airberlin Customer Service

We would like to assist i
n completing the feedback form if you have your reservation booked directly with airberlin & NIKI.

Here you can give us the details of the matter in question.

Ref. Baggage and lost items: Refund due to delayed baggage

Please enter your personal contact details:

Baggage insurance

If existing please enter your details regarding your baggage insurance:

Booking details

Please give us your booking details:

Travel details*

Please enter the route about which you would like to give us feedback:

Departure Destination Flightdate Flight No
Route 1 e.g. AB1234 Route 2 e.g. AB1234 Route 3 e.g. AB1234 Route 4 e.g. AB1234 Route 5 e.g. AB1234 Route 6 e.g. AB1234
Passenger details*

Please enter at least one passenger`s name, who is affected by the concern on the entered flight:

first name last name
Your request*

(You can enter 2000 characters max.)

For your own safety, please do not send us your payment details using the contact form or by email.

File upload

Here you can provide us with the documents that we need to examine the matter in question.

Please note that we can only process files in .jpg, .gif, .png, .pdf formats with a maximum size not exceeding 2 MB per file.

Before you send us your concern, we would ask you to check all the details once again.

(*Mandatory fields)