topbonus privacy policy

topbonus Ltd., as the operator of the topbonus Program (hereafter referred to as "topbonus") takes the protection of your privacy seriously. The following information should provide you with an overview and the greatest possible transparency about the data processing procedures in our topbonus Program. topbonus Ltd. is the party responsible for the collection, processing and utilisation of your personal data in connection with the topbonus Program and the topbonus website (www.airberlin.com/topbonus »). You can view the collection and use of your data, which is done independently of your participation in the topbonus Program, by Air Berlin PLC & Co. Luftverkehrs KG, at airberlin.com/privacystatement »

I. Your data in the Program implementation

If you participate in the topbonus Program, we will need your form of address, full name, date of birth, complete address, e-mail address, and a username and password you choose so that we can identify and communicate with you. To improve communication, you can voluntarily inform us of your title, additional address, and your preferred language. Fields that must be filled out in order to participate are marked with an * (mandatory fields).

Your data will be collected, saved, and used by topbonus (contact ») as the responsible party for managing the topbonus Program. In particular, air Berlin is responsible for sending your valid topbonus Card and password if you register by postal application or by telephone, crediting collected miles, managing your account, sending the current account balance (at the discretion of topbonus either by e-mail or by regular mail) and redeeming award miles.

During the implementation of the topbonus Program, the following additional data will be collected, saved, and used for the same purposes: Operations that are credited or redeemed by the miles, as far as they are necessary to accurately determine the mileage credit, such as flight route, flight date, flight number, operating airline and booking class. You can find a precise description of the collection and redemption of miles in clause 2 of our Terms and Conditions at airberlin.com/topbonus »

II. Sending of information

In addition, we will use your data to send you information about similar topbonus Program services by mail or e-mail. You can revoke the use of your e-mail and/or postal address for such advertising purposes at any time.

When you register, you can agree to receive e-mails containing general information and information tailored to your interests, as well as current offers from topbonus and its partner companies in the topbonus Program. The current partner companies can be seen at airberlin.com/partners ». You can revoke your consent at any time.

You can declare your objection or revocation in your topbonus profile airberlin.com/profile » or - if applicable - in the newsletter, without having to pay more than your normal service charge when declaring your revocation by e-mail or through the topbonus website.

III. Disclosure of your personal data to third parties

If you book services with partner companies (flights, rental cars, overnight stays, purchases with an topbonus credit card, etc.), your personal data will be transferred to the corresponding company or directly collected by the partner company in order to enable topbonus to credit the miles.  If the data is collected by the partner company (for example by the car rental-, hotel-, or banking-partner), this company shall be the responsible party within the meaning of the Federal Data Protection Act. The transfer is limited to data that is required to correctly credit miles. This data basically includes: First and last name, frequent flyer number and booking dates (for flight bookings e.g., flight number, flight date, point of departure, destination, booking class; for hotel bookings e.g., check-in date, town; for car rental bookings, e.g., date of rental, place of rental).

topbonus reserves the right to plan promotional campaigns jointly with its topbonus partners and to use your address data for such purposes, provided that you have not revoked this use. Service providers hired by topbonus handle the advertising, so your data will not be transferred to the partner company.

topbonus can entrust service providers with tasks and transfer personal data for such tasks, provided this is necessary for administering the program. Likewise topbonus can contract third parties to collect, process or utilise personal data for topbonus, as an external data processing service.

In case Air Berlin PLC & Co. Luftverkehrs KG collects personal data related to the topbonus Program as part of the booking process, this also happens for topbonus for the purpose of implementing the topbonus Program.

IV. Transfer of data to countries outside the EU

Your data will only be transferred to countries outside of the EU as part of the topbonus Program to the extent necessary for collecting and / or redeeming award miles for airlines, rental car- or hotel-partners or additional partner companies through which miles can be collected. The transfer is limited to data that is required to correctly credit miles. This data basically includes: First and last name, frequent flyer number and booking dates (see above).

V. topbonus Service Card

If you have a topbonus Service Card, your data will be used to draw up and conclude the contract.

topbonus Visa Card / topbonus & Niki Visa Card / topbonus EURO 6000 MasterCard (“topbonus credit cards”)

If you apply for an topbonus credit card, your data will be collected and used pursuant to the guidelines of the credit card issuer; in Germany, this is the Landesbank Berlin AG and in Austria the Raiffeisen Bank International AG. The guidelines are described in more detail in the application process.

If you apply for the topbonus credit card during the flight booking process or through the topbonus website, your personal data will be transferred according to the consent your granted when you applied.

The credit card contract is made between you and the financial service provider that issues the credit card; there is no credit card contract between you and topbonus.

VI. Individualisation and cookies

Using new technologies we can tailor our website to suit each individual customer. Topbonus Ltd. uses cookies to establish which services and information are relevant to you in order to make our website more user-friendly.

On this website data are collected and stored for the purpose of marketing and optimisation using technology from etracker GmbH (www.etracker.com). From this data user profiles can be created under a pseudonym. Cookies may be used for this. Cookies are small text files that are stored locally in the memory of the user’s web browser when he/she visits a webpage. Cookies enable Internet browsers to recognise features of websites the next time they are loaded. Unless the person concerned gives his/her specific permission, the data collected with the etracker technnology are not used to identify the website user personally and are not linked to the personal data of the bearer of the pseudonym. The user can revoke » the permission to collect and store data at any time with effect for the future.

In addition social plugins from the social network facebook.com (which is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) are used. These plugins are identified by a Facebook logo or the phrase "Facebook Social Plugin". When you access a page on our website, which contains one of these plugins, your browser sets up a direct link to the Facebook server and Facebook transmits the content of the plugin directly to your browser, which then integrates the content into the web page. This means that Facebook is informed that you have accessed the particular page of our website. If you are logged into Facebook, Facebook can map the visit to your Facebook account. When you use one of the Facebook plugins, for example the "Like" button or you post a comment, information to this effect is sent directly from your browser to Facebook and stored there. Please read Facebook’s privacy policy » to learn about the purpose and amount of data collected, about the further use or distribution of the data by Facebook and about your rights in this respect and how to protect your privacy. 

VII. Contact

You can contact topbonus at any time if you have questions about or suggestions for our data protection regulations. Likewise, you can inquire at topbonus at any time
as to what personal data topbonus has saved about you and have such data corrected or deleted/blocked accordingly. Our goal is to guarantee the greatest possible security and confidentiality.