How do I get the travel documents?

The invoice you received after completing your booking is also your booking confirmation.

Your invoice/booking confirmation is sent to the email address you provided during the booking process. 

You can request an invoice later on for all flights booked on; to do this, go to My Bookings».

How can I pay for the flight?

By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa. 

By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).

Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.

All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.

How can I make a booking?

You can book your flights via, on our mobile site, by app, at a travel agent's, or by calling our Service Center »

I have missed the flight – what do I do now?

You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.

It is possible to rebook or cancel free of charge if you made your booking in the FlyFlex or FlyFlex fares, even if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.

Can the fares be combined?

All fares can be combined with each other for the outward and return flight; in addition, the FlyFlex fare can also be combined with the FlyDeal and FlyClassic fares.

For longhaul, all flights in the FlyClassic, FlyDeal and FlyFlex fares in Economy and Business Class can be freely combined.

Is there a service charge on my booking?

Online bookings at and bookings via app or the mobile website will not incur a handling fee. Customers who hold a German, Austrian or Dutch bank account have the option of paying by direct debit. Except when paying by giropay or PayPal, a payment charge will be incurred. This will depend on your itinerary and is calculated according to zones. Overview of charges »

 A processing fee is charged when booking via the airberlin Service Centre or at a ticket counter at the airport. This fee depends on the travel distance and is between €20 and €45 per person.This regulation does not apply to vulnerable people with a mental or physical disability, or to unaccompanied children.

topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service  (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).

What are short-haul, medium-haul and long-haul flights?

airberlin distinguishes between short-haul, medium-haul and long-haul flights.

Short-haul and medium-haul flights comprise flights to the following destinations:

All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.

Long-haul flights
comprise flights to the following destinations:

Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.

What is the latest time for last minute booking?

You can book on the Internet, by app, or via our mobile site up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.

What is the breakdown of airberlin prices?

Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.

Each person is liable to pay a payment charge depending on the zone and the method of payment.

The amount of aviation tax on flights departing from German airports depends on the length of the flight.

Further information about the aviation tax »
Is there a Business Class on board airberlin flights?
Yes, you can book Business Class seats on our long-haul routes.
Further information about airberlin’s Business Class »

airberlin services: just book them online. 


Do you fancy a gourmet dining experience?
Prebook now »


Secure the seat you want promptly.
Reserve seat »


Sports equipment or  four-legged friend?
Book excess baggage »


Check-in up to 30 hours before your departure. 
To web check-in »


Reservation Hotline


0871 5000 737 (0,10 GBP/min)*





*charges for calls from mobile phones may vary