Reduced mobility assistance for flights to/from the U.S.


airberlin offers passengers with reduced mobility a range of additional services to make air travel as pleasant as possible. We have assembled the most important items of information for you here. If you have any further queries, please contact our Service Center ».

We would always advise you to discuss the planned flight with your GP. Also please check the Health Requirements for U.S. Travel », which must be met when you embark on your journey. 


Registration

To ensure that we can make the best possible preparations for you, please let us know what assistance you require, preferably when you book your flight.  Generally passengers with disabilities do not need to provide any advance notice to airberlin. However, in certain instances in order to offer the passenger the proper care and assistance, airberlin requires advance notice as follows:

  • 72 hours advance notice for use of medical oxygen supplied by airberlin for international flights.
  • 48 hours advanced notice for use of a respirator, ventilator, POC or CPAP.
  • 48 hours advance notice for carriage of an incubator.
  • 48 hours advance notice for passengers traveling on a stretcher
  • 48 hours advance notice for the transportation of an emotional support or psychiatric service animal in the cabin.
  • 48 hours advance notice for the transportation of a service animal on flight taking 8 hours or more.
  • 48 hours advance notice for the transportation of a passenger with both severe vision and hearing impairments.


Although it is not required, if you choose to register in advance, airberlin will be able to maximize the assistance we can provide you. If you choose to register, please provide:

  • Name of passengers and travel companion, if applicable
  • (Number of your severe disability pass)
  • Degree of disability
  • Nature of disability


Please contact our Service Center » to register for the services listed below.


Escort at the departure and destination airport

airberlin offers passengers requiring assistance a free escort service at both the departure and destination airports. Wheelchairs can be provided free of charge for passengers with a walking or severe disability for the transfer to and from the aircraft.
Although no advance notice is required, to ensure the most efficient service to you possible, we recommend that you contact us in advance and let us know how much assistance you will require.

To find out about special offers at airports for passengers with reduced mobility (e.g. parking spaces for the disabled) please refer to our Airport Information » or go to the websites of the relevant airports.


Carriage of the wheelchair

Passengers’ own wheelchairs are carried free of charge and in addition to the free baggage allowance. If you are enquiring about transportation of a wheelchair, please let us know the measurements, weight and the type of the wheelchair in question.

You can also check in your sports or racing wheelchair free of charge as sports baggage.

Important - please note
If your wheelchair is battery-driven, please note the following information for the various types of battery:

airberlin will not transport a damaged or leaking battery. 

When it is necessary to detach the battery from the wheelchair, airberlin, upon request, will provide packaging for the battery and package the battery. airberlin will refuse to use packaging materials or devices other than those normally used for this purpose.

For safety reasons different criteria apply to wheelchairs or other battery-operated mobility aids with wet cell batteries. Please contact our Service Center » well in advance for information about the applicable regulations.


Travelling with a Safety Assistant

For flights to and from the U.S., a safety assistant must accompany (1) a passenger traveling in a stretcher or incubator; (2) a passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions from carrier personnel; and (3) a passenger with a mobility impairment so severe that he or she cannot physically assist in their own evacuation from the aircraft.  The safety assistant must be at least 16 years old, must not have reduced mobility and must not accompany any other passengers requiring assistance.


Carriage with a disability assistance dog

Visually impaired passengers can of course take their guide dog with them in the cabin, and this service is free of charge. The dog does not need to be placed in a pet carrier.

The passenger must carry all the documents required for the animal’s entry into and exit from the relevant countries (valid pet passport, vaccination and health certificates etc.).

Passengers traveling with a service dog must:
(i)    provide 48 hours advance notice to airberlin and must check-in 1 hour in advance for flights longer than 8 hours; and
(ii)    must provide documentation on such flights that the service dog will not need to relieve itself in-flight, or can do so in a hygienic manner.


Transporting medical aids

Medical aids and equipment (e.g. respirators, inhalers and walking aids), as well as medication, are carried free of charge on presentation of the appropriate medical certificate.
We recommend packing medical baggage separately. Please also note the EU cabin baggage regulations »


Additional information

Reporting disability related problems via U.S. DOT
Complaint Resolution Official (CRO)
If you encounter problems during your travel with airberlin, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO). Our CRO’s are specially trained in awareness and sensitivity as well as in all the applicable regulations and legislation. They will be happy to answer your questions. Our CRO’s are available during operating hours at all our U.S. Destinations and at Dusseldorf Airport.
If you would like to have access to a copy of US DOT 14 CFR Part 382, you can obtain it by any of the following methods:

  • Available for review upon request at any U.S. airport and at Dusseldorf Airport.
  • Through calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travellers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s website : http://airconsumer.ost.dot.gov »