How do I get the travel documents?
Your travel data is stored and transferred electronically to the check-in desk at the airport if you are using an AB-TIX e-ticket. When making a booking you will receive a transaction number that you will need to quote at the check-in desk, where you will also need to show your passport or ID card as well as your topbonus Card (if you have one). You will then be given a boarding pass.

If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.

With ticketless flying (e-ticket), your travel data is stored electronically and sent to the check-in desk at the airport.
How can I pay for the flight?

By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa. 

By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).

Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.

All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.

How can I make a booking?

You can book your flights via, on our mobile site, by app, at a travel agent's, or by calling our Service Center »

I have missed the flight – what do I do now?

If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.
Exception: if your flight is booked in the FlyFlex fare category, it can still be rescheduled or cancelled free of charge, even if you have missed your check-in deadline.
Therefore please note the exact check-in deadlines » for individual departure airports.

What is an e-ticket?
For flight guests who have not booked a package tour, so-called “ticketless flying” is possible on the whole network. You will be issued with an e-ticket. Your travel data is stored electronically and made available at check-in. When you book, instead of a paper ticket you will be given a transaction number with which you identify yourself at check-in, along with your personal ID/passport and your topbonus Card (if you have one) in order to be issued with your boarding card.
How can I reserve a seat or XL seat?

Seats can be reserved via the Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.

Conditions depending on the fare category booked

JustFly fare: It is not possible to make a seat reservation in this fare category

FlyClassic and FlyDeal: You can find information about our current charges here »

Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.

As a topbonus Silver Card or Service Card holder, you can reserve XL seats with a €10 discount on short and medium-haul flights or a €15 discount on long-haul flights. topbonus Gold/Platinum Card holders plus one adult companion can reserve seats free of charge.

Seat reservation is free of charge in this fare category. A fee is always charged for reserving an XL seat. For charges, please consult the table »

Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
Seats located next to emergency exits are subject to specific safety regulations under Community law. Please not that you may not belong to any of the following groups of persons:

  • expectant mothers
  • Infants and children (under 12 years),
  • mobility-impaired persons,
  • persons who have pets with them in the cabin.
The most reasonably priced tickets
As a rule, the further ahead you can book, the cheaper the ticket. You are also more likely to be able to buy a low-cost ticket outside the busiest times, e.g. for flights during the week. As a rule of thumb, ticket prices rise as the departure date gets closer. So if you book as early as possible you can take advantage of our low-cost fares.

We are always pleased to provide information about special offers, e.g. where additional tickets, for a short period only, are available online at absolute bargain prices.
Go to the free airberlin Newsletter subscription »
Can the fares be combined?

All flights in the FlyClassic, FlyDeal and FlyFlex fare categories can be combined with one another in Economy and Business Class. There is no minimum stay. Please note the entry and residence regulations for your destination. You will find further details here ».
Applicable to the JustFly fare category: combining an outward or return flight in the JustFly fare category with a second flight in one of the other fare categories on the same booking is not permitted.

Is there a service charge on my booking?

There are no handling fees for online bookings made via and on bookings made via app or via the mobile site Customers who have a German, Austrian or Dutch bank account can pay by direct debit. A payment charge of €10 per person is levied on credit card payments and payments made through PayPal. If payment is made through the airberlin Service Center or at the ticket desk, a service charge of €20 per person is levied. These regulations do not apply to individuals who require assistance because of mental or physical disabilities or to unaccompanied children.

topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service  (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).

What are short-haul, medium-haul and long-haul flights?
airberlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:

All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.

Long-haul flights comprise flights to the following destinations:

Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Israel, Syria, Lebanon) / the Gulf States / Iraq / Iran.

airberlin services: just book them online. 


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Check-in up to 30 hours before your departure. 
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