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For all fares, when you make a reservation with us, we will hold your reservation at the quoted fare without payment for 24 hours so long as you make the reservation at least 168 hours prior to the flight´s departure. If you have any questions regarding these policies, please speak to a Customer Service Representative.
JustFly fare / FlyDeal fare/ FlyClassic fare: If a passenger cancels or fails to travel on a booked flight, the airline is still entitled to payment, less any expenses saved; this does not apply if the circumstances leading to the cancellation or failure to travel are the airline’s responsibility or are due to extraordinary circumstances.
FlyFlex / FlyFlex fare: In the case of cancellation your tickets are refunded in full, i.e. the full fare plus taxes and charges. If a flight previously booked as a FlyClassic fare is cancelled, the price element of the of the original FlyClassic fare is deducted when the cost of the flight is refunded. Please note that the service charge is not refundable.
If a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations) is cancelled, the passenger must inform the airline of this by telephone or in writing, quoting the booking reference number, before embarking on the journey:
- By e-mail to firstname.lastname@example.org,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad.
We recommend taking out travel insurance offered by our partner ETI International Travel Protection. ETI’s products will provide cover for the major risks prior to your trip, e.g. illness, accident or job loss, as well as during the trip. You can book this special travel insurance when booking your flight online at airberlin.com or by calling our Service Centre. More information about the individual ETI products »
More information about health requirements on starting your journey »
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