If you book online, you can print out your booking confirmation immediately. You will also be sent confirmation by e-mail if you have entered your e-mail address. When booking online you can also choose to have the transaction reference number and the key flight data sent to your mobile by SMS.
With ticketless flying (e-ticket), your travel data is stored electronically and sent to the check-in desk at the airport.
By credit card: AirPlus card, American Express, Diners, MasterCard and Visa (Visa Electron is not accepted). The AirPlus card is only accepted for online payments.
By PayPal (not possible in all currencies, not in combination with prepaid-rental cars, not in combination with the 72-hour fare guarantee)
If customers have a German, Austrian, or Dutch bank account, it is also possible to pay via direct debit, provided the trip is not started at least 7 days after the booking.
You can book your flights via airberlin.com, on our mobile site m.airberlin.com, by app, at a travel agent's, or by calling our Service Center »
If you do not appear at the check-in desk in time, you will forfeit your entitlement for transport, but you are still required to pay for the flight. Unfortunately we are unable to change or cancel your booking free of charge in such a case. You can only take a different flight if you make another booking and payment.
Exception: if your flight is booked in the FlyFlex fare category, it can still be rescheduled or cancelled free of charge, even if you have missed your check-in deadline.
Therefore please note the exact check-in deadlines » for individual departure airports.
Seats can be reserved via the Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.
Conditions depending on the fare category booked
JustFly fare: It is not possible to make a seat reservation in this fare category
FlyClassic and FlyDeal: You can find information about our current charges here »
Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.
As a topbonus Silver Card or Service Card holder, you can reserve XL seats with a €10 discount on short and medium-haul flights or a €15 discount on long-haul flights. topbonus Gold/Platinum Card holders plus one adult companion can reserve seats free of charge.
FlyFlex: Seat reservation is free of charge in this fare category. A fee is always charged for reserving an XL seat. For charges, please consult the table »
Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
Seats located next to emergency exits are subject to specific safety regulations under Community law. Please not that you may not belong to any of the following groups of persons:
- expectant mothers
- Infants and children (under 12 years),
- mobility-impaired persons,
- persons who have pets with them in the cabin.
We are always pleased to provide information about special offers, e.g. where additional tickets, for a short period only, are available online at absolute bargain prices.
Go to the free airberlin Newsletter subscription »
All flights in the FlyClassic, FlyDeal and FlyFlex fare categories can be combined with one another in Economy and Business Class. There is no minimum stay. Please note the entry and residence regulations for your destination. You will find further details here ».
Applicable to the JustFly fare category: combining an outward or return flight in the JustFly fare category with a second flight in one of the other fare categories on the same booking is not permitted.
There are no handling fees for online bookings made via airberlin.com and on bookings made via app or via the mobile site m.airberlin.com. Customers who have a German, Austrian or Dutch bank account can pay by direct debit. A payment charge of €9.50 per person is levied on credit card payments and payments made through PayPal. If payment is made through the airberlin Service Center or at the ticket desk, a service charge of €20 per person is levied. These regulations do not apply to individuals who require assistance because of mental or physical disabilities or to unaccompanied children.
topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).
Short-haul and medium-haul flights comprise flights to the following destinations:
All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.
Long-haul flights comprise flights to the following destinations:
Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Israel, Syria, Lebanon) / the Gulf States / Iraq / Iran.
0871 5000 737 (0,10 GBP/min)*
*charges for calls from mobile phones may vary