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Your search produced the  following questions and answers:

I have missed the flight – what do I do now?

You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.

It is possible to rebook or cancel free of charge if you made your booking in the FlyFlex or FlyFlex fares, even if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.

Your duties
When do I have to be at the airport at the latest?

So that your check-in runs smoothly and your flight takes off on time, we ask that you are at the check-in counter punctually with your boarding pass and have checked in by the check-in deadline at the very latest. You can find the exact check-in deadlines » for individual airports here. Passengers arriving at the check-in desk after the check-in deadline of their flight can no longer check in, will lose their entitlement to fly, and cannot claim a reimbursement, a credit note or change in booking without charge.

If you have already checked in but would still like to hand in luggage then the baggage drop-off or the check-in counter are available to you until the check-in deadline. Please show your boarding pass upon arrival at the counter.

Please note that waiting times at the check-in counter and the security checkpoints may differ ddepending on the airport. Please allow enough time for the possibility of having to cover longer distances within the airport. At Hurghada airport the security checkpoint is located before the check-in. As a longer waiting time is to be expected, please allow for an extra hour for this.

Please make your way  to your gate in time for the boarding time shown on your boarding pass. Please pay attention to the departures board at the airport as the gate can change at short notice.

What needs to be considered with regard to the carriage of pets?

airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.

The carriage of animals is not permitted to and from the following countries:

  • Great Britain
  • Iceland
  • Jamaica
  • United Arab Emirates
  • Jordan
  • Saudi Arabia
  • Bahrain
  • Kuwait
  • Oman
  • Sri Lanka
  • Kenya

Please note that when travelling with animals to be carried in the hold, different check-in closure times apply. These can be found in the "check-in times" overview »

Further information about the carriage of pets »

Check-in and Web Check-in
Does airberlin offer an online check-in facility and other e-services?
airberlin offers you a variety of convenient e-services to make your check-in easier. Go to our service page Check-in & e-Services » to read precisely how to check in for your airberlin flight, for instance using web check-in or mobile check-in.
Can I check in the evening before?

We offer an evening check-in » on some flights. For detailed information about the individual airports and services please refer to the airberlin Airport Guide »


Note:The Evening Check-in is only available on flights operated by airberlin, NIKI or Belair. Customers flying with codeshare partners are asked to contact the operating airline for information.

Who cannot use the web check-in?
  • Flight guests whose first flight in the booked connection to their destination is not operated by the airberlin group
  • Flight guests in a group booking with more than 11 persons cannot use the booking number to check in (they must use the personal ticket number)
  • Children travelling alone
Where is it not possible to use the Web Check-in service?

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.

There is no Web Check-in available for the following airports:

Austria                                             Klagenfurt (KLU)
Barbados             Bridgetown (BGI)
Brazil                   Manaus (MAO)
Bulgaria       Burgas (BOJ)
Bulgaria            Varna (VAR)
CroatiaDubrovnik (DBV)
CroatiaSplit (SPU)
Cuba            Varadero (VRA)
CyprusLarnaca (LCA)
Cyprus                      Paphos (PFO)
Denmark          Billund (BLL)
Dominican Republic               La Romana (LRM)
Dominican RepublicPuerto Plata (POP)
Dominican Republic               Puerto Plata (POP)
Dominikanische Republik                         Punta Cana (PUJ)
Egypt                      Luxor (LXR)
FranceCalvi (CLY)
FranceLourdes Tarbes (LDE)
Ireland Dublin (DUB)
IrelandCork (ORK)
ItalyGenoa (GOA)
ItalyRimini (RMI)
Italy Lamezia Therme (SUF)
ItalyTRN (Turin)
ItalyVerona (VRN)
JamaicaMontego Bay (MBJ)
ItalienRimini (RMI)
ItalienTurin (TRN)
ItalienVerona (VRN)
JamaicaMontego Bay (MBJ)
KosovoPristina (PRN)
LebanonBeirut (BEY)
MoroccoAgadir (AGA)
MoroccoMarrakech (RAK)
MontenegroTivat (TIV)
MacedoniaSkopje (SKP)
NetherlandsAmsterdam (AMS)
RomaniaConstanta (CND)
SwitzerlandGeneva (GVA)
TunesienEnfidha (NBE)
United Arab EmiratesDubai al Maktoum Intl. (DWC)
United KingdomExeter (EXT)
United KingdomGlasgow (GLA)
What types of boarding pass are available using the Web Check-in service?

In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:

Boarding card in PDF format for downloading

You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

Boarding card in PDF format by email (print@home)

You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.

Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

SMS with link to mobile boarding card

You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding card by email

You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out. The email contains a link. Follow the link to save your boarding pass in your passbook. 

Mobile boarding pass via MMS for topbonus status customers

You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.

Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.

As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.

Collect your boarding card at the airport

You will be given your boarding card at the airport up to the check-in closure time » at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.

How does boarding work at the airport?

Boarding is carried out by groups, which are called to the boarding gate one by one by airline staff. You can find your group on your boarding pass.

When boarding, swipe your (mobile) boarding pass against the scanner. Please note that you will need to show your valid personal identity document when boarding. Please have this ready together with your boarding pass.

Is it possible to reprint your Web Check-in boarding pass?

After successfully retrieving your booking via Web Check-in you can download a new version of your boarding pass or we can dispatch it to you. Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk or print it out again at the quick check-in machines up to 45 minutes before your planned departure.

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