage allowance for checked baggage varies according to the fare category and service class booked and the destination. You will find details of your free baggage allowance on your confirmation of booking. The free baggage allowance is stated in terms of the piece concept or the weight concept:

  
Piece concept:
If the price details section of your invoice and confirmation of booking says, for example, "1 piece of baggage", then the piece concept applies to your flight. This means one item of baggage not exceeding 23 kg. If you did not book directly with airberlin, you may also find it says "1PC", meaning one piece of baggage. The piece concept applies to all flights with airberlin and to most of the flights with our airline partners.
  

Example of an airberlin confirmation of booking »

  
Weight concept:
If the weight concept applies to your flight, your confirmation of booking will say, for example, 20 kg. This means that the person on the booking has a free baggage allowance of 20 kg, regardless of the number of items.

Special free baggage allowances apply to holders of topbonus Silver, Gold, Platinum or Service Cards »

oneworld & topbonus
Can miles be transferred from another oneworld frequent flyer program to a topbonus mileage account?
Points or miles awarded by another oneworld frequent flyer program cannot be transferred to a topbonus mileage account. In future, however, you will be able to earn topbonus award and status miles on flights with all our oneworld airline partners. All you need to do is show your topbonus card when booking or at the check-in desk. All the topbonus award miles you earn are credited immediately to your topbonus mileage account. The status miles you collect contribute towards maintaining or improving your status level. The award miles you earn can be redeemed for award flights all over the world across the whole alliance network.
What is the procedure for collecting topbonus award miles with oneworld airline partners?
Collecting topbonus award miles with our oneworld airline partners is just as easy as collecting them on airberlin flights. You simply need to show your topbonus card when you book or at the check-in desk. All the topbonus award miles you earn are credited immediately to your topbonus mileage account. If you forget to show your topbonus card on any occasion, it is also possible to have award miles from oneworld partner flights credited retroactively using this form ».
Which oneworld status corresponds to topbonus Platinum, Gold and Silver status?
You can see which oneworld status level corresponds to each topbonus status level in the table below.

topbonus Status

oneworld Status

Platinum

Emerald

Gold

Sapphire

Silver

Ruby

Which status benefits are available to status customers of other oneworld frequent flyer programs on airberlin flights?
Of course holders of status cards from oneworld airline partners also enjoy oneworld status benefits on airberlin flights according to their oneworld status level. You will find an overview of the oneworld benefits available on airberlin flights here here »..
Which Lounges can be used and where are they located?
airberlin currently has several Lounges in Dusseldorf and Fort Myers; in addition plans are underway for the Lounge at the new Berlin-Brandenburg Airport. Access to all airberlin Lounges before departure is, of course, free of charge for topbonus Gold and Platinum cardholders. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. Further information on airberlin Lounges is available here »

In addition topbonus Gold and Platinum cardholders can also use the Lounges belonging to oneworld airline partners. Holders of a Gold Card have access to the Business Class and Frequent Flyer Lounges; holders of the new Platinum Card can enjoy the exclusive comfort of the oneworld First Class Lounges. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. An overview of the oneworld Lounges is available at here ».

airberlin is also constantly expanding the number of Exclusive Waiting Areas it offers. These are accessible to topbonus members from Silver status level upwards. An overview of Exclusive Waiting Areas is available at here ».
Is it possible to earn topbonus status and award miles with all oneworld airline partners?
You can earn topbonus status and award miles with all our oneworld airline partners. All you need to do is produce your topbonus card when booking or show it at the check-in desk. All the topbonus award miles you earn are credited immediately to your topbonus mileage account. The status miles you collect contribute towards maintaining or improving your status level. The award miles you earn can be redeemed for award flights all over the world across the whole alliance network.
What is the procedure for booking award flights with airberlin or NIKI?

Award flights with airberlin or NIKI can be booked online book award flights here » or through our Service Center, which can be contacted on the telephone number 0049 (0)30 - 3434 3433 (German area code. International long distance rates for calls from outside Germany apply). An overview of the number of miles you need to book an award flight with airberlin or NIKI is available here »

What is the procedure for booking award flights with oneworld airline partners?
Award flights with oneworld airline partners can be booked through our Service Center, which you can contact on the telephone number +49 (0)30-3434 3433.

An overview of the number of miles you need to book an award flight with our oneworld airline partners is available here www.airberlin.com/partner.
Do the same conditions apply to Etihad flights as apply to flights with oneworld airline partners?
The strategic partnership with Etihad Airways offers a whole range of additional benefits. All topbonus members earn topbonus status and award miles on flights with Etihad, for example, and holders of Platinum and Gold Cards have access to the Pearl Business Lounge. An overview of all the benefits available is given here ». Etihad is not, however, a member of the oneworld Alliance. On flights with Etihad topbonus customers have access to the benefits which have been agreed individually between airberlin and Etihad. here ». oneworld benefits cannot therefore be used. Similarly, airberlin offers a range of benefits to members of the Etihad Guest program which have been agreed individually; Etihad Guest customers do not, however, have access to oneworld benefits on airberlin flights.
When will airberlin's criteria for awarding miles be applicable and when will the criteria of our oneworld partners be used?
  • Miles will be credited to your account using airberlin’s criteria for awarding miles on:
    • flights which are operated by airberlin and NIKI and were booked with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by airberlin or NIKI where airberlin or NIKI is also the marketing carrier).
    • flights which are operated by an airline partner but were booked through a codeshare agreement with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by an airline partner where airberlin or NIKI is the marketing carrier).

The current airberlin criteria for awarding miles is available online at: www.airberlin.com/sammeln

  • Miles will be  credited according to the critieria of the relevant oneworld airlilne partner on:
    • flights which are operated by oneworld airline partners and were booked with oneworld airline partners under their own flight number (i.e. flights operated by oneworld airline partners where a oneworld airline partner is also the marketing carrier).  
    • flights which are operated by airberlin and NIKI, but were booked through a codeshare agreement with oneworld airline partners under their own flight number (i.e. all flights operated by airberlin and NIKI where a
      oneworld airline partner is the marketing carrier).

Our partners’ current criteria for awarding miles is available online at: www.airberlin.com/partner

Which status benefits are available to topbonus status customers on flights with oneworld airline partners?
topbonus status customers have access to oneworld status benefits on flights with oneworld airline partners. The range of benefits available depends on the oneworld status level. topbonus Silver status corresponds to oneworld Ruby, topbonus Gold to oneworld Sapphire and topbonus Platinum status corresponds to oneworld Emerald status. You will find an overview of the oneworld benefits which are available here »..
When will airberlin's criteria for redeeming miles apply to booking award flights and when will the criteria of our oneworld partners apply?

airberlin’s criteria for redeeming miles apply to all airberlin award flights. You can find out about the availability of airberlin award flights online on our award flights booking page book award flights here » . For award flights from our airline partners, their criteria apply. You can find out about the availability of award flights with our airline partners through our Service Center, which can be contacted on the telephone number 0049 (0)30 3434 3433 (at the local rate).

Service
Where can I find a summary of my existing bookings?
Did you make your booking using the topbonus & Comfort Log-in at airberlin.com? If so, you will find a list of the flights you have booked under My bookings». For information about topbonus & Comfort Log-in and the benefits of our topbonus frequent flyer scheme please go to airberlin.com/topbonus »

Did you make an online booking and do you now want to add additional services, such as a gourmet meal, reserve a seat or register sports baggage or the carriage of pets? Please go to Book additional services »
Is there an onboard service?
Yes! Despite the low prices, airberlin offers its passengers on all flights a free onboard service, such as newspapers, magazines, food and drink, in-flight television and radio, as well as an onboard shop.

More information about airberlin’s Service on board »

Does arberlin offer travel insurance?

Yes, when you book your flight online at airberlin.com or by calling our Service Center » you can also book travel insurance offered by our partner ETI International Travel Protection. ETI’s travel cancellation insurance provides cover for the major risks prior to your trip. These include not only illness and accident, but also job loss.


In addition to travel cancellation insurance, ETI also offers suitable travel insurance packages that include options such as baggage insurance and travel health insurance. ETI’s products are available from just EUR 2,90 per person. Compare ETI insurance policies »
How can I get help with technical problems?
If you experience technical problems, please tell us by completing our contact form »
How to download airberlin’s timetable?
You can select a number of routes and travel months to create your personal flight timetable » and save this as a PDF file. You can check up-to-date information about flight times and connections in the booking system.

Our free Newsletter will also keep you up to date with the latest information about routes and new timetables coming into effect. Go to the free airberlin Newsletter subscription »
Where can I find more information out about my destination?
Our Travel Service » page includes a free travel guide with plenty of useful information, tips and detailed maps. You can download and print out the travel guide as a PDF document.

The Airport Guides » provide information about airberlin’s major departure and destination airports. Here you will find details about check-in desks, how to get to the airport, about car parks and service facilities in the terminals, as well as links that provide further information.
Where can I get information about airberlin as a company?
The Corporate Profile » page provides information about airberlin as a company, about our partner airlines, as well as the social and environmental commitment. You will also find an interactive journey through time with the highlights in airberlin's history.
Is there a special service for businesses?
airberlin offers corporate customers individual, flexible fares that are tailored exactly to their requirements. Please contact:

Air Berlin PLC & Co. Luftverkehrs KG
Corporate Service
Tel.: +49 (0)30-3434 2150
E-Mail: ab-corporate@airberlin.com
I would like to apply for a job with airberlin. Whom do I need to contact?
On our Jobs » page you can find out about the current job vacancies at airberlin. If you are interested in training as a commercial pilot, check out the relevant information on our Flightschool » page.

Please send your application for a training place to the following address:
Air Berlin PLC & Co. Luftverkehrs KG
Personalabteilung (Personnel Department)
Saatwinkler Damm 42-43
D-13627 Berlin
E-mail: job@airberlin.com
Where and how can I find out about special offers?

We will keep you informed of any special offers and corporate news with our regular, free Newsletter that we send out by e-mail. The Newsletter also includes attractive competitions and offers from our co-operation partners.

Go to the free airberlin Newsletter subscription »
Can I surf the net on airberlin flights?

The aircraft in the airberlin fleet are gradually being equipped with the airberlin connect Internet service. For a fee, airberlin connect allows you to access the Internet above an altitude of 10,000 feet. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.  

What is airberlin connect?

airberlin connect is the name of our Internet service that gives you access to the Internet during a flight. This service is subject to a fee. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.  

How do I obtain a copy of my invoice?

For bookings that were made online via airberlin.com or flyniki.com, we will happily send a copy of your invoice to the email address provided during the booking process. Simply use your surname and booking number to log in under My Booking ». Here you can request for a new copy of your invoice to be sent to you.
 

For bookings made via the airberlin Service Centre or at an airberlin ticket desk, it is only possible to request a copy of your invoice via the Service Centre ».

Where can I find the current copy of the airberlin in-flight magazine?

You can find the current copy of our in-flight magazine to download here »

- new edition on board every month
- around one hundred pages of lifestyle, tips, information and great entertainment


Contact and archive (german) »  

Where can I give my feedback or complaint via airberlin.com/flyniki.com?

You can register your complaint quickly and easily using our online form.


Please click here »

Which electronic devices can I use on board?

Portable devices in flight mode Small electronic devices such as tablets, e-books and mobile phones may be used during all phases of the flight, provided that flight mode is activated. On the runway and during take-off and landing, these devices
must be secured so that there is no risk of injury to third parties.


Devices without flight mode

All devices with a send or receive function that do not have a flight mode option must be fully switched off throughout the entire flight.


Laptops, Ultrabooks and notebooks

You may use laptops, Ultrabooks and notebooks on board during the flight, provided the device is in flight mode, i.e. all send and receive functions are deactivated.
Please note that these devices must be stowed away securely before take-off and landing, so they cannot be used during those phases.


Other devices with no connect options

Other devices with no connect options, for example DVD players, electronic games or MP3 players, may, depending on the size of the device, be used on board our aircraft during all phases of the flight. Larger devices must be securely stowed away before take-off and landing.


Bluetooth accessories

Bluetooth accessories (e.g. wireless keyboard, headphones etc.) may only be used during the flight. While taxiing to the runway, during take-off and landing, these items must be switched off.


Further details » 

Where can I find information about gourmet meals?

You will find information on our exclusive gourmet meals, a link to our menu and the option to pre-order here » 

Your duties
When do I have to be at the airport at the latest?

So that your check-in runs smoothly and your flight takes off on time, we ask that you are at the check-in counter punctually with your boarding pass and have checked in by the check-in deadline at the very latest. You can find the exact check-in deadlines » for individual airports here. Passengers arriving at the check-in desk after the check-in deadline of their flight can no longer check in, will lose their entitlement to fly, and cannot claim a reimbursement, a credit note or change in booking without charge.
 

If you have already checked in but would still like to hand in luggage then the baggage drop-off or the check-in counter are available to you until the check-in deadline. Please show your boarding pass upon arrival at the counter.
 

Please note that waiting times at the check-in counter and the security checkpoints may differ ddepending on the airport. Please allow enough time for the possibility of having to cover longer distances within the airport. At Hurghada airport the security checkpoint is located before the check-in. As a longer waiting time is to be expected, please allow for an extra hour for this.
 

Please make your way  to your gate in time for the boarding time shown on your boarding pass. Please pay attention to the departures board at the airport as the gate can change at short notice.

Which passport, visa and health regulations apply?
The entry regulations of some countries require you to present a valid passport, visa and/or special forms. Health regulations also vary. You can find information about special entry formalities » for our destinations in Germany, China, Dominican Republic, Cuba, Russia, Thailand and USA here.

We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: www.timaticweb.com »

Information for parents: If you are travelling with children, it is quite normal for checks to be carried out to ensure that children are travelling with their parent(s) or legal guardian(s, 1), or with their permission. That is why parents whose children do not have the same surname should carry additional documents as evidence that these are their own children. If in doubt please contact the ministry of foreign affairs in your destination country to check if there are any specific local regulations.

Please note: Child entries in parents’ passports become invalid as of 26th June 2012
European requirements have resulted in a major change in the German passport law: From 26th June 2012, child entries in parents’ passports will become invalid and no longer entitle the child to cross the border to another country. Therefore, as of this date, all children (from birth onwards) will be required to have their own travel documents when travelling to other countries.
More »

What do I need to consider when flying to the USA?

Various details relating to your stay in the USA will be recorded even before you embark on your trip to, from or via the USA. You will need to apply for an electronic travel permit (called an ESTA permit) online at least 72 hours prior to your departure. Additional data will be recorded when you check in.

Further information about entering the USA »
Do I need to reconfirm the departure time?

You do not need to reconfirm your flight. We recommend that you check your time of departure in the 48 hours prior to the start of your journey at airberlin.com. You can view the current departure times for airberlin and NIKI flights here »

Where can I find the departure and arrival times of my flight?
You will find the current departure times » of our flights at airberlin.com » Flight Information » Departures ».
You will find the current arrival times » of our flights at airberlin.com » Flight Information » Arrivals ».

You can also create your own personal flight timetable » with the latest flight schedules and save it as a PDF file.
What are the health requirements for travel?
You should take your physical condition and fitness for air travel into account when planning your journey. If you have a pre-existing condition, suffer from general debility and/or require frequent medication, you should speak to your GP before travelling.

After a serious illness, injury and/or operation the periods you should wait before travelling by air, as a guideline, are as follows:
  • Heart attack / Cardiac infarction: 8 weeks (12 weeks after a serious cardiac infarction)
  • Stroke: 8 weeks
  • Thoracic and abdominal operations: 6 weeks
  • Cranial operations: 6 – 12 months
  • Eye operations: 1 – 3 months
  • Fractures: within the first four days carriage may be permitted under exceptional circumstances, provided medical transport is available or the passenger has a doctor's certificate confirming that it is safe for him/her to fly. After four days the passenger can be flown with a plaster cast but it is recommended that the cast be split. Passengers with a closed plaster cast need to produce a doctor's certificate if feasible.
  • Pneumothorax (lung rupture): 6 – 8 weeks
If you have an infectious disease, such as infectious hepatitis, open TBC, chicken-pox, measles or German measles, you will not be able to travel until you have made a full recovery.

You will need to notify the Service Center » at least 7 days prior to departure of any serious illnesses, recent operations and special medical requirements, as the medical service may need to make an assessment in individual cases. You should also notify the Service Centre at least 7 days prior to departure if you require a personal oxygen supply on board.


Vaccinations: When travelling to some countries you will need to be vaccinated or inoculated against specific diseases. Before booking your trip, please contact a doctor qualified in travel medicine, the travel medicine information system of the airberlin group’s medical service at www.bad-gmbh.de » or the health authorities of your destination or transit country.

Information about transporting medication: If you have medication that you constantly require, you should carry this in your cabin baggage; other medication should be carried in your checked baggage. If you are diabetic, please remember to carry sufficient amounts of insulin for the entire flight in your cabin baggage so that you always have it to hand. You should also carry a medical note from your GP confirming that you require this medication.

For further information please go to Patient transport ambulance » or to Flying in pregnancy » and Passengers with special needs » on board airberlin flights.

Health Requirements for U.S. Travel »
Helpful information on how to overcome a fear of flying
Fear of flying is certainly a common problem. Even though all the statistics confirm the safety of flying, up to 60 per cent of passengers find flying to be a stressful situation. These include people who have never flown before, as well as occasional and even frequent flyers. If this feeling of unease develops into a fear of flying, it can have quite an effect on people’s personal lives, and often place severe restrictions on them professionally too.

Here are a few helpful suggestions on how to prevent or manage a fear of flying:
  • Find out some general information about flying and the aircraft, the background to the different operations of the flight, the technology and safety to build up your confidence in the pilot and the plane.
  • Try to make the start of your journey and your flight as stress-free as possible. Leave plenty of time to get to the airport.
  • Once you have checked in, stroll through the airport to distract yourself by being active.
  • Have a light meal before the flight and definitely avoid eating anything too heavy. You should drink plenty of fluids when you are on board, but avoid alcohol and coffee.
  • Read an entertaining book, listen to a relaxing CD or enjoy the distraction of the in-flight entertainment.
  • Practise relaxation techniques such as progressive muscle relaxation or autogenic training.
  • Avoid taking medication to counter your fear of flying, as using them can worsen the symptom of fear.
For which routes does airberlin offer the Info Service?

The Info Service is currently available for all departures from Germany, Vienna and Zürich. Other routes will follow.

Can I check the current departure or arrival time of a flight myself online?

You can check the current departure times any time at airberlin.com --> services --> information --> departures or arrivals »

Where can I register for the "Info Service"?

At the time of booking you can enter your contact details under the heading "Info Service". You also have the opportunity to enter your contact details under "My booking" », regardless of whether you have booked your flight directly with airberlin, NIKI or through a travel agency.

For which airlines does airberlin offer the Info Service?

The service is offered for flights operated by airberlin, NIKI and Belair.

For what purposes will the data entered by myself for the Info Service be used?

The data entered for the Info Service will be used exclusively for the purpose of providing information on flight irregularities. These include changes to the departure time by at least 30 minutes, flight cancellations or route changes. 

What contact details can I give for the Info Service?

You can enter your email address and mobile phone number. Please note that roaming costs may be incurred when accessing emails or texts.

When will I be informed by the Info Service about any flight irrregularities?

Information on delays to flight departure times will be sent up to 4 hours from the planned departure time if the change in departure time is at least 30 minutes. Information about a cancelled flight will be sent up to 72 hours before the planned departure.

The Info Service excludes weather-related delays, as it cannot be guaranteed that weather data transfers are always up to date.
Please note that airberlin does not have any control over mobile networks and therefore cannot accept any liability for ensuring that messages are received or are complete. We therefore recommend that you also check the current flight status » online at airberlin.com 

The service is offered for flights operated by airberlin, NIKI and Belair.

Discounts
Is there a discount for residents?

The Spanish government provides residents with a discount of up to 50 % of the net fare (without taxes and charges) on selected Spanish domestic flights. Residents are deemed to be all nationals of EU member states and Switzerland that have a valid residential address in the Balearic Islands, Canary Islands or the exclaves of Ceuta and Melilla. This address must be the current address and it must be shown on the ID document (DNI) or the "Certificado de Extranjería / Tarjeta de Residencia" (ID document for foreign residents). If the document has not yet been updated, e.g. after moving house, a certificate issued by the town hall of the new place of residence and no more than 6 months old must be presented. A driver’s licence and passport are not deemed to be valid documents for the purpose of the residents’ discount. If you are making an online booking via airberlin.com, you will be asked during the booking process whether you are entitled to a residents’ discount. The discounted fare will be shown after you have entered the ID document type and number. When booking your flight by telephoning our Service Center » please provide details of your resident status. The discount can only be granted up to the time of the departure of your flight.

Please note that you need to present the appropriate identification documents when you check in.

Is there a frequent flyer program?
airberlin and NIKI's frequent flyer program is called topbonus. You can earn status and award miles worldwide on all flights operated by airberlin and NIKI and also when you make a payment using your airberlin credit card. You can also earn award miles, which you can redeem for free flights all over the world, with our numerous partners. Status miles define your frequent flyer status and also, therefore, which exclusive benefits you have access to on the topbonus program.
More about topbonus »
Are there any discounts for children?
Yes, airberlin offers child reductions on fares for children under 12 years old.

Except JustFly fare: in this fare category the child discount is only granted for infants under 2 years old who do not require a seat and sit on the accompanying adult’s lap.

Detailed information about child discounts »
Is there a bonus programme for small to medium-sized enterprises (SMEs)?
Yes, airberlin’s business points bonus programme has been developed especially for small to medium-sized businesses. The programme is free of charge and profile management is very simple. For each business flight of a permanently employed staff member, the company is credited with business points that can be redeemed for bonus flights.

Business points may be collected on all applicable business travel destinations of airberlin and NIKI within Europe and, at certain times, on medium-haul and long-haul flights. In addition to the business points, employees may continue to participate in the topbonus frequent flyer programme and collect additional miles for free flights and exclusive status benefits.
More about business points »
Passengers with special needs
Are there any arrangements for passengers with special needs?

airberlin will accompany passengers with restricted mobility or severely disabled passengers at the departure airport and on arrival at their destination. We also provide wheelchairs where necessary to take passengers to and from the aircraft.

 
Disabled passengers with a type "B" pass or equivalent, denoting severe disability, can reserve seats for themselves and one person accompanying them. This reservation can be made via our Service Centre and is free of charge. On German domestic flights travel companions only pay taxes and charges as well as the service charge. Medical equipment and medication is carried free in the hold. Blind passengers can take their guide dogs with them into the cabin. Please contact the Service Centre » at least 48 hours before the departure of your flight if you require our service.

 
Further information about Flying without barriers »

 
Special safety regulations » apply to the carriage of passengers with reduced mobility on airberlin flights.

 
For flights to/from the U.S.:
Please refer to information listed unter "Reduced mobility assistance for flights to/from the U.S." »

How do I travel with an infant/a child?

The service for families » page in our service section provides all the information you need on the subject of child discounts, seat reservation and free baggage allowance for children, as well as our onboard service for our younger passengers. You will also find details about which child seats or safety restraint systems can be used on board airberlin aircraft.

Until which period of their pregnancy can expectant mothers fly?
Expectant mothers are carried up to 4 weeks before the expected delivery date. The return flight also has to be completed before this date.
Are there any special arrangements for unaccompanied minors?
Please note that a child under the age of 2 may only travel when accompanied by a parent / legal guardian or an adult (18 years or older). Children under the age of 5 may be accompanied by an older brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones. Children between the ages of 5 and 11 are not considered unaccompanied minors (UMNR) if they are accompanied by a person at least 16 years old. Please note that for unaccompanied minors a written declaration of consent may be required from the parents / legal guardians. Our Service Centre » will be pleased to give you information about all the terms and conditions.

Children aged five years or more may travel unaccompanied on airberlin. Our flight attendants will take special care of our young passengers. Airline tickets for unaccompanied children between the ages of 5 and 11 inclusive must be booked via the Service Centre. A fee is charged for supervising unaccompanied children. An overview of the applicable fees is provided here »


Please note that children must be accompanied from/to the airport and that the persons accompanying children must remain at the airport until the aircraft has taken off or until the aircraft’s scheduled time of arrival at the airport, as applicable. Persons collecting children must be nominated on departure of the flight and must be able to provide identification when collecting children at the point of arrival. Please note the Check in Deadline for unaccompanied minor (UMNR) will be changed from September 01st 2014 »

If check-in has not already been done online or by mobile phone, your child will be checked in for the flight at the Check-in desk, where the UMNR wallet which your child will carry with him/her on the flight will be prepared. This wallet contains your child’s flight ticket, the boarding pass for the flight, your child’s valid passport or ID document and the UMNR form.
Please enter the following on the form:
- Name and age of the child;
- Name, address and telephone number of the person accompanying the child to the airport;
- Name, address and telephone number of the person collecting the child at the destination airport.
You can prepare the UMNR form now. Simply enter the required details in the form available here » and then print out five copies.

Note for bookings made in the JustFly fare category: if, for some technical reason, it is not possible to check in online using the Web Check-in service, the fee for check in at the airport desk will not be charged.

airberlin and NIKI reserve the right to take any measures they deem fit to ensure that any child is safely looked after if the child is not collected as arranged. These measures may include returning the child to the departure airport. The airline must be reimbursed for the costs incurred as a result.

Unaccompanied minors under 14 years of age and of Spanish nationality who are travelling from Spain or within Spain will require a passport or DNI (Documento Nacional de Identidad, i.e. an official ID card) and the parents‘ or legal guardians‘ written permission to travel. This permit is issued by the relevant authorities (police, Guardia Civil, notary’s office) and must be presented at the check-in desk. When accompanied by a third party, minors under 14 years of age travelling from Spain will also require a passport or DNI and the parents’ written declaration. Minors under the age of 14 on a flight within Spain and accompanied by a third party do not require the parents’ written declaration. Minors under 14 years of age and travelling in the company of one or both parents generally do not need to present a DNI or passport; in such cases, proof of identity by presentation of the family register is sufficient. Minors must have a DNI or passport from the age of 14 onwards. The minor may be refused carriage if the above-mentioned documents are not available or incomplete.
Does airberlin offer a patient transport ambulance service?
airberlin also offers a PTA (patient transport ambulance) service on its routes. The airline can take passengers who have been taken ill on holiday back to their home country. The PTA service uses modern stretchers that can be installed in Boeing and Airbus aircraft. The PTA contract is issued by the patient’s insurance company.

Please contact your international travel health insurance company or your medical insurance company.
YourFare - airberlin’s fare structure
What are the features of the new fare structure?

airberlin flight guests have the choice of four different fare categories: JustFly, FlyDeal, FlyClassic and FlyFlex. We have compiled an overview » of the three fare categories. A colour-coding scheme has been used to make it clearer for you, and this takes the same format across the whole of our website. The JustFly fare is shown in orange, FlyDeal in turquoise, FlyClassic in light blue and FlyFlex in dark blue.


To give you an overview while you are making a booking, we provide a brief summary of the fares on the flight selection page. Only those fares are shown which are available for your selected flight.

Why can the JustFly fare not be combined with other fares?
The JustFly fare is designed to let us to offer you the lowest price possible on your outward and return flights. Additional services, which would involve higher costs, are therefore not included in this fare category. For this reason it is not possible to combine an outward or return flight in the JustFly fare category with the second leg of your journey in one of the other two fare categories on the same booking.

I booked a flight before the new fare structure was introduced; will my booking change at all?
No, existing bookings remain unchanged. The terms and conditions which applied when you booked your flight still remain valid.

When is FlyFlex the right fare for me?

The FlyFlex fare provides you with the highest level of flexibility when planning your journey and ensures your flight is comfortable. In this fare category you can cancel or reschedule flights you have booked free of charge, even after the original departure date. In this case, you just need to pay the difference between the fares for the old and new flights;  we reserve the right to restrict the number of alternative routes offered. In addition to two items of hand baggage, two items of checked baggage or sports baggage are also included in the fare, as well as advance seat reservations.

It is possible to transport sport equipment or pets subject to a fee. You can check in at the airport counter or at machines in the departure hall, as well as online or via your mobile phone. Drinks and a snack during the flight are of course included in the FlyFlex fare.

Please check this overview » for details of the terms and conditions which apply to FlyFlex fares.
Is the JustFly fare available for children?
Yes, the JustFly fare is available for infants under two years of age and for children under twelve. In this fare category the child discount is only granted for infants under two who do not require a seat and sit on the accompanying adult’s lap.

Further information on travelling with children »

I have selected my flight, but the JustFly fare is not shown. What is the reason for this?
The JustFly fare is conditional on a number of factors: availability is limited and is subject to a minimum length of stay. It is not possible to book in the 7 days prior to departure. The JustFly fare is not available on long-haul and one-way flights or on connecting services.

Can I sit next to my travelling companion on the aircraft, if I book in the JustFly fare category?

The JustFly fare category does not include the additional service of a seat reservation (inc. the reservation of an XL seat with more leg room) and this cannot be booked as an add-on. Furthermore our Web Check-in does not give you the option of choosing your seat, i.e. the system allocates you a seat. This allows for ecological and economic factors regarding the loading of the aircraft to be taken into consideration. For this reason we cannot guarantee that passengers travelling together will be able to sit next to each other.

If you wish to reserve a seat or to choose your seat when you check in online, we recommend that you book in FlyDeal, FlyClassic or FlyFlex fare categories. In these fare categories seat reservation is available subject to a charge or free of charge.

Are there any changes involved for me, as a member of topbonus?
You will find more information about the new fares and topbonus membership here »

What is the difference between FlyClassic and JustFly fares?

In contrast to JustFly fares, flight bookings made in the FlyClassic fare category already include a large number of the classic services, such as checked baggage and airport check-in. Other services can be booked subject to payment of a fee (e.g. seat reservation or pets). Flights booked in the FlyClassic fare category may be rebooked upon payment of a fee and of the difference in fare, if applicable. Long-haul flights booked in FlyClassic may be cancelled upon payment of a fee. Short- and medium-haul flights booked in FlyClassic cannot be cancelled.

Sports baggage cannot be carried on flights booked in the JustFly fare category.


Please check this overview » for details of the terms and conditions which apply to FlyClassic fares.

What do I need to know about checking in, if I book in the JustFly fare category?
In the JustFly fare category you must check in online or via your mobile phone. You can do this on our website at airberlin.com/webcheckin, on our mobile website at mobile.airberlin.com or using the airberlin iPhone app. Check-in at the airport desk is only possible upon payment of a fee. For airports and destinations for which our Web Check-in/ Mobile Check-in » is not available this fee does not apply.

At the airport you must have your cabin baggage weighed at the check-in desk or the baggage drop-off desk. You will be given a JustFly label for your authorised cabin baggage, which will be checked as you board the aircraft. Any baggage in excess of the 8kg free allowance must be checked in and paid for in accordance with the current terms and conditions ». Please note that it is compulsory to have your cabin baggage weighed if you are booked in the JustFly fare category. Passengers without a JustFly label on their cabin baggage will not be allowed to board the aircraft.


Important: Regardless of whether you wish to check in baggage subject to a charge (any baggage should be booked up to 48 hours prior to departure by calling our Service Center) or are travelling with only the permitted allowance of cabin baggage, it is essential to collect a label for your cabin baggage from the check-in desk before departure!


You will find an overview of the check-in information for the JustFly fare category (PDF) » here.

Is it possible to check in baggage at the airport, if I book in the JustFly fare category?

Yes, you can check in baggage at the airport against payment of an additional fee. If you already know, at the time of booking your flight, that you will have baggage to check in, we recommend that you book the baggage immediately, or you can also book baggage at a later date » online or through our Service Center »; this service is available up to 48 hours before departure. We charge a fee of €15 per flight segment for the first item of baggage weighing max. 23 kg.


The alternative for travellers who have baggage to check in is to book in the FlyDeal, FlyClassic or FlyFlex fare categories, both of which already include checked baggage.


Please check this overview » for details of the terms and conditions which apply to JustFly fares

What is the difference between the FlyDeal and FlyClassic fare categories?

In contrast to our FlyClassic fare category, it is not possible to change your booking on flights booked in FlyDeal. It is only possible to combine flights booked in our FlyDeal fare category on short- and medium-haul routes with those booked in FlyFlex. Long-haul flights booked in our FlyDeal fare category can be combined with those in any other fare category in Economy and Business Class. In both FlyDeal and FlyClassic you have access to all our classic services, e.g. this includes 23 kg max. free baggage allowance and Check-in at the airport desk.

You can view the detailed terms and conditions of the FlyDeal fare category in this overview »



airberlin services: just book them online. 

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Secure the seat you want promptly.
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Sports equipment or  four-legged friend?
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Check-in up to 30 hours before your departure. 
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Reservation Hotline

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*charges for calls from mobile phones may vary