Privacy and data protection

Air Berlin PLC & Co. Luftverkehrs KG ("airberlin") takes data protection extremely seriously. Below please find our guidelines in respect of the protection of your personal data.
airberlin, Saatwinkler Damm 42-43, 13627 Berlin  Impressum/ Contact » is the body responsible for website airberlin.com and the services associated with it.


I. Principles of data protection at airberlin


airberlin respects your privacy. Our company will collect and use your personal data worldwide only in strict accordance with the law. You can contact us at any time using the airberlin contact form » or by writing to us at Air Berlin PLC & Co. Luftverkehrs KG, Saatwinkler Damm 42-43, 13627 Berlin, should you have any questions or suggestions in respect of our data protection principles. Our aim is to guarantee you maximum security and confidentiality at all times.


II.    What data are collected and used by airberlin, for what purposes?


airberlin will collect and use your data only for certain purposes determined by airberlin. Use includes the appropriate permissible form of processing your data, in the sense of Germany's Federal Data Protection Act (BDSG), such as storing, modifying, forwarding, blocking, deleting and otherwise using. In particular, this includes:


1. The provision of transportation and other bookable services

airberlin will collect and use your personal data, where required, to process and complete your flight booking, including any services associated with this (such as registration at airberlin.com, the booking of additional services, etc.), or to help you with questions in respect of an online booking made on our website.
The data you must provide us with for this purpose is marked with an *. It includes in particular your name, address, e-mail address, telephone number and payment details, such as credit card or bank details. Any further data you provide voluntarily in association with your booking will help to improve the quality of our service.


2. Service

In addition, airberlin will collect and use any data you provide to it for the following purposes:

  • To deal with enquiries about special offers for products and/or services, 
  • To enable us to provide general advice and deal with requests made to our service staff or on our website,
  • To process your feedback given in online surveys,
  • To deal with the take-up of special offers.


3. Sending of information & airberlin newsletters

As part of our customer relationship activities, we may send you general information by post, or information about services similar to those you have previously booked with us, via e-mail.

You may object to the use of your e-mail and/or postal address for promotional purposes at any time.

In addition, you can subscribe to our airberlin newsletter at any time, to receive general information tailored to your interests and find out about current special offers from airberlin and its partner companies via email. To view our current partner companies, click here ». Information is sent using BACKCLICK e-mail marketing and newsletter software. Further information can be found here ». You can withdraw your consent at any time. 

Objections or withdrawals can be declared on the airberlin.com website or - where applicable - in the newsletter. Declarations made via e-mail or the airberlin.com website will not cost you any more than your normal transmission fee. To unsubscribe from a newsletter via the airberlin.com website, simply enter your e-mail address in "Unsubscribe". Unsubscribe here »


4. topbonus

Information relating to how we handle your personal data in connection with our topbonus loyalty programme is available in our topbonus privacy policy ».


III.    Under what circumstances does airberlin pass on your personal data?


airberlin will only pass on your personal data where permitted to do so by law or with your explicit agreement. Your data may be forwarded to appropriate departments within airberlin or contractual partners of airberlin, such as other airlines, marketing partners, financial service providers or credit agencies that provide services for airberlin. Other recipients of your data may include government institutions, in so far as airberlin is required to do so by law or an appropriate administrative order to do so exists.

If you are a member of the frequent flyer programme of a partner airline and would like a miles voucher for its frequent flyer programme to enable you to take an airberlin flight, or a codeshare flight with an airberlin flight number operated by the partner airline, airberlin will forward the data necessary to the company operating the selected programme to allow for this. Visit www.airberlin.com/topbonus » to find out for which flights or programmes miles vouchers can be issued. The data passed on will be restricted to that required to allow the miles voucher to be successfully redeemed. In principle, this includes: your first and last names, frequent flyer number and booking details (flight number, flight date, starting point, destination, booking class).


IV.    Forwarding of data relating to flights to non-EU countries


When landing in certain destination countries, airberlin is required by law to pass on certain information about passengers to the security services of the country in question. Destination countries require airlines to pass on the following records, either individually or in combination:

  • "Advanced Passenger Information", or API data
  • "Passenger Name Record", or PNR data
  • "Secure Flight".


1. Advanced Passenger Information

The following countries which are served by airberlin currently require the submission of Advanced Passenger Information (API): China, Denmark, Finland, Dominican Republic, Jamaica, Canada, Cuba, India, Mexico, Norway, Austria, Russia, Sweden, USA, United Kingdom and United Arab Emirates.

For flights crossing the Schengen zone border into the EU, the EU Member States can demand that API data are sent in advance.  The provision of this information to the authorities, in the case of Germany to the police authorities, is designed to make it easier to enter the country legally and at the same time prevent illegal entry.

airberlin deletes its API data once it has been passed on to the police authorities in Germany or to the foreign authorities, after an interval of maximum 48 hours.

API data include information about the passenger's identity and details of travel documents. The exact data record varies from one country to another.
The legal basis for the transfer of information is Section 18 paragraph 4 PassG in combination with Article 13 of the Convention on International Civil Aviation (Chicago Agreement).


2. Passenger Name Record

For flights between the USA and the EU, airberlin is required to forward the Passenger Name Record ("PNR") to the customs authorities and the US Department of Homeland Security ("DHS"). The US customs authorities and the DHS use the data to defend against terrorism and combat cross-border crime.  

The PNR contains travel and booing data, as well as information about the identity of the passenger. In particular, the date on which the PNR was first compiled and any subsequent changes are recorded. The PNR contains specific data relating to the flight (inc. route, flight number, departure and arrival times, flight duration, aircraft type, booking class), information relating to the identity of the passenger or passengers (name, address and contact number in place of residence and destination, information about certain supplementary services), information about the booking of the flight (payment method, invoice address, frequent flyer entry, name of the booking agency, name of the employee, codeshare information), as well as other flight-related data, such as baggage tag numbers.

The EU and the USA have reached an agreement » which forms the legal basis for the sharing of PNR data. airberlin is therefore required to forward the data to the USA.

For flights between Canada and the EU, under an agreement reached between the EU and Canada, airberlin must add certain information contained in the PNR to the API and forward it to the Canadian security services.


3. Secure Flight

For flights in and over the USA, airberlin is required to forward personal data such as the names, sex and date of birth of a passenger to the Transportation Security Administration. If available, their "Redress Number" is also passed on. The transportation authorities require the data to increase the safety of air traffic. The transportation authorities are entitled to pass on the data to other US security services. The legal basis is provided by the Intelligence Reform and Terrorism Prevention Act. airberlin must also forward this data to the transportation authorities if the flight does not land in the USA, but flies through US air space.

For further information, click here »


V.    Your rights


Upon written request and within an appropriate time frame, we will inform you of the nature of the data we have stored about you, the purpose of us storing it and any possible recipients or types of recipient of it. Likewise, we will correct, delete and/or block personal data if requested to do so by you, within what is legally permissible for its further processing, if it is shown to be factually incorrect, incomplete or irrelevant for processing.
 

VI.    Internet commerce


The airberlin.com website offers you a number of options for protecting your credit card details, details of your name, address and e-mail address, and other information provided by you. airberlin takes great care to ensure that the customer data it collects is stored securely. airberlin applies standard security measures - SSL encryption - via your browser. Should you not wish to give your credit card details when booking online, you can also make your booking by phone or through our Service Center.


VII. Cookies
  

By using the airberlin website you accept that cookies are used as described below and that the pseudonymised data is saved for the purposes stated below even after your visit to the website has ended. 

Permission to collect and store data using cookies may be revoked at any time with future effect by adapting your browser settings in such a way that your browser refuses to accept cookies. 

  
1. Web analysis, Retargeting, Third party cookies
  

Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser. Cookies allow the internet browser to be recognised. There are different kinds of cookies, on the one hand, so-called session cookies, which are deleted once you close your browser, and on the other hand, temporary/permanent cookies, which are stored on your data carrier for a longer period of time or permanently. 

On the one hand, airberlin uses session cookies, which are automatically deleted from the visitor’s hard drive at the end of the browser session (end of the visit to the website). Session cookies are needed, for example, to enable customers to make flight bookings which extend over several pages.

In addition to this, airberlin also uses cookies which are stored for a longer period of time on the website visitor’s hard drive. When the airberlin.com website is visited the next time, these cookies then recognise that the user has visited the site before and which entries and settings were given preference on previous occasions. These temporary or permanent cookies (which may have a lifetime of up to a year) are saved on the hard drive and are deleted automatically at the end of the specified time. These cookies are intended to make the airberlin.com websites more user-friendly, more effective and more secure and to help them meet customers’ needs in the best possible way. In order to do this, they make it possible, without personally identifying the website visitor, to address targeted advertising to each internet browser, where an interest has already been shown in certain products. When a cookie is activated it is assigned a user ID. Personal data such as name, IP address or similar data are not associated with this user ID in any way and this is also not the intention. Only pseudonymised data is collected and saved using this cookie technology, such as which products are searched for, viewed or selected. On our websites technologies supplied by, e.g., etracker GmbH (www.etracker.com), doubleclick (http://www.google.com/doubleclick), Google Analytics (http://www.google.com/analytics/) or Maxymiser (www.maxymiser.com) are used. These record information on topics such as which web pages you have visited in the past or which products you have shown an interest in, so that adverts can be displayed which correspond as far as possible to the interests of the website visitor, without, of course, allowing the pseudonymised data to be linked to personal data.

It is possible that the data you have entered may be shared and used by third party suppliers through third party offers which we make available. This will also only happen in anonymised form and no link can be made at any time to your personal data. We work with various advertising partners on the basis of retargeting technologies. These help us to constantly improve the product and services we offer. In particular it allows us to address any internet browser which has already shown interest in our products with promotion campaigns, without personally identifying the visitor to the respective website. Studies have shown that displaying interest-based advertising holds more appeal for internet users than advertising which is not necessarily related to the user‘s interests. With retargeting, the display of promotional material is related to a cookie-based analysis of behaviour on previous visits, when a user profile was created under a pseudonym. On our websites technologies supplied by the following advertising partners are used: criteo (www.criteo.com), adara media (www.adaramedia.com) nugg.ad (www.nugg.ad), Sojern (www.sojern.com), Sociomantic (www.sociomantic.com).

In addition to the data recorded in the standard Google Analytics  implementation, the following functions were activated: Google Remarketing, reports on impressions in the Google Display Network and Google Analytics reports on performance based on demographic characteristics and interests.

Permission to collect and store data using cookies may be revoked at any time with future effect by disabling the use of cookies for the respective supplier via the following links:

  
2. Social Plugins
 

In addition social plugins from the social networking site facebook.com (which is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) are used ("Facebook"). These plugins are identified by a Facebook logo or the phrase "Facebook Social Plugin". When you access a page on our website that contains one of these plugins, your browser sets up a direct link to the Facebook server and Facebook transmits the content of the plugin directly to your browser, which then integrates the content into the web page. This means that Facebook is informed that you have accessed the particular page of our website. If you are logged into Facebook, Facebook can map the visit to your Facebook account. When you use one of the Facebook plugins, for example the "Like" button or you post a comment, information to this effect is sent directly from your browser to Facebook and saved there. Please read Facebook’s privacy policy » to learn more about the purpose and amount of data collected, about the further use or distribution of the data by Facebook and about your rights in this respect and how to protect your privacy.
  

VIII. Other sites


Please be aware that other websites, including those that can be accessed via our site, e.g. by hyperlink, may also record personal data. Our data protection policy does not cover the data protection practice of these external websites linked to www.airberlin.com or other websites.

IX. Contacting airberlin


If you have any queries or suggestions relating to our data protection regulations, please email us »