* Web Check-in

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* Other e-Services

* Quick Check-in

* Desk Check-in

  

Due to modification of the baggage handling system at Dusseldorf airport our Priority Check-In Service at counter 171 and 172 will be moved to counter 169 and 170, from November 2012 until June 2013.


Web Check-in

eservice_boardinpass.jpgChecking in online is easy and convenient – and you can check in from up to 30 hours and no later than 45 minutes before departure from your own computer. This service is available for all bookings with a valid e-ticket (paperless ticket), irrespective of whether the flight was booked online, via a travel agency or airberlin’s Service Centre. Once you have entered your booking reference number and your surname you can select a seat for yourself and up to ten persons travelling with you or, if necessary, amend your seat selection. (Except JustFly fare: in this fare category it is not possible to choose your seat.) You will then be sent your boarding pass – as a mobile boarding pass to your mobile phone, as a PDF file by e-mail or as a PDF file that you can download, just as you wish.

Further information about the web check-in »



At the airport you can go straight to the gate, which means that you do not have to wait at the check-in desk. N.B.: Please note the different regulations that apply to the JustFly-fare »

Please use the designated baggage drop-off desks or the check-in desks if you would like to check in baggage.

Web Check-in is not available for flights to and from the USA, Canada, Kosovo and Cyprus.


E-mail Check-in Invitation

Simply have an e-mail sent to you as soon as your flight is available for Web Check-in. This service is available for all airberlin flights throughout Europe.

The E-mail Check-in invitation is very simple and works like this:

The E-mail Check-in invitation is sent to the e-mail address you have registered with us and notifies you as soon as your flight is available for Web Check-in. You can then select your preferred seat online and print out your boarding pass at home. Once you get to the airport you can go straight to the departure gate.


Go to Web Check-in


eservice_mobile.jpgairberlin mobile site

m.airberlin.com


Anywhere, anytime:

With airberlin’s mobile website, you can use important functions and view flight information at any time, wherever you are.

Check in anywhere
Check in by mobile, select the seat you prefer and have your boarding pass sent direct to your phone – it does not get more mobile than that.

The mobile boarding pass
While checking in on your mobile phone you have the option of having your boarding pass sent to you direct as an email or by SMS.

You can also print out your boarding pass so that you have a hard copy for your travel expense report:
  
Boarding pass for your files »

   
  

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airberlin iPhone app

airberlin’s iPhone app can be used to generate the boarding pass in a number of ways:
   

Add_to_Passbook_US_UK.jpgairberlin iPhone App with Passbook
If on any occasion you do not use the mobile Check-in service, but want to save your boarding pass in Passbook, you can easily do this by having your boarding pass sent as an email attachment, from which you can simply activate the link and save your boarding pass in Passbook.

  
eservice_app_eng.jpgE-mail with bar code attachment:
The check-in bar code is sent as an attachment to an e-mail. No print-out is required.

SMS with link:
An SMS with a link is sent to your mobile phone. Clicking on the link starts the check-in process on the mobile website.

Saving the bar code on your iPhone: The bar code is saved during the app’s check-in process and can then be called up again via the app when you are at the gate.


Exclusively for topbonus status customers!
MMS boarding pass:
The check-in bar code is sent straight to your mobile phone as an MMS. Please note that this function is only available for German and Austrian mobile phone numbers and on selected routes.     


Download the airberlin iPhone app

  

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Other e-Services

You can use airberlin’s e-Services as a simple and convenient way of checking in for your flight or reserving a seat. During the booking process you can select the e-Service you would like to use. When you get to booking step 4 / "Enter invoice details" you will see a list of the services available for that particular flight in the column headed "e-Services".

These services are available from 30 hours before departure for advance bookers, and from 3 hours before departure for last-minute bookers.

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Seat reservation by text message

The SMS seat reservation facility allows you to reserve a seat for your airberlin flights throughout Europe by texting us. Not available in the JustFly fare category. It’s quite simple:

  1. We will text you a reminder for each leg of your flight as soon as your flight is available for seat reservation.
    Example: airberlin - SMS Seat Reservation: Flight AB 6205 TXL-MUC  01Apr, at 17:00.
    To reserve a seat please reply to this SMS with: 6205
  2. You can reserve a seat by sending us a confirmation text (enter your 4-digit flight number) up to one hour before the scheduled departure of the flight. We will also take your individual seating preferences into account, subject to availability.
  3. At the airport you will receive your boarding pass as usual from the airberlin check-in desk » or at the Quick Check-in machine »

Further information about seat reservation by text message »


Exclusively for topbonus status customers!


MMS Check-in

The airberlin MMS Check-in allows you to manage your entire check-in process quickly and easily by mobile. You will need to have an MMS-capable mobile phone, as well as a German or Austrian mobile network.  We will send your boarding pass – in the form of a barcode – directly to your mobile using the MMS facility.

How the MMS Check-in works:

  1. You will be sent a text message for each leg of your journey as soon as your flight is available for check-in.
    Example: airberlin - MMS Check-in Invitation: Flight AB 6205 TXL-MUC  01Apr, at 17:00. To check in please reply to this SMS with: 6205
  2. You will then be checked in if you then send a confirmation text message (enter your 4-digit flight number) up to one hour before the scheduled departure of the flight. We will also take your individual seating preferences into account, subject to availability. 
  3. The boarding pass is sent to your mobile as a barcode using the MMS facility.
  4. At the airport you can go straight to the departure gate and have the barcode scanned in from the display on your mobile phone.

Please use the designated baggage drop-off desks or the check-in desks if you would like to check in baggage.

More information about checking in by MMS »

Not a topbonus member yet? Register now free of charge »   



Quick Check-in

eservice_ssk.jpgFor a very fast Check-in without queuing, you can check in at the airberlin Check-in machine – whether you have baggage to check in or not. The check-in facility is available from 30 hours to 45 minutes before the departure of the flight. The Check-in machines are also available if you need another print-out of your boarding pass. Not available in the JustFly fare category.

You will need the following:

  • Your credit card or your topbonus card

Simply follow the instructions on the screen:

  1. Once you have identified yourself at the machine, your flights will be displayed on screen.
  2. Select the flight for which you are checking in. 
  3. Then select your preferred seat. 
  4. Finally remove your boarding pass. You can also use the same method to check any person(s) travelling with you.

Please use the designated baggage drop-off desks or the check-in desks if you would like to check in baggage. The earliest that baggage can be checked in is when the check-in desks open.

airberlin check-in machines are available at almost all German airports and numerous airports in other European countries.



Desk check-in

eservice_schalter.jpgYou will be handed your boarding pass and can check in your baggage at airberlin’s check-in desks. Airport check-in is not included in the JustFly fare category. Should you wish to check in at the airport check-in desk, a fee of €15 per person is applicable. Please make sure that you are at the check-in desk in good time so that you are checked in and have received your boarding pass before the check-in deadline ». A separate check-in desk is available for our business class passengers.

Please note that there may be queues at the check-in desks. We therefore advise passengers to use the Web Check-in, Quick Check-in or mobile Check-in facilities.


Check-in service at Swiss railway stations

The SBB "Check-in at the station" service allows passengers to check in for their airberlin flight at more than 50 railway stations in Switzerland. More information is available at www.sbb.ch »


Late-Night-Check-in Note: A fee of €5 is charged per person, for check-ins the evening before departure. Please note that this charge also applies to passengers who have already checked in, e.g. via Web Check-in. Please note that this charge also applies to passengers who have already checked in, e.g. via Web Check-in.
For children under 12 years of age, airberlin Business Class passengers and topbonus Gold/Silver/Platinum/Service Card holders (plus one companion), this service is free of charge.

  


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