As a rule, the further ahead you can book, the cheaper the ticket. You are also more likely to be able to buy a low-cost ticket outside the busiest times, e.g. for flights during the week. As a rule of thumb, ticket prices rise as the departure date gets closer. So if you book as early as possible you can take advantage of our low-cost fares.

We are always pleased to provide information about special offers, e.g. where additional tickets, for a short period only, are available online at absolute bargain prices.
Go to the free airberlin Newsletter subscription »

During the booking process at airberlin you will see the gross fare per person once you have selected your flight. This gross fare consists of the net fare (shown next to each flight in the selection table), taxes and charges, as well as the fuel surcharge. The gross price is itemised separately for the outbound and the inbound flights. It does not yet include the service charge.

A service charge of 15 EUR per person and booking applies to all online bookings. This charge is reduced to 10 EUR if payment is made by direct debit. For flights booked at an airport desk and flights booked by telephoning our Service Centre a service charge of 25 EUR per person and booking applies, which is reduced to 20 EUR if payment is made by direct debit. This charge does not apply to infants under two years old. No service charge is applied to certain special offers and to flights between Balearic islands.

The special offers section shows the gross fare including taxes, charges and fuel surcharge, but excluding the service charge.

If you have booked a saver fare, you can rebook your flight up to 30 minutes prior to the agreed departure time. A fee of 30 EUR will be charged for short-haul and medium haul flights », and a fee of 50 EUR for long-haul flights » per rebooking transaction and passenger. If the fare as originally booked is no longer available at the time of rebooking, then the difference between the original and the available fare is payable in addition to the rebooking fee. If the flight is rebooked to one with a lower fare, then the difference between that and the original fare will not be refunded. Tickets originally booked as a saver fare can also be rebooked as a flex fare. The ticket only remains valid if it is rebooked in good time, otherwise it expires. The ticket is not refundable.

Flexi fare flights may be rebooked until the date of departure, and only the difference between the original fare and the current, possibly higher fare applicable on the day will have to be paid. It is possible to rebook a flexi fare as a saver fare. If airberlin has received notice of cancellation by telephone or in writing before the passenger embarks on the journey, the ticket will be refunded in full, i.e. the full fare, including taxes and charges, but excluding the service charge. If a flight previously booked as a saver fare is cancelled, the price element of the original saver fare is deducted when the cost of the flight is refunded.

Yes, you can book Business Class seats on our long-haul routes. The excellent service you can enjoy in Business Class includes drinks to welcome you on board, luxury leather seats with a comfortable tilt facility, optimum conditions for working if you wish, an extensive selection of drinks and a multi-course menu in elegant surroundings. In addition our Business Class offers other benefits that include an increased free baggage allowance, exclusive check-in desks and more topbonus miles.

Further information about airberlin’s Business Class »

Our prices always relate to one leg of the journey, i.e. a single flight, since you are free to combine any flights to suit your itinerary – with just a few exceptions. Please also note the following section in this context.

Air Berlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:
domestic German flights, domestic European flights, including the Russian Federation western Urals and Caucasus region, or flights between Europe and: North Africa / Turkey / Canary Islands / Azores & Madeira / Israel / Iraq / Iran / Syria / Lebanon / Jordania.

Long-haul flights comprise flights to the following destinations:
Flights between Europe and the Russian Federation eastern Urals / Central Asia / South East Asia / Far East / Pacific / North, Central or South America / Caribbean / Central Africa / southern Africa / Gulf states, except for Iraq and Iran.

Any flights can be combined as required. There is no minimum stay and no surcharges apply if your trip is for a period in excess of four weeks. Please note: The maximum stay when flying to Egypt (except Cairo) is 30 days.

Any flights can be combined – both within Germany and abroad (e.g.: Flight: Berlin - Palma - Ibiza - Cologne/Bonn). Domestic and international flights are processed separately. This is because the taxes have to be recorded separately as well. One-way flights may be booked from Germany or from another country to Germany. Exceptions: Egypt (except Cairo), Tunisia and Cyprus. We are only able to offer return flights to these countries from Germany.

In the case of flight-only passengers, i.e. those who have not booked a package holiday, AB-TIX applies to the entire route network. This means flying without a paper ticket, where passengers have instead received a transaction reference number. Your travel data is stored and transferred electronically to the check-in desk at the airport. When making a booking you will receive a transaction number that you will need to quote at the check-in desk, where you will also need to show a passport or ID card as well as your topbonus Card (if you have one). You will then be given your boarding pass.

You can book your flights online at airberlin.com, at a travel agent’s or by telephoning our
Service Centre »

A service charge of 15 EUR per person and booking applies to all online bookings. This charge is reduced to 10 EUR if payment is made by direct debit. For flights booked at an airport desk and flights rebooked by telephoning our Service Centre a service charge of 25 EUR per person and booking applies, which is reduced to 20 EUR if payment is made by direct debit. This charge does not apply to infants under two years old. No service charge is applied to certain special offers and to flights between Balearic islands.

The service charge per person is shown after the flight selection stage in the airberlin booking process and is also itemised on the invoice. No additional service charge is incurred for rebookings. This charge is not refundable if the flight booking is cancelled.

You can book online up to two hours before the plane’s scheduled departure. Flights may be booked even later than this by telephoning our Service Centre », at an airport desk or via a travel agency.

airberlin offers a range of e-services for an easy and convenient check-in. Our Check-in & e-services » service page provides all the information you need about the various check-in options for your airberlin flight, including online check-in, quick check-in, MMS check-in and SMS seat reservation.

Seats can be reserved via our Service Centre » and travel agencies until 48 hours before the departure of the flight.

The cost of reserving a seat on a short-haul or medium-haul flight » is 10 EUR per person and 15 EUR per person for a long-haul flight ». Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.

You can also reserve a seat with more legroom. The cost of reserving these "XL seats" is 20 EUR per person on short-haul and medium-haul flights, and 60 EUR on long-haul flights. For holders of a topbonus Card Silver and topbonus Service Card the reservation costs 10 EUR for a short-haul and medium-haul flight, and 45 EUR for a long-haul flight. For holders of a topbonus Card Gold and one adult travelling companion the reservation is free of charge. XL seats can only be reserved via our Service Centre. Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.

On account of official safety regulations these XL seats cannot be reserved for the following passenger categories:

• Infants and children under the age of 12
• Anyone travelling with children under 12, infants, or pets in the cabin;
• Expectant mothers;
• Physically and/or mentally disabled persons;
• Persons with limited mobility for reasons of body size, illness or age.

Flights can be rebooked and/or the passenger name changed while the ticket is valid (365 days). This can be done by calling our Service Centre ». A flight may be rebooked up to 30 minutes prior to the agreed departure time. You can rebook the flight online until 48 hours before the original departure. No refunds will be issued for unused flights.

Saver fare: If you have booked a saver fare, you can rebook your flight up to 30 minutes prior to the agreed departure time. A fee of 30 EUR will be charged for short-haul and medium haul flights », and a fee of 50 EUR for long-haul flights » per rebooking transaction and passenger. If the fare as originally booked is no longer available at the time of rebooking, then the difference between the original and the available fare is payable in addition to the rebooking fee. If the flight is rebooked to one with a lower fare, then the difference between that and the original fare will not be refunded. Tickets originally booked as a saver fare can also be rebooked as a flex fare.

Flexi fare: If a flight is rebooked, only the difference between the original fare and the current, possibly higher fare applicable on the day will have to be paid; it is also possible to rebook a flexi fare flight as a saver flight.

An international flight cannot be rebooked as a domestic flight. The same applies to rebooking a domestic flight as an international flight or as a domestic flight within another country.

The passenger name may be changed up until the departure of the first leg of the flight. If the name on the ticket is changed when a flight was booked as a saver fare, then the higher fare is payable, as is also the case when a flight is rebooked. An additional fee of 30 EUR per person is also charged for a short-haul or medium-haul flight, and 50 EUR per person for a long-haul flight. If a flight was booked as a flex fare, the name on the ticket can be changed free of charge by calling our Service Centre.

Rebooking fees, i.e. fees for change of flight and/or passenger name, may only be paid by approved credit cards or by direct debit. Rebooking fees are not charged for infants (children under 2 years old). Discounts do not apply to rebooking fees.

Rebooking from the destination: To change the date of your return flight, simply call our Service Centre up to 30 minutes prior to the agreed departure time. For flights booked as saver fares, airberlin charges a fee of 30 EUR for a short-haul or medium-haul flight and 50 EUR for a long-haul flight per person for rebooking, plus the difference between the original fare and the current, possibly higher fare applicable on that day. Rebooking of the flight at the destination airport is only possible subject to local approval.

Saver fare: If a passenger cancels or fails to travel on a short-haul or medium-haul flight » booked as a saver fare, the airline’s claim for payment continues to apply.
If the passenger cancels or fails to take a booked long-haul flight », the Airline is entitled to charge the following amounts:
- Up to 21 days before departure: 20 % of the fare
- Up to 14 days before departure: 30 % of the fare
- Up to 7 days before departure: 40 % of the fare
- Up to 1 day before departure: 50 % of the fare
- On day of departure: 100 % of the fare (net)
Furthermore, a handling fee of 25 EUR per passenger and booking applies.

Flexi fare: Cancellation is possible until the date of departure. airberlin must have received notice of cancellation by telephone or in writing before commencement of travel. The price of the ticket is refunded in full, i.e. the full fare plus taxes and charges. If a flight previously booked as a saver fare is cancelled, the price element of the original saver fare is deducted when the cost of the flight is refunded. Please note that the service charge is not refundable.

If a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations) is cancelled, the passenger must inform the airline of this by telephone or in writing, quoting the booking reference number, before embarking on the journey:
- By e-mail to serviceteam@airberlin.com,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at Air Berlin.
Go to the telephone numbers of our Service Centre » in Germany and abroad.

We recommend taking out travel insurance offered by our partner ETI International Travel Protection. ETI’s products will provide cover for the major risks prior to your trip, e.g. illness, accident or job loss, as well as during the trip. You can book this special travel insurance when booking your flight online at airberlin.com or by calling our Service Centre.
More information about the individual ETI products »
More information about health requirements on starting your journey »

By credit card: AirPlus Karte, American Express, Diners, MasterCard and Visa (we do not accept Visa Electron). The AirPlus Card may only be used for online payments.

You can also pay by direct debit - without any additional charge - if you have a German, Austrian or Dutch bank account, provided that you are making the booking at least one week before the flight.

Our co-operation agreement with Deutsche Bahn takes any stress out of getting to the airport – starting from just 25 EUR (Price applies to a single 2nd class fare).

The Rail&Fly ticket is valid for travel within Germany using any local or long-distance passenger train operated by Deutsche Bahn AG if the departure station and the departure airport are in different public transport regions. The Rail&Fly ticket is valid on the date of the flight, as well as 1 day before departure and 1 day after arrival. Stopovers on the journey to and from the airport are permitted. Children below 12 accompanied by their parents or grandparents even travel free of charge.

Rail&Fly tickets can be booked online at airberlin.com when you are booking your flight. The offer is only valid in conjunction with an international flight from/to Germany. This offer does not apply to flights to/from Amsterdam, Basel, Paris, Salzburg, Vienna and Zurich.

More information about airberlin’s Rail&Fly »

airberlin flight vouchers can only be redeemed via the airberlin Service Centre » and you will need to quote the voucher number and code.

airberlin flight vouchers are valid for three years from the date of purchase. The amount shown on the voucher cannot be used for flight bookings until the airline has received the payment for the voucher. Please note that for an airberlin flight voucher to be credited, the currency shown on the voucher must match the currency selected when booking the flight.

Create your airberlin flight voucher here »
Select the amount you wish to spend and your preferred motif and add a short personal message. Your airberlin flight voucher can be sent by e-mail or printed out for presentation as a gift.

Your travel data is stored and transferred electronically to the check-in desk at the airport if you are using an AB-TIX e-ticket. When making a booking you will receive a transaction number that you will need to quote at the check-in desk, where you will also need to show your passport or ID card as well as your topbonus Card (if you have one). You will then be given a boarding pass.

If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.

No, our tickets are not transferable. They are always issued to a specific person, and that person is required to identify himself or herself at the check-in desk by presenting a passport or identity card along with the booking reference number.

However, the passenger name may be changed up until the departure of the first leg of the flight. Further information about changing the passenger name »

If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.
Therefore please note the exact check-in deadlines » for individual departure airports.

Yes, airberlin offers child reductions on fares for children under 12 years old.
Detailed information about child discounts »

Yes! A group booking is one where at least 10 persons (not counting infants) have the same outward flight and/or the same return flight to/from a destination.

There is a 3 per cent discount for groups of 10 or more paying passengers and a 5 per cent discount for groups of 15 or more paying passengers. The discount is based on their individual group flight price, which is independent of the system price. A free seat is allocated for every 21st person booked, based on the average fare for all passengers. Group discounts do not apply to options/bookings via CRS, online bookings and bookings via the service team.

Contact us for an individual quote:
Group booking enquiry (min. groups of 10) »

Tel.: +49 (0)30-3434 2630
Fax: +49 (0)30-3434 2888
E-mail: groups1@airberlin.com

Phone Number for customers calling from within the US and CA: (866) 266-5588

The frequent flyer scheme operated by airberlin and NIKI is called topbonus. This programme allows you to earn status miles and award miles on flights operated by airberlin, NIKI and topbonus partner airlines. Please go to airberlin.com/partner for the current list of all partner airlines and their terms and conditions for collecting and redeeming miles. You can also collect award miles from numerous topbonus premium and hotel partners and when you use your airberlin VISA card for any purchases, and then redeem those award miles for free flights worldwide. Status miles determine your frequent flyer status and consequently the exclusive benefits you can enjoy with the topbonus programme.

You can redeem the award miles you have earned for worldwide free flights. topbonus members receive a one-way award flight (plus taxes, charges and fuel surcharge) from just 7,500 award miles. With airberlin’s bargain tickets you can make sure of award flights that are even better value. Ten routes are on special offer once a month from just 3,000 miles.

The status miles that you collect by flying will qualify you for a higher topbonus status. As soon as you have collected 20,000 status miles or flown 24 times with airberlin and NIKI within a period of 12 months you will receive the topbonus Silver Card. This means that you can enjoy exclusive benefits, such as priority check-in, free seat reservation, additional free baggage allowance – to mention just a few. At 40,000 status miles you will received the topbonus Card Gold, which offers even more extensive benefits and services.
More about topbonus »

The Spanish government provides residents with a discount of up to 50 % of the net fare (without taxes and charges) on selected Spanish domestic flights. Residents are deemed to be all nationals of EU member states and Switzerland that have a valid residential address in the Balearic Islands, Canary Islands or the exclaves of Ceuta and Melilla. This address must be the current address and it must be shown on the ID document (DNI) or the "Certificado de Extranjería / Tarjeta de Residencia" (ID document for foreign residents). If the document has not yet been updated, e.g. after moving house, a certificate issued by the town hall of the new place of residence and no more than 6 months old must be presented. A driver’s licence and passport are not deemed to be valid documents for the purpose of the residents’ discount.

If you are making an online booking via airberlin.com, you will be asked during the booking process whether you are entitled to a residents’ discount. The discounted fare will be shown after you have entered the ID document type and number. When booking your flight by telephoning our Service Centre » please provide details of your resident status. The discount can only be granted up to the time of the departure of your flight.

Yes, Air Berlin’s business points bonus programme has been developed especially for small to medium-sized businesses. The programme is free of charge and profile management is very simple. For each business flight of a permanently employed staff member, the company is credited with business points that can be redeemed for bonus flights.

Business points may be collected on all applicable business travel destinations of Air Berlin and NIKI within Europe and, at certain times, on medium-haul and long-haul flights. In addition to the business points, employees may continue to participate in the topbonus frequent flyer programme and collect additional miles for free flights and exclusive status benefits.
More about business points »

Expectant mothers are carried up to 4 weeks before the expected delivery date. The return flight also has to be completed before this date. As proof that the 36th week of pregnancy has not been exceeded, the presentation of pregnancy records or a medical certificate may be required.

The service for families » page in our service section provides all the information you need on the subject of child discounts, seat reservation and free baggage allowance for children, as well as our onboard service for our younger passengers. You will also find details about which child seats can be used on board airberlin aircraft.

Please note that a child under the age of 2 may only travel when accompanied by a parent / legal guardian or an adult (18 years or older). Children under the age of 5 may be accompanied by an older brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones. Children between the ages of 5 and 11 are not considered unaccompanied minors (UMNR) if they are accompanied by a person at least 16 years old. Please note that for unaccompanied minors a written declaration of consent may be required from the parents / legal guardians. Our Service Centre » will be pleased to give you information about all the terms and conditions.

Children aged five years or more may travel unaccompanied on airberlin. Our flight attendants will take special care of our young passengers. Airline tickets for unaccompanied children between the ages of 5 and 11 inclusive must be booked via the Service Centre. Carriage of unaccompanied minors is subject to a processing charge of EUR 40 for short-haul and medium-haul flights » and EUR 80 EUR for long-haul flights » per route. At the same time a seat will be reserved for them. Such a seat reservation is subject to change, although similar seats will be allocated in the event of changes to the schedule.

Please note that children must be accompanied from/to the airport and that the persons accompanying children must remain at the airport until the aircraft has taken off or until the aircraft’s scheduled time of arrival at the airport, as applicable. Persons collecting children must be nominated on departure of the flight and must be able to provide identification when collecting children at the point of arrival. Please arrive at the check-in desk 2 hours before the scheduled departure of the flight so that all the formalities can be completed.

Your child will be checked in for the flight at the check-in desk, where the UMNR wallet that your child will be carrying during the flight is also prepared. This wallet contains your child’s ticket, the boarding pass for the flight, the child’s valid passport or ID document and the UMNR form.
Please enter the following on the form:
- Name and age of the child;
- Name, address and telephone number of the person accompanying the child to the airport;
- Name, address and telephone number of the person collecting the child at the destination airport.
You can prepare the UMNR form now. Simply enter the required details in the form available here » and then print out five copies.

airberlin and NIKI reserve the right to take any measures they deem fit to ensure that any child is safely looked after if the child is not collected as arranged. These measures may include returning the child to the departure airport. The airline must be reimbursed for the costs incurred as a result.

airberlin will accompany passengers with restricted mobility or severely disabled passengers at the departure airport and on arrival at their destination. We also provide wheelchairs where necessary to take passengers to and from the aircraft.

Disabled passengers with a type "B" pass or equivalent, denoting severe disability, can reserve seats for themselves and one person accompanying them. This reservation can be made via our Service Centre and is free of charge. The accompanying person is only required to pay the airport charges on German domestic flights. Medical equipment and medication is carried free in the hold. Blind passengers can take their guide dogs with them into the cabin. Please contact the Service Centre » at least 48 hours before the departure of your flight if you require our service.
Further information about Flying without barriers »

Special safety regulations » apply to the carriage of passengers with reduced mobility on airberlin flights.

airberlin also offers a PTA (patient transport ambulance) service on its routes. The airline can take passengers who have been taken ill on holiday back to their home country. The PTA service uses modern stretchers that can be installed in Boeing and Airbus aircraft. The PTA contract is issued by the patient’s insurance company.

Please contact your international travel health insurance company or your medical insurance company.

The entry regulations of some countries require you to present a valid passport, visa and/or special forms. Health regulations also vary. You can find information about special entry formalities » for our destinations in Germany, China, Dominican Republic, Cuba, Russia, Thailand and USA here.

We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: www.timaticweb.com »

Information for parents: If you are travelling with children, it is quite normal for checks to be carried out to ensure that children are travelling with their parent(s) or legal guardian(s, 1), or with their permission. That is why parents whose children do not have the same surname should carry additional documents as evidence that these are their own children. If in doubt please contact the ministry of foreign affairs in your destination country to check if there are any specific local regulations.

Various details relating to your stay in the USA will be recorded even before you embark on your trip to, from or via the USA. You will need to apply for an electronic travel permit (called an ESTA permit) online at least 72 minutes prior to your departure. Additional data will be recorded when you check in.
Further information about entering the USA »

You should take your physical condition and fitness for air travel into account when planning your journey. If you have a pre-existing condition, suffer from general debility and/or require frequent medication, you should speak to your GP before travelling.

After a serious illness, injury and/or operation the periods you should wait before travelling by air, as a guideline, are as follows:

• Heart attack / Cardiac infarction: 8 weeks (12 weeks after a serious cardiac infarction)
• Stroke: 8 weeks
• Thoracic and abdominal operations: 6 weeks
• Cranial operations: 6 – 12 months
• Eye operations: 1 – 3 months
• Fractures: 24 hours for flights of less than 2 hours, 48 hours for flights longer than 2 hours
  The plaster cast must be split if the fracture is less than 7 days old. We also recommend a split plaster cast for older fractures.
• Pneumothorax (lung rupture): 6 – 8 weeks

If you have an infectious disease, such as infectious hepatitis, open TBC, chicken-pox, measles or German measles, you will not be able to travel until you have made a full recovery.

You will need to notify the Service Centre » at least 7 days prior to departure of any serious illnesses, recent operations and special medical requirements, as the medical service may need to make an assessment in individual cases. You should also notify the Service Centre at least 7 days prior to departure if you require a personal oxygen supply on board.

Vaccinations: When travelling to some countries you will need to be vaccinated or inoculated against specific diseases. Before booking your trip, please contact a doctor qualified in travel medicine, the travel medicine information system of the Air Berlin Group’s medical service at www.bad-gmbh.de » or the health authorities of your destination or transit country.

Information about transporting medication: If you have medication that you constantly require, you should carry this in your cabin baggage; other medication should be carried in your checked baggage. If you are diabetic, please remember to carry sufficient amounts of insulin for the entire flight in your cabin baggage so that you always have it to hand. You should also carry a medical note from your GP confirming that you require this medication.

For further information please go to Patient transport ambulance » or to Flying in pregnancy » and Passengers with special needs » on board airberlin flights.

To ensure a smooth check-in procedure and punctual departure of your flight, please make sure that you are at the check-in desk in good time so that you are checked in and have received your boarding pass before the check-in deadline. Click here for details of the exact check-in deadlines » at individual departure airports.

We are unable to check in passengers arriving at the check-in desk after the check-in deadline. These passengers lose their entitlement to be carried on the flight and do not have any right of reimbursement, issue of a credit note or free rebooking.

Please also note that, depending on the airport, the time you spend waiting at the check-in desk and at the security controls is likely to vary. You should also consider that you might have to travel considerable distances within the airport. Passengers have to go through the security check at Hurghadad airport before checking in; since this is likely to take some time, we recommend allowing an extra hour.

You will find the current departure times » of our flights at airberlin.com » Flight Information » Departures ».
You will find the current arrival times » of our flights at airberlin.com » Flight Information » Arrivals ».

You can also create your own personal flight timetable » with the latest flight schedules and save it as a PDF file.

We advise passengers to confirm the departure time of their flight by telephoning our Service Centre » between 24 and 48 hours prior to their outbound or inbound flight. When booking your flight, you should also provide us with a telephone number where we can reach you at your destination.

Fear of flying is certainly a common problem. Even though all the statistics confirm the safety of flying, up to 60 per cent of passengers find flying to be a stressful situation. These include people who have never flown before, as well as occasional and even frequent flyers. If this feeling of unease develops into a fear of flying, it can have quite an effect on people’s personal lives, and often place severe restrictions on them professionally too.

Here are a few helpful suggestions on how to prevent or manage a fear of flying:

• Find out some general information about flying and the aircraft, the background to the different operations of the flight, the technology and safety to build up your confidence in the pilot and the plane.
• Try to make the start of your journey and your flight as stress-free as possible. Use the late-night check-in on the previous day or online check-in service and leave plenty of time to get to the airport.
• Once you have checked in, stroll through the airport to distract yourself by being active.
• Have a light meal before the flight and definitely avoid eating anything too heavy. You should drink plenty of fluids when you are on board, but avoid alcohol and coffee.
• Read an entertaining book, listen to a relaxing CD or enjoy the distraction of the in-flight entertainment.
• Practise relaxation techniques such as progressive muscle relaxation or autogenic training.
• Avoid taking medication to counter your fear of flying, as using them can worsen the symptom of fear.

On our baggage service page » you will find comprehensive information about free baggage allowance, cabin baggage, excess baggage, sports and special items of baggage. The page also contains information about the articles that are not allowed to be carried in baggage.

The EU regulation on hand baggage will apply to all flights departing from airports in the European Union and from Great Britain and Switzerland, irrespective of their destination (in other words also to all flights within Germany and within Europe).

1. What does the regulation say?
Passengers may only carry liquids or comparable items of a similar consistency in small quantities and in small single containers in their hand baggage. In this respect, it must be ensured that the liquids are in single containers with a capacity not greater than 100 ml or a comparable unit of measure (as per the maximum filling amount printed on the container – a half-full 200 ml container is not permitted). All of these single containers must be packed in one transparent, re-sealable plastic bag with a capacity not greater than 1 litre. Only one plastic bag per person is allowed. The relevant plastic bag must be transparent and have an integrated fastener (e.g. zip, Velcro, tie or string fastener). The simplest and most inexpensive option is to use freezer bags with zip-fasteners, which are offered in the majority of supermarkets.

2. What do "liquids" include?
Gels, pastes, lotions, combinations of liquids and solid matter such as toothpaste, hair gels, beverages, soups, syrup, perfume and other items of a similar consistency, and the contents of pressurised containers such as aerosols, shaving foam, hairspray.

3. Are there any exceptions for medicines or baby food?
Yes: Liquids that are used during the flight and are used either for medical or special dietary purposes, including baby food, milk or juices for fellow baby or infant passengers are permitted. The passengers must present these at the check point and they must also be separated from the remaining hand baggage and their necessity authenticated if required (e.g. by means of prescriptions, describing the necessity, plausibility etc.).

4. What regulations apply to purchases in duty free shops and on board the plane?
Duty free goods, which have been purchased on the day of the flight in a shop following the checking of boarding cards at an EU airport or on board a plane of an EU airline, may be taken by the passenger through the security check, if they are in a transparent bag sealed by the sales outlet. The bag must contain a proof of purchase that can be read from outside the bag, on which the date and place of sale are recorded.

5. What needs to be observed in the case of connecting flights?
If the flight in question is a connecting flight, where the first flight and the connecting flight take place from an airport within the EU, liquids that satisfy the conditions of point 4 may be taken on board the connecting flight. This does not apply to flights from non-European Union countries, which are not subject to the EU regulations.

6. Are longer waiting periods to be expected at the airport because of the EU regulation?
As the EU regulation requires a complex and thorough checking of the hand baggage, it can be assumed that the present waiting periods at the security check will lengthen. We recommend that you arrive at the check-in desk in good time before the planned departure.

7. Are there any further security regulations that must be observed at the airport?
Passengers will be required to remove their coats, jackets or blazers during the security check at the airport and take large electronic devices such as laptops out of the pockets. Please note that the hand baggage in airberlin aircrafts is restricted to a maximum size of 55 x 40 x 20 cm. Exeptions, such as for musical instrument, will continue to be valid.

The existing regulations on prohibited items » in the hand baggage and in the checked-in luggage remain valid.

airberlin has no influence on these statutory requirements and requests passengers to take these into account when planning the trip and to reduce the hand baggage to essential items.

airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.
Further information about the carriage of pets »

Please contact the Lost & Found desk at the airport if one or more items of baggage cannot be found or are damaged on arrived.
Further information about what to do about lost or damaged baggage can be found on the Baggage service page »

Click here for the telephone numbers of our Service Centre » in UK and abroad.

We will keep you informed of any special offers and corporate news with our regular, free Newsletter that we send out by e-mail. The Newsletter also includes attractive competitions and offers from our co-operation partners.
Go to the free airberlin Newsletter subscription »

If you experience technical problems, please tell us by completing our contact form »

The Corporate Profile » page provides information about Air Berlin as a company, about our partner airlines, as well as the social and environmental commitment. You will also find an interactive journey through time with the highlights in Air Berlin's history.

Did you make your booking using the topbonus & Comfort Log-in at airberlin.com? If so, you will find a list of the flights you have booked under My bookings». For information about topbonus & Comfort Log-in and the benefits of our topbonus frequent flyer scheme please go to airberlin.com/topbonus »

Did you make an online booking and do you now want to add additional services, such as a gourmet meal, reserve a seat or register sports baggage or the carriage of pets? Please go to Book additional services »

We will send your boarding pass in the form of a barcode directly to your mobile using the MMS facility. This barcode will allow you to go directly to the departure gate, where the code will be scanned from the display on your mobile.*

The new, paperless check-in facility by mobile. No more waiting at the check-in desk. The airberlin MMS Check-in is an easy and quick way to manage your entire check-in procedure by mobile. All you need is an MMS-capable mobile. As soon as your flight is available for online check-in (for advance bookings this will be approx. 30 hours before the scheduled departure, for last-minute bookings this will be approx. 3 hours before departure) we will automatically send you an SMS asking you whether you would like to check in by mobile phone. This invitation will be sent to you for each leg of your journey. You can pre-check in by replying to the text message with the relevant flight number. We will take your individual preferences – window, aisle seat or sitting together – into account, subject to availability. You will need to text us with the reply at least one hour before the scheduled departure time. We will send your boarding pass in the form of a barcode directly to your mobile using the MMS facility. In addition to the barcode, the MMS also contains important passenger information in text form, such as passenger name, flight number etc. Please show this MMS along with your passport or ID document to security control when requested to do so. This barcode will then allow you to go directly to the departure gate, where the code will be scanned from the display on your mobile. You can still check in your baggage at the check-in desk.

During the booking process (booking step 4 / Entering invoice data) the services available for the relevant flight will be shown in the "e-Services" column.

* Please make sure that your mobile phone is MMS-capable. Given the wide range of terminals, we regret that we cannot guarantee that the MMS Check-in facility will work in any individual case. The MMS Check-in service is available in Germany and Austria for the german and austrian mobile phone network. Please note that you will be charged for the reply SMS and for recieving an MMS in foreign countries by your mobile phone provider.
Each mobile number can be accepted only once. Please use a different mobile number for each customer regarding this e-Service.

This service allows you to reserve your seat when out and about – simply by sending us a text message. As soon as your flight is available for seat reservation (for advance bookings this will be approx. 30 hours before the scheduled departure, for last-minute bookings this will be approx. 3 hours before departure) we will automatically send you an SMS asking you whether you would like to reserve a seat in advance. This invitation will be sent to you for each leg of your journey. This invitation will be sent to you for each leg of your journey. You can reserve a seat by replying to the text message with the relevant flight number. We will take your individual preferences – window, aisle seat or sitting together – into account, subject to availability. You will need to text us with the reply at least one hour before the scheduled departure time. When you arrive at the airport you can obtain your boarding pass as usual from the airberlin check-in desk or from a Quick Check-in machine.*

During the booking process (booking step 4 / Entering invoice data) the services available for the relevant flight will be shown in the "e-Services" column.

* Each mobile number can be accepted only once. Please use a different mobile number for each customer regarding this e-Service. Please note that you will be charged for the reply SMS by your mobile phone provider.

We offer an evening check-in on some flights. For detailed information about the individual airports and services please refer to the airberlin Airport Guide »

Yes! Despite the low prices, airberlin offers its passengers on all flights a free onboard service, such as newspapers, magazines, food and drink, in-flight television and radio, as well as an onboard shop.
More information about airberlin’s Service on board »

Yes, when you book your flight online at airberlin.com or by calling our Service Centre » you can also book travel insurance offered by our partner ETI International Travel Protection. ETI’s travel cancellation insurance provides cover for the major risks prior to your trip. These include not only illness and accident, but also job loss.

In addition to travel cancellation insurance, ETI also offers suitable travel insurance packages that include options such as baggage insurance and travel health insurance. ETI’s products are available from just EUR 9 per person. Compare ETI insurance policies »

Yes, if you have any queries relating to media and PR please contact:

Press Office
Tel.: +49 (0)30-3434 1500
Fax: +49 (0)30-3434 1509
E-mail: ab-presse@airberlin.com

If you have any queries about press bookings please contact:

Journalistenbuchungsstelle/Press Bookings
Tel.: +49 (0)30-3434 1525
Fax: +49 (0)30-3434 1529
E-mail: journalistenbuchungen@airberlin.com

airberlin offers corporate customers individual, flexible fares that are tailored exactly to their requirements. Please contact:

Air Berlin PLC & Co. Luftverkehrs KG
Corporate Service
Tel.: +49 (0)30-3434 2150
E-Mail: ab-corporate@airberlin.com

On our Jobs » page you can find out about the current job vacancies at Air Berlin. If you are interested in training as a commercial pilot, check out the relevant information on our Flightschool » page.

Please send your application for a training place to the following address:
Air Berlin PLC & Co. Luftverkehrs KG
Personalabteilung (Personnel Department)
Saatwinkler Damm 42-43
D-13627 Berlin
E-mail: job@airberlin.com

You can select a number of routes and travel months to create your personal flight timetable » and save this as a PDF file. You can check up-to-date information about flight times and connections in the booking system.

Our free Newsletter will also keep you up to date with the latest information about routes and new timetables coming into effect. Go to the free airberlin Newsletter subscription »

Our Travel Service » page includes a free travel guide with plenty of useful information, tips and detailed maps. You can download and print out the travel guide as a PDF document.

The Airport Guides » provide information about airberlin’s major departure and destination airports. Here you will find details about check-in desks, how to get to the airport, about car parks and service facilities in the terminals, as well as links that provide further information.