If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.
If customers have a German, Austrian, or Dutch bank account, it is also possible to pay via direct debit, provided the trip is not started at least 7 days after the booking.
Depending on the fare category booked, flights can be rebooked and/or the passenger’s name changed while the ticket is valid (365 days). This can be done by calling our Service Centre ».
You can cancel your check-in here »
JustFly fare: It is not possible to rebook flights in the JustFly fare category.
FlyClassic fare / Saver fare booked before 22.05.2012: rebookings can be made by telephone or at the ticket desk up to the time stated in the booking confirmation for the ticket in question or as published online at www.airberlin.com/checkin. When rebooking, the difference between the original fare and the new fare is payable, if this is higher; if a flight is rebooked to one with a lower fare, then the difference between the original and the lower fare will not be refunded. In addition a separate rebooking fee is charged according to the fee table » applicable at the time of rebooking. Rebooking fees are not charged for infants (children under 2 years old). A ticket booked in the FlyClassic fare category can also be rebooked as a FlyFlex fare.FlyFlex fare/ Flex fare booked before 22.05.2012: It is also possible to rebook after the original date of departure. When rebooking, the difference between the original fare and the new fare is payable, if this is higher; if a flight is rebooked to one with a lower fare, then the difference between the original and the lower fare will not be refunded. No separate rebooking fee is charged. An international flight cannot be rebooked as a domestic flight. The same applies to rebooking a domestic flight as an international flight or as a domestic flight within another country. The passenger name may be changed up until the departure of the first leg of the flight. For name changes on a booking made as a FlyClassic fare/ Saver fare booked before 22.05.2012, the higher flight price plus the rebooking fee will be charged. If a flight was booked as a FlyFlex fare / Flex fare booked before 22.05.2012, the name on the ticket can be changed free of charge by calling our Service Center. Rebooking fees, i.e. fees for change of flight and/or passenger name, may only be paid by approved credit cards or by direct debit. Rebooking fees are not charged for infants (children under 2 years old). Discounts do not apply to rebooking fees.
Service Centre »
If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.
Exception: If your flight is booked in the FlyFlex fare, you may rebook or cancel your flight even after the missed check-in.
Therefore please note the exact check-in deadlines » for individual departure airports.
Seats can be reserved via our Service Centre » and travel agencies until 48 hours before the departure of the flight. You can also reserve a seat with more legroom.
Conditions depending on the fare category booked
JustFly: It is not possible to make a seat reservation in this fare category
FlyClassic /Saver or Flex booked before 22.05.2012: The cost of reserving a seat on a short-haul or medium-haul flight » is 10 EUR per person, per flight segment and 15 EUR per person for a long-haul flight ». Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.
The reservation of an XL seat costs €20 per person for each flight segment on a short- or medium-haul flight and €60 on a long-haul flight. For holders of a topbonus Card Silver and topbonus Service Card the reservation costs 10 EUR for a short-haul and medium-haul flight, and 45 EUR for a long-haul flight. For holders of a topbonus Card Gold and one adult travelling companion the reservation is free of charge.
FlyFlex: Seat reservation is free of charge in this fare category. The reservation of an XL seat costs €20 per person for each flight segment on a short- or medium-haul flight and €60 on a long-haul flight. Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
Seats located next to emergency exits are subject to specific safety regulations under Community law. Please not that you may not belong to any of the following groups of persons:
- expectant mothers
- Infants and children (under 12 years),
- mobility-impaired persons,
- persons who have pets with them in the cabin.
We are always pleased to provide information about special offers, e.g. where additional tickets, for a short period only, are available online at absolute bargain prices.
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All flights in the FlyClassic, FlyDeal and FlyFlex fare categories for Economy and Business Class can be combined with one another. There is no minimum stay. Please note: flights to Egypt can only be booked up to a maximum stay of 30 days.
Domestic and international flights are processed separately. This is because the taxes have to be recorded separately as well. One-way flights may be booked from Germany or from another country to Germany. Exceptions: Egypt, Tunisia and Cyprus. We are only able to offer return flights to these countries from Germany.
Applicable to the JustFly fare category: Combining an outward or return flight in the JustFly fare category with one of the other fares on the same booking is not permitted. It is not possible to book in the JustFly fare category on long-haul, one-way or connecting flights; in addition the fare category is subject to a minimum stay.
There is no service charge payable on bookings made online at airberlin.com. Customers who have a German, Austrian or Dutch bank account can pay by direct debit. A payment charge of €9,50 per person is levied on payments made by credit card. If payment is made through the airberlin Service Center or at the ticket desk, a service charge of €20 per person is levied. These regulations do not apply to individuals who require assistance because of mental or physical disabilities or to unaccompanied children.
topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).