Web Check-in
You have conferences and meetings, you’re pushed for time - and then there are queues to check in as well? Not when you fly with airberlin and NIKI.
Our passengers can opt not only to book online, quickly and easily, they can also check in online too - from the comfort of their own office or home, up to 30 hours before departure. It takes just a few clicks to check in and print out the boarding pass. Once at the airport they can then take their hand baggage straight to the departure gate.
To board the aircraft they need only present their passport or ID document along with the boarding pass print-out. This allows business travellers in particular to save precious time.
If you want to check in additional luggage then show your boarding pass print-out at the check-in desk. Our staff will then check the baggage in for you. Please note the stated check-in deadlines for the respective airports.
Overview
When is it possible to use Web Check-in?
When is it not possible to use Web Check-in?
Routes where Web Check-in is available
When is it possible to use Web Check-in?
You can check-in online ...
- from 30 hours up until 2 hours before departure.
- for the following airberlin and NIKI routes. »
- for all e-ticket bookings (valid e-ticket), irrespective of whether the booking was made online, via a travel agent or the Service Centre. (Package tours are excluded from this service)
- for all individual or group bookings (up to 11 persons), provided that all those travelling together have given their consent.
- for both travellers with hand baggage, and those with additional luggage to check in.*
* (Please note that the stated normal check-in deadlines at the respective airport apply if you need to check in additional baggage.)
Top of page
Advantages of Web Check-in
- Time-saving: No waiting at the check-in desk
- Flexibility: You can check in anywhere, be it at home or in the office
- Independence: Check-in the day before, from 30 hours before departure
- Comfort: Choose your own seat via an interactive seat-map
When is it not possible to use Web Check-in?
It isn’t possible to use web check-in:
- if you have booked a package holiday.
- for any bookings that include special services at the airport
- for passengers checking in special baggage or equipment (bicycles, golf equipment, surfboards etc)
- for passengers travelling with animals
- for passengers with restricted mobility
- for unaccompanied minors
- for flights not shown in the following list »
- for group bookings with more than 11 people
How the web check-in works
- Enter your booking reference (aka invoice / transaction number) and your surname. Please make sure that you enter these exactly as they are shown on your booking confirmation
- Select the passengers you want to check in and confirm that you have their consent to do so.
- Additional baggage can be checked in at the check-in desks up until the stated deadline at the respective airport.
- To save you even more time, there are special baggage drop-off desks at the following airports: Berlin (Tegel), Cologne, Dusseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart, Palma, London, Vienna, and Zurich.
- You can select one seat per flight for each passenger that you are checking in.
- To finish you can print your boarding pass(es) as a PDF document, or forward it to an e-mail address so you print it out at a later stage.
- Please make sure that all boarding passes print out fully, each on a single sheet of paper (A4 paper-size)
- You will receive two copies of your boarding pass for each flight - one original and one customer copy. Please keep both print-outs with you at all times, as you will have to hand in the original at the departure gate. We ask you to retain the customer copy for reference.
- If you are unable to print out the boarding passes, you can collect them from the designated check-in desk at the airport upon presentation of your passport or ID document.
- Please make sure that you arrive at the departure gate by the boarding time shown on your boarding pass. Please also remember to allow plenty of time to clear through airport security. Since the departure gate is subject to change at short notice, please pay close attention to the information monitors and announcements provided at the airport. Any baggage that you cannot take with you as hand luggage must be checked in as hold baggage before the check-in deadline.
Routes where the Web Check-in is available
Please use the following list to check whether both your departure airport and your arrival airport have been enabled for Web Check-in. If this is not the case then please use the check-in desks at the airport.
Web Check-in is available from the following departure airports:
Web Check-in is available for flights to the following arrival airports:
FAQs about Web Check-in
Until when can I check-in online?
You can check in online until approx. 2 hours before departure.
Is Web Check-in available for passengers who have made a joint booking?
Yes, you can use Web Check-in when several people have made a joint booking, provided that you have the consent of all the passengers concerned. Seats for passengers in the same booking, who have already checked in or have seat reservations will be shown separately and cannot be changed.
How do I choose a seat when I check in online?
An interactive map will appear, showing you a suggested seat for each individual passenger. You can then select new seats for each individual. Seats already taken or prior seat reservations are highlighted in colour and cannot be changed. The map shows any additional details you might require, such as the location of entries and exits, toilets, emergency exits or wings.
How do I get my boarding pass?
Once you have successfully checked in online you will be able to print out the boarding pass(es) (in A4 format), download and save them to your computer or forward them to your e-mail address. This is particularly useful if you want to print out the documents at a later stage. You will receive two copies of your boarding pass for each flight - one original and one customer copy. Please keep both print-outs with you at all times, as you will have to hand in the original at the departure gate and retain the customer copy for reference.
Do I have to print out both pages of the boarding pass?
Yes, please print out both pages of the boarding pass and carry them with you. Please hand one page (original) to the ground staff at the departure gate. The other page (customer copy) is for you to take on board the aircraft as reference so that you know which seat has been reserved for you
Do I have to print out both pages of the boarding pass?
Yes, please print out both pages of the boarding pass and carry them with you. Please give one copy (original) to the ground staff at the departure gate. The other page (customer copy) is for you to take on board the aircraft as reference so that you know which seat has been reserved for you.
Are there any special technical requirements?
The technical requirements are the same as those that applied to your online booking. Please ensure that you print each boarding pass separately on A4 paper. In addition you will need a working black-and-white or colour printer.
When do I have to be at the departure gate?
Please make sure that you arrive at the departure gate by the boarding time shown on your boarding pass. Also please remember to allow plenty of time to clear through airport security. Since the departure gate is subject to change at short notice, please pay close attention to the information screens and announcements provided at the airport.
How can I find out the departure gate for my flight?
If the gate is already known by the time you check in online, it will be shown on the boarding pass. However, you should always pay close attention to any airport information about the departure gate, because this can change at short notice.
Are there any special aspects regarding the security checks?
Please present your printed boarding pass and your passport or ID document to the security personnel upon request.
How does the boarding procedure at the gate work?
You will need to hand the printed copy (original) of the boarding pass to a member of the ground staff at the gate when you board the plane. Please note that you will need to show a valid passport or ID document when boarding. You should therefore have this available, together with your boarding pass when you board the aircraft.
Can I go straight to the gate for boarding even if I have additional baggage?
Items of baggage over and above your hand luggage must be checked in at the check-in desk before boarding. Please note that the normal check-in deadlines apply if you need to check in hold baggage.
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