How do I get the travel documents?
Your travel data is stored and transferred electronically to the check-in desk at the airport if you are using an AB-TIX e-ticket. When making a booking you will receive a transaction number that you will need to quote at the check-in desk, where you will also need to show your passport or ID card as well as your topbonus Card (if you have one). You will then be given a boarding pass.

If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.

With ticketless flying (e-ticket), your travel data is stored electronically and sent to the check-in desk at the airport.
How can I pay for the flight?

By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa. 

By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).

Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.

All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.

How can I make a booking?

You can book your flights via, on our mobile site, by app, at a travel agent's, or by calling our Service Center »

I have missed the flight – what do I do now?

If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.

if your flight is booked with the FlyFlex or FlyFlex fare, it can still be rebooked or cancelled free of charge, even after check-in has closed.

Therefore please note the exact check-in deadlines » for individual departure airports.

How can I reserve a seat or XL seat?

Seats can be reserved via the Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.

JustFly, FlyDeal and FlyClassic (longhaul) fares: You can find information about our current charges here »

Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.For FlyClassic (booked from 5.5.2015 for short and mediumhaul), FlyFlex and FlyFlex fares, the seat reservation is included and therefore free of charge.

XL seats

As a holder of a topbonus Silver Card and/or Service Card, you receive a €10 discount on XL seats for short and mediumhaul, and a €15 discount for longhaul. Holders of a topbonus Gold/Platinum Card and one accompanying adult can reserve an XL seat free of charge, as can anyone booking the FlyFlex/ FlyFlex fare. For charges when booking all other fares, please refer to this overview »

Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
XL seats that are located by the emergency exit are subject to special safety regulations. Please not that you may not belong to any of the following groups of persons:

  • expectant mothers
  • Infants and children (under 12 years),
  • mobility-impaired persons,
  • passengers with limited understanding of German or English,
  • persons who have pets with them in the cabin.

To ensure safety, airberlin is entitled to allocate passengers who are unable to meet these requirements with a different seat prior to departure.

Can the fares be combined?

All fares can be combined with each other for the outward and return flight; in addition, the FlyFlex fare can also be combined with the FlyDeal and FlyClassic fares.

For longhaul, all flights in the FlyClassic, FlyDeal and FlyFlex fares in Economy and Business Class can be freely combined. There is no minimum stay (except when booking special offers). Please observe the entry and residence regulations of your destination country. More detailed information is available here ».

Is there a service charge on my booking?

Online bookings at and bookings via app or the mobile website will not incur a handling fee. Customers who hold a German, Austrian or Dutch bank account have the option of paying by direct debit. Credit card and PayPal payments will incur a payment charge. This will depend on your itinerary and is calculated according to zones. Overview of charges »

Bookings via the airberlin Service Centre or an airport ticket desk will incur a handling fee of €20 per person. This regulation does not apply to vulnerable people with a mental or physical disability, or to unaccompanied children.

topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service  (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).

What are short-haul, medium-haul and long-haul flights?

airberlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:

All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.

Long-haul flights
comprise flights to the following destinations:

Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.

What is the latest time for last minute booking?

You can book on the Internet, by app, or via our mobile site up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.

What is the breakdown of airberlin prices?

Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.

Each person is liable to pay a payment charge depending on the zone and the method of payment.

The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Further information about the aviation tax »

airberlin services: just book them online. 


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