The invoice you received after completing your booking is also your booking confirmation.
Your invoice/booking confirmation is sent to the email address you provided during the booking process.
You can request an invoice later on for all flights booked on airberlin.com; to do this, go to My Bookings».
By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa.
By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).
All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.
Fast and secure. No second account and no registration.
You can book your flights via airberlin.com, on our mobile site m.airberlin.com, by app, at a travel agent's, or by calling our Service Center »
You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.
Exception: If you have booked Economy Flex (or FlyFlex+ before 12/7/2016) or Business Flex (or FlyFlex before 12/7/2016), you can also rebook or cancel free of charge if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.
All fares can be combined with one another freely, apart from the Economy Flex fare. (A Flex fare may only be combined with another Flex fare.)
Online bookings at airberlin.com and bookings via app or the m.airberlin.com mobile website will not incur a handling fee. Except when paying by giropay, a payment charge will be incurred. This will depend on your itinerary and is calculated according to zones. Overview of charges »
On domestic flights in Germany, persons requiring assistance and who are in possession of a Disability Identity Card marked 'B' (constant accompaniment) and their companion are exempted from this regulation.
topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).
airberlin distinguishes between short-haul, medium-haul and long-haul flights.
Short-haul and medium-haul flights comprise flights to the following destinations:
All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.
Long-haul flights comprise flights to the following destinations:
Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.
You can book on the Internet, by app, or via our mobile site m.airberlin.com up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.
Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.
Each person is liable to pay a payment charge depending on the zone and the method of payment.
The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Yes, you can book the airberlin Business Class » on short and medium-haul routes, as well as on long-haul routes.
Please be aware that on indirect flights, there may only be Economy Class seats available on feeder flights. All other benefits of Business Class will remain unaffected.
Thanks to the cooperation between airberlin and Deutsche Bahn, getting to the airport is now completely stress-free – at prices starting at just 29 euros (this price applies for a one-way, second-class journey).
The Rail&Fly ticket is valid for travel within Germany using any local or long-distance passenger train operated by Deutsche Bahn AG if the departure station and the departure airport are in different public transport regions. A Rail & Fly ticket can be booked for the same day as the flight, for the day prior to departure, or for the day following arrival. Stopovers on the journey to and from the airport are permitted.
You can book your Rail&Fly ticket directly when you book your flight at airberlin.com. (Exception:topbonus award flight bookings, or any bookings made during sales campaigns (e.g. special offer prices): Rail&Fly tickets are not available in these cases). A Rail&Fly ticket can later be added to an existing booking for an extra charge by contacting our Contact Centre. More information on airberlin Rail&Fly ».
airberlin flight vouchers can be redeemed online at airberlin.com and/or flyniki.com, or by calling our Service Center (local rates apply from a German landline; call charges in other countries may vary). Only one flight voucher may be used per flight booking.
If you have several flight vouchers and would like to redeem these for a single flight booking, please first combine them into a single voucher.
Combine vouchers here »
Vouchers may not be redeemed subsequent to bookings. To successfully redeem a flight voucher, the currency of the voucher and the currency selected during the booking process must be identical.
You can check the value of your flight voucher here »
Group travel is a booking where at least 10 persons (not counting babies) have the same outward flight and the same return flight to/from a destination.
If you require information about prices or are making an initial enquiry, please use our contact form.
We will get in touch with you as quickly as possible.
Preferred Seats are available on long-haul flights in the double rows in the front section of the cabin and provide more privacy, more leg room and a faster exit.
benefits of the Preferred Seats - an overview:
- In the first rows of the Economy Class
- More leg room thanks to larger seat spacing
- Faster exit
- Provide the usual airberlin
- Priority Boarding (Condition: Web check-in)
With an open jaw flight the route of the outward flight is different to that of the return flight.
There are three different types of open jaw flight:
1. The airport of departure on the outward flight is not the same at the airport of arrival on the return flight, e.g.
Outward flight: Dusseldorf - Palma de Mallorca
Return flight: Palma de Mallorca - Cologne/Bonn
2. The airport of arrival on the outward flight is not the same as the airport of departure on the return flight, e.g.
Outward flight: Munich - Los Angeles
Return flight: San Francisco - Munich
3. The airports of departure and arrival on both the outward and return flights are different, e.g.
Outward flight: Nuremberg - Copenhagen
Return flight: Oslo - Munich
It is easy and convenient to book an open jaw flight with airberlin on our website. Under "Booking" select the option "Open jaw flight" and enter the routes of your choice for your outward and return flights in the search box.
Click on Search for flights »
Selected flights come with the "Get the 72-hour fixed price!" option when booking flights online. It means you receive the full ticket price reimbursed if you cancel the tickets within 72 hours of booking; you will only be charged the Kosten in the "Get the 72-hour fixed price!" option. These costs are also charged if the booking is not cancelled. Go to My Booking » to cancel your booking.
The "Get the 72-hour fixed price!" option is bookable up to 10 days before departure. The "72-hour option" is not available on special offers.
Additional information can be found at»
airberlin flight vouchers can be purchased online »
Select the amount required and the image of your choice and add a short personal message to your airberlin flight voucher. The flight voucher can be sent by email or printed out.
airberlin flight vouchers become valid once payment is made and remain valid for three years from the date of purchase.
Please enter here your surname, flight number, departure date and the email address you provided at the time of booking, you can request your booking number to be sent to you again.
It is not possible to send the number to a different email address.
Please note that this service is only available to a limited extent on bookings made through service providers such as travel agencies or tour operators.
Flight vouchers are accepted as a method of payment and can be purchased » and offered as gifts, for example. Discount coupons are codes which you receive as part of a promotional offer. These give a reduction in the net fare and are governed by certain conditions.
Discount coupons, which you have acquired as part of a promotional offer, can only be redeemed at airberlin.com/coupon ». There you are given the option of entering one or more discount codes and then starting the booking process. It is not possible to enter the discount code during the booking process.
Information on withheld amounts with debit cards
If you have made your booking with a debit, credit or Visa Electron card, your card may be temporarily charged twice. Along with the total amount for the booking, there is also a charge for the total amount of the flight ticket. This withheld amount on your account, over which airberlin has no control, should be automatically re-credited to your account within 10 days. This relates to an agreement in Spain between the banks and the payment card issuers.
What is the reason behind this?
airberlin undertakes pre-authorisation during the booking process as security for the card. This should ensure that the account has sufficient credit for the flight ticket and that the card has not been blocked or stolen. As soon as the requested amount is authorised, the ticket can be issued and the actual amount for the corresponding booking can be charged to the card. At this moment the banks’ systems are able to immediately release the withheld amount.
airberlin exquisite is an auction for Business Class upgrades and free seats next to you in Economy Class.
You have the chance to bid on an upgrade to Business Class up to 72 hours before your departure. You determine the price! You'll find out whether your bid was successful up to 12 hours before your departure.
We also offer the opportunity to bid for one or more free adjacent seats in Economy. Take advantage of the comfort and extra privacy.
You can bid on an upgrade here » or find further information.
If the airberlin exquisite program is offered on your flight, we will send you an e-mail (bookings via www.airberlin.com) to the e-mail address that you provided when booking. You can also submit and view your bid under My Booking » .
It is not possible to redeem award miles for babies online at airberlin.com. Please contact the Service Center » to have a baby added at a later date to an existing award flight booking.
You can pay quickly and conveniently by online bank transfer without extra charges using giropay at airberlin.com and enjoy the highest level of security standards.
More than 1,500 banks and savings banks offer giropay. Based on online banking principles, it enables simple, fast and secure payment through online banking transfer using PIN and TAN numbers – going directly via the booking page of airberlin.com.
All you need is a current account with a participating bank or savings bank set up for online banking. Using giropay is basically free of charge for you as the customer and no payment charge is made for this service by airberlin.com either!
- After choosing the flight connection you want, select payment by giropay.
- By entering your bank sort code you can check whether your bank offers giropay or choose another payment method.
- You will then be redirected to the online banking services of your own bank or savings bank.
- You log in here as usual with your login details.
- After successfully logging in, the bank transfer with all details of the purchase will be displayed automatically: invoice amount, reason for transfer and the retailer’s bank details will be included.
- To complete the bank transfer you then just need to enter a TAN.
- For your security you will receive confirmation of successful payment directly afterwards.
- airberlin.com simultaneously receives a payment guarantee from your bank or savings bank and can provide you with your ticket immediately.
To be able to pay with giropay you just need an online banking current account with a participating bank or savings bank and the appropriate login details such as PIN or TAN numbers. No additional registration is necessary for giropay.
Seat reservations for all fares can be made for all airberlin and NIKI flights when booking online, via the Contact Centre » or in the travel agent, provided that the departure time is at least 4 hours away. You can also add a seat reservation to an existing booking online via My booking » or via our Contact Centre » up to 4 hours prior to departure. For flights operated by a codeshare partner, please contact the relevant airline for seat reservations. In your flight confirmation, you will be able to see which airline is operating your flight.
You can choose between three different seat categories on our aircraft:
Standard, preferred and XL seats. You can find an overview of related charges here »
For bookings in Economy Classic (or FlyClassic before 12/7/2016) (short and medium-haul), Economy Flex (or FlyFlex+ or FlyFlex before 12/7/2016) and Business Class, a seat reservation is already included in the ticket price.
topbonus Silver Card or Service Card holders get a discount for Standard A, Preferred and XL seats. Reservations for Standard B seats are also free. topbonus Gold or Platinum Card holders can reserve a seat in any category for themselves and an adult traveling companion and accompanying children up to 11 years free of charge.
A standard seat reservation is also free of charge for disabled persons with a corresponding B-category ID and a traveling companion.
Further information about what to do about lost or damaged baggage can be found on the Baggage service page »
airberlin will carry pets either in the cabin or the hold, depending on the weight and size of the animal. Please note that the relevant animal protection regulations as well as the regulations on bringing animals into and out of the countries concerned will have to be observed.
The carriage of animals is not permitted to and from the following countries:
- Great Britain
- United Arab Emirates
- Saudi Arabia
- Sri Lanka
Please note that when travelling with animals to be carried in the hold, different check-in closure times apply. These can be found in the "check-in times" overview »
Further information about the carriage of pets »
You can find an overview of the different fares and the associated free baggage allowances in the here ».
The free checked-baggage allowance varies according to the fare, the service class and the flight destination. The free baggage allowance is indicated during the booking process (under Additional baggage), on your booking confirmation, or subsequently under My booking » . The free baggage allowance is specified here either by the number of pieces of baggage (so-called piece concept) or by weight (weight concept):
If your invoice and confirmation specifies "Baggage items: 1", or similar, then the piece concept applies to your flight. This assumes a baggage item with a maximum weight of 23 kg. If you have not booked directly through airberlin, then you may also see information such as "1PC" for 1 piece (baggage item). The piece concept applies for all flights with airberlin, and most flights with our airline partners.
If the weight concept applies for your flight, your booking confirmation will contain information such as "20 kg". This means that the person taking the flight has a 20-kg free baggage allowance, regardless of the number of baggage items.
As an additional service, airberlin offers you the option to take an extra piece of hand baggage of up to 20kg on board with you for a fee ». This must not exceed the dimensions 55 cm x 40 cm x 23 cm and must be placed under the seat in front of you. As this service can only be offered to a maximum of 5 passengers per short and medium-haul flight, we advise you to book it as early as possible. Please contact our Service Center to do this ».
Yes. A musical instrument, with maximum dimensions of 86 cm x 33 cm x 19 cm (including instrument case and/or bag) and a maximum weight of 8 kg, may be transported free of charge in the aircraft cabin in place of hand baggage, provided it is registered up to 24 hours before departure by e-mailing firstname.lastname@example.org or calling our Service Centre » .
For larger instruments, it is mandatory to book an extra seat through our Service Centre!
They can also be transported as checked baggage.
Please be aware of the increased security checks on flights to the US. Electronic devices such as mobile phones and laptops in particular are subject to an operational check. Devices which are not fully functional may not be carried by passengers entering the US.
No. Sports baggage needs to be registered separately, as its special characteristics (e.g. dimensions) mean it will take up more space in the aircraft.
Kite equipment, bicycles (excluding bicycles with an electric motor), golf equipment (excluding trolleys with an electric motor), ski equipment, diving equipment (with empty compressed air canisters and diving lamps with the batteries removed).
Generally, we recommend that you register sports baggage in advance to be able to pay a lower price. If this registration is not performed, it will be charged as if it were excess baggage starting at 30 hours or less before departure. You will find more information on our fees here »
Because the loading of the aircraft needs to be calculated in advance, there is only a limited amount of leeway available for the transportation of large pieces of baggage. Hence, we recommend that you reserve space for your sports baggage as early as possible.
Yes, it is possible to do so for free. Please provide your Service Card number when registering the sports baggage.
By purchasing a Service Card for just 119 euros per year, you will enjoy a great deal of extras on flights operated by airberlin or NIKI, regardless of status. Benefit from price discounts from your very first flight! The topbonus Service Card not only includes a piece of baggage — it also allows the card holder to take along an additional piece of sports baggage (requires advance registration). You can find more information here »
Yes. It is not possible to pay for the registered sports baggage at the airport.
Changes are exclusively possible online », by telephone via our Service Centre » and at the ticket office. Please note that a service charge applies to telephone changes or for changes made at the ticket counter. Rebooking is only possible if the flight has not been checked in. You can check out again yourself here » Restrictions regarding possible alternative routes are reserved.
Bookings made via www.airberlin.com or www.flyniki.com can be rebooked online until 2 hours before departure of the outbound flight. Shorter-term changes and changes to bookings not made on www.airberlin.com may be done by calling our Service Centre ». Bookings that are part of a package deal can only be changed by your organiser.
After the outbound flight, online rebooking is no longer possible. Changes are possible within the validity of the ticket (365 days).
The transfer of tickets to another person is not possible. Exceptionally, name corrections (e.g. in cases of misspellings or recent marriage) may be made by calling the Service Centre. This assumes that the flight has not yet been checked in.
Economy Light (or JustFly/FlyDeal before 12/07/2016), Economy Saver, Business Saver: changes are not possible.
Economy Classic (or FlyClassic before 12/07/2016), Business Classic: one change is possible online (provided the flight was booked on airberlin.com), by telephone or at the ticket counter up until the check-in deadline stated in the respective booking confirmation or viewable online under www.airberlin.com/checkin. For changes, the difference to any higher fare applicable at the time of rebooking must be paid; rebooking to a lower-fare departure flight is only possible if the original fare continues to apply. In addition, a separate rebooking fee is charged according to the fee table » valid at the time of rebooking. No change fee applies for infants. It is also possible to rebook from Economy Classic to Economy Flex (or from FlyClassic to FlyFlex).
Economy Flex (or FlyFlex+/FlyFlex), Business Flex:
A rebooking is possible even after the original departure. For changes, the difference to any higher fare applicable at the time of rebooking must be paid; rebooking to a lower-fare departure flight is only possible if the original fare continues to apply. No separate rebooking fee is charged. It is not possible to rebook from an international flight to a domestic flight. The same applies to rebooking a domestic flight to an international flight, or to a domestic flight within another country; restrictions regarding possible alternative routes are reserved.
You can find more information about the fare structure here »
Economy Light / Economy Classic (and JustFly/FlyDeal/FlyClassic from before 12/07/2016 ): If a booked flight is not taken or is cancelled by the passenger, the airline's compensation claim less expenses not incurred remains, unless the grounds for non-appearance or the flight being cancelled are due to the airline or to force majeure.
Economy Flex (and FlyFlex+/FlyFlex): If you cancel, the ticket will be fully refunded, (i.e. the full fare plus taxes and charges). If a flight is cancelled, which was previously booked in Economy Classic (or FlyClassic before 12/7/2016), the price element of the original Economy Classic (or FlyClassic before 12/7/2016) fare is deducted from the fare refund. Please note that the handling fee is not refundable.
- By e-mail to email@example.com,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad.
If different fares are combined during a booking, the regulations and prices for the most restrictive fare class at the time of booking always apply to a cancellation or no-show. For partial refunds of a booking, the one-way fare available for the flight taken at the time of booking is to be used as the basis for calculating the amount to be refunded.
Here you can find information about our current charges.
More information about health requirements on starting your journey »
Bookings made at airberlin.com or flyniki.com can be changed up to 2 hours before departure provided that the ticket is still valid (365 days) and that the change is permitted under the terms and conditions of the fare category. If you've already checked in, please cancel your check-in using the following link: airberlin.com/webcheckin
For changes at shorter notice and changes to bookings which were not made online at airberlin.com/flyniki.com, please call our Service Center »
Bookings which are part of a package tour can only be changed by the tour operator/travel agent.
It is not possible to transfer the ticket to another person. In exceptional cases, name amendments (e. g. typos or name changes following marriage) can be made by phone via the Service Centre », provided that you have not already checked in for your flight.This requires that the flight has not yet been checked in and is operated by either airberlin or NIKI.
No, our tickets are non-transferable. They are always assigned to a specific person, who must identify themselves at the check-in desk by means of a valid photo ID such as an identity card or passport, along with the booking number.
Participant names in all fare categories can be changed before departure of the first leg of the route.
More information on changing a member's name »
Note:The Evening Check-in is only available on flights operated by airberlin, NIKI or Belair. Customers flying with codeshare partners are asked to contact the operating airline for information.
- Flight guests whose first flight in the booked connection to their destination is not operated by the airberlin group
- Flight guests in a group booking with more than 11 persons cannot use the booking number to check in (they must use the personal ticket number)
- Children travelling alone
In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:
Boarding card in PDF format for downloading
You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.
Boarding card in PDF format by email (print@home)
You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.
SMS with link to mobile boarding card
You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.
Mobile boarding card by email
You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out. The email contains a link. Follow the link to save your boarding pass in your passbook.
Mobile boarding pass via MMS for topbonus status customers
You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.
Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.
As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.
Collect your boarding card at the airport
You will be given your boarding card at the airport up to the check-in closure time at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.
Boarding is carried out by groups, which are called to the boarding gate one by one by airline staff. You can find your group on your boarding pass.
When boarding, swipe your (mobile) boarding pass against the scanner. Please note that you will need to show your valid personal identity document when boarding. Please have this ready together with your boarding pass.
Web Check-in is possible for nearly all airberlin routes. At a few airports, the check-in system used by airberlin is not yet supported, or there are official requirements that do not allow Web Check-in.
For flights executed by our codeshare partners, both Web Check-in as well as check-in at the counter are handled by the codeshare partner.
No Web Check-in is possible at the following airports:
|La Romana (POP)|
|Dominican Republic||Puerto Plata (PUJ)|
|Cuba||Varadero (VRA), Havanna (HAV)|
After successfully retrieving your booking via Web Check-in you can download a new version of your boarding pass or we can dispatch it to you. Alternatively you can collect your boarding card at the airport up to the check-in » closure time at the desk.
Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.
Please note that the check-in closing times » are in force for leaving baggage.
There are no special rules for the security checks. You show your (mobile) boarding card and your identification document.
The gate is shown on your boarding card. Since the gate may be changed without notice, you should check this information on the display board in the airport.
If you have booked a seat reservation, your reserved seats will be shown at the Web Check-in. You can change them and switch to other available seats. If you are changing to a seat in the same category then this is of course free of charge. If you haven't booked a seat reservation in advance, our system will automatically allocate you a seat.
This selection can be changed, and you can switch to another available seat. Depending on the type of fare you booked, this can be done for a fee or at no cost. More detailed information on the terms of the different types of fares can be found in our fare overview. Passengers travelling together will be automatically seated together where possible.
However, this is only possible if there are still adjacent seats available on the aircraft at the time of Check-in. Therefore, we recommend that you check in as early as possible. You can use the Web Check-in from 30 or 24 hours (depending on the route) before departure using airberlin.com, our mobile site (m.airberlin.com) or the airberlin app.
Yes, if you checked in online or via mobile check-in, you can cancel check-in. Please note that this is only possible if you have not checked in any baggage and online check-in is still open.
If you have already checked in baggage or your flight departs in less than 45 minutes (180 minutes to/from the US), check-in can no longer be cancelled.
You can also create a Wallet boarding card during web check-in if you are not using the arberlin iPhone app. Simply send an email with the boarding card to your mobile phone and then click on the link "Save boarding card in Wallet".
You can use a mobile boarding card on your smartphone on many airberlin routes.
At a few airports, the scanners required to read mobile boarding cards are not available or there are official regulations preventing the use of mobile boarding cards.
Using a mobile boarding card is not possible when departing from the following airports:
|Abu Dhabi (AUH)|
|Keflavik (Reykjavik) (KEF)|
|Mahon (Menorca) (MAH)|
|Marsa Alam (RMF)|
|Sharm el Sheikh (SSH)|
|St. Petersburg (LED)|
|Tel Aviv (TLV)|
If you have booked an airberlin group flight with a connecting flight from one of the airlines listed below, it is possible to use Web Check-in for these flights.
The check-in deadline of the first airberlin group flight is 30 hours before departure. On flights to and from the United States, and to Cuba, this is 24 hours before departure.
If your connecting flight is operated by an airline that is not listed here, you cannot use the airberlin Web Check-in for this leg of the journey.
MIAT Mongolian Airlines
Ukraine International Airlines
Small Planet Airlines
Points or miles that have been collected from a different oneworld loyalty programme cannot be transferred to a topbonus mileage account. However, you will in future be able to collect topbonus award and status miles on flights with all oneworld airline partners. To do this, you will need to provide your topbonus card details when you make the booking, or present the card at the check-in desk. All of your collected topbonus miles will then be immediately credited to your topbonus mileage account. The collected status miles help to maintain or improve your status level. The collected award miles can be redeemed for international award flights with airberlin and all other airline partners. More information about the frequent flyer programm you can find here.
Collecting topbonus award miles with oneworld and other airline partners is as easy as with airberlin flights: Simply present your topbonus Card at the time of booking or at the check-in counter. Collected topbonus miles will be credited to your topbonus account immediately.
If you forgot to enter your topbonus Card then retroactive mileage credit » is also possible for oneworld partner flights via this form.
The topbonus Service Card offers numerous additional benefits. However, it is not a status card. The topbonus Service Card is an exclusive offer for airberlin travelers. The benefits can therefore only be used on flights operated by airberlin or NIKI. Flights operated by another airline are excluded (even if they were booked as codeshare flights via airberlin or NIKI). The benefits of the Service Card are only available to a limited extent on flights that are operated by airberlin and NIKI, but which are booked under a flight number of an airline partner as part of a codeshare agreement.
airberlin currently has several Lounges in Dusseldorf and Fort Myers; in addition plans are underway for the Lounge at the new Berlin-Brandenburg Airport. Access to all airberlin Lounges before departure is, of course, free of charge for topbonus Gold and Platinum cardholders. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. Read more information about airberlin Lounges.
In addition topbonus Gold and Platinum cardholders can also use the Lounges belonging to oneworld airline partners. Holders of a Gold Card have access to the Business Class and Frequent Flyer Lounges; holders of the new Platinum Card can enjoy the exclusive comfort of the oneworld First Class Lounges. Along with your topbonus status card you need to show your airberlin or oneworld boarding pass. See the overview of the oneworld Lounges.
airberlin is also constantly expanding the number of Exclusive Waiting Areas it offers. These are accessible to topbonus members from Silver status level upwards. See the overview of Exclusive Waiting Areas.
Award flights with airberlin or NIKI can be booked online book award flights here » or through our Service Center, which can be contacted on the telephone number 0049 (0)30 - 3434 3433 (German area code. International long distance rates for calls from outside Germany apply). An overview of the number of miles you need to book an award flight with airberlin or NIKI is available. Please redeem your miles here.
Award flights with oneworld airline partners can be booked via the Service Centre (award flights in Economy Class with American Airlines, British Airways, Etihad Airways, Finnair and Iberia can be booked via the Service Centre and also online). You can reach the Service Centre by telephone: +49 (0) 30-3434 3433 (local rate).
You can find an overview of how many miles you need for booking a premium flight with our airline partners here: www.airberlin.com/partner.
In the time up to departure, business class passengers, oneworld® Emerald/Sapphire status customers and topbonus Gold and Platinum Card holders can enjoy the exclusive lounges » at many German and international airports, including more than 600 oneworld premium lounges ». Platinum Card holders can enjoy the special comfort of the oneworld First Class Lounges ».
Platinum or Gold status topbonus passengers and Emerald or Sapphire status oneworld passengers can each bring a guest, if this guest also has a oneworld flight on the same day and can present a boarding pass.
Exclusive Waiting Areas "aircafé"
topbonus passengers with at least Silver status have access to exclusive waiting areas "aircafé" at select airports in Germany and Austria. The offer is continually being expanded and you can find an overview and further information about the airberlin business class here ».
- Miles will be credited to your account using airberlin’s criteria for awarding miles on:
- flights which are operated by airberlin and NIKI and were booked with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by airberlin or NIKI where airberlin or NIKI is also the marketing carrier).
- flights which are operated by an airline partner but were booked through a codeshare agreement with airberlin or NIKI under an airberlin or NIKI flight number (i.e. flights operated by an airline partner where airberlin or NIKI is the marketing carrier).
The current airberlin criteria for awarding miles is available online at: www.airberlin.com/sammeln
- Miles will be credited according to the critieria of the relevant oneworld airlilne partner on:
- flights which are operated by oneworld airline partners and were booked with oneworld airline partners under their own flight number (i.e. flights operated by oneworld airline partners where a oneworld airline partner is also the marketing carrier).
- flights which are operated by airberlin and NIKI, but were booked through a codeshare agreement with oneworld airline partners under their own flight number (i.e. all flights operated by airberlin and NIKI where a
oneworld airline partner is the marketing carrier).
Miles are awarded according to the collection table for the respective airline partner:
- Flights operated by an airline partner that have been booked under their own flight number.
- Flights operated by airberlin and NIKI, but which were booked as a codeshare from an airline partner with their own flight number (i.e. all flights operated by airberlin and NIKI for which an airline partner is the marketing carrier).
Our partners’ current criteria for awarding miles is available online at: www.airberlin.com/partner
airberlin’s criteria for redeeming miles apply to all airberlin award flights. You can find out about the availability of airberlin award flights online on our award flights booking page book award flights here » . For award flights from our airline partners, their criteria apply. You can find out about the availability of award flights with our airline partners through our Service Center, which can be contacted on the telephone number 0049 (0)30 3434 3433 (at the local rate).
topbonus status customers have access to oneworld status benefits on flights with oneworld airline partners. The range of benefits available depends on the oneworld status level. topbonus Silver status corresponds to oneworld Ruby, topbonus Gold to oneworld Sapphire and topbonus Platinum status corresponds to oneworld Emerald status. You will find an overview of the oneworld benefits.
If you have booked your flight via the topbonus & Comfort log-in section on airberlin.com, then you will find a list of all of your booked flights under My bookings » . Information on the topbonus & Comfort log-in and the benefits of our topbonus loyalty programme can be found at here ».
Have you booked online and wish to add on optional extras such as our gourmet meals, make a seat reservation or register sports equipment or animals? To book optional extras » .
The airberlin onboard service varies depending on the length of the flight. We have put together an overview », which gives you all the important information
Yes, it is possible to book travel insurance from our partner Hanse Merkur during your booking on airberlin.com or via our Service Center ».
In addition to trip cancellation protection, HanseMerkur also offers the perfect travel insurance package that includes baggage insurance as well as travel health insurance.
For an overview of the insurance products and services, please click here ».
Air Berlin PLC & Co. Luftverkehrs KG
Tel.: +49 (0)30-3434 2150
The Airport Guides » provide information about airberlin’s major departure and destination airports. Here you will find details about check-in desks, how to get to the airport, about car parks and service facilities in the terminals, as well as links that provide further information.
Portable devices in flight mode
Small electronic devices, such as tablets, e-books and mobile phones, can be used during all stages of the flight, provided flight mode is activated. On the taxiway and during take-off and landing, these devices must be secured so that a violation to third parties is not possible.
Devices without flight mode
All Devices with a transmitting or receiving system that is not equipped with flight mode need to remain completely off throughout the flight.
Laptops, ultrabooks and notebooks can be used on board during the flight, provided the device is in flight mode or all transmitting and receiving systems are disabled.
Please note that these devices must be stored securely before take-off and landing, and therefore use during these phases is not possible.
You will find information on our exclusive gourmet meals, a link to our menu and the option to pre-order here »
airberlin connect » is the name of our Internet service that gives you access to the Internet during a flight. This service is subject to a fee. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here for more information and to see which routes already offer this service.
The aircraft in the airberlin fleet are gradually being equipped with the airberlin connect Internet service. For a fee, airberlin connect allows you to access the Internet above an altitude of 10,000 feet. All you need is a fully-charged, WiFi-enabled mobile device and the airberlin connect app. Click here » for more information and to see which routes already offer this service.
For bookings that were made online via airberlin.com or flyniki.com, we will happily send a copy of your invoice to the email address provided during the booking process. Simply use your surname and booking number to log in under My Booking ». Here you can request for a new copy of your invoice to be sent to you.
For bookings made via the airberlin Service Centre or at an airberlin ticket desk, it is only possible to request a copy of your invoice via the Service Centre ».
We are pleased to help if you ever have a cause for complaint. Simply use the online form » to share your concerns with us.
With the Priority Package, you can benefit from extra services at many airports, such as Priority Check-in, Priority Fast Lane, as well as access to exclusive waiting areas "aircafé" » and Priority Boarding: You can check in at a separate Check-in desk, go through the security checks in the fast lane, and enjoy a special level of comfort even before you take off. In the Economy Flex fare (and FlyFlex+ for flights booked before 12/7/2016) (short/medium-haul routes), you can enjoy the following benefits. Access to lounges », a seat in one of the first 5 rows, an empty middle seat (where available), Priority Boarding as well as preferential treatment at baggage claim (Priority Baggage).
You can send us your documents/invoices quickly and easily using the online form.
We want you to enjoy maximum comfort when you travel and short waiting times. That's why we offer our free information service via e-mail and and SMS– simply provide us with your contact details for this purpose to receive updates on flight irregularities on selected flights.
So that your check-in runs smoothly and your flight takes off on time, we ask that you are at the check-in counter punctually with your boarding pass and have checked in by the check-in deadline at the very latest. You can find the exact check-in deadlines » for individual airports here. Passengers arriving at the check-in desk after the check-in deadline of their flight can no longer check in, will lose their entitlement to fly, and cannot claim a reimbursement, a credit note or change in booking without charge.
We also offer the possibility to use web Check-in » .
. You can find more information about web Check-in here ».
An alternative to Web Check-in is checking in with your web-enabled mobile phone when you're on the go: via our mobile site m.airberlin.com or the airberlin app for your iPhone, Windows or Android phone: you can choose to receive your boarding pass via MMS or as an e-mail directly to your mobile phone.
If you are already checked in, but still would like to check in your luggage, you can use the baggage drop-off area or check-in counter up until the deadline at your departure airport. Please present your boarding pass there.
We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: www.timaticweb.com »
Already prior to embarking on your trip to, from or via the USA, certain information is collected about your stay in the USA. An electronic entry permit (ESTA authorisation) can be requested online up to 72 hours before departure. More information is also required after booking your flight, which you can submit here My Booking ».For more information on travelling to the USA»
You do not need to reconfirm your flight. We recommend that you check your time of departure in the 48 hours prior to the start of your journey at airberlin.com. You can view the current departure times for airberlin and NIKI flights here »
You should take your physical condition and fitness for air travel into account when planning your journey. If you have a pre-existing condition, suffer from general debility and/or require frequent medication, you should speak to your GP before travelling.
If you have an infectious disease, such as infectious hepatitis, open TBC, chicken-pox, measles or German measles, you will not be able to travel until you have made a full recovery.
You will need to notify the Service Center » at least 7 days prior to departure of any serious illnesses, recent operations and special medical requirements, as the medical service may need to make an assessment in individual cases. You should also notify the Service Centre at least 7 days prior to departure if you require a personal oxygen supply on board.
Vaccinations: When travelling to some countries you will need to be vaccinated or inoculated against specific diseases. Before booking your trip, please contact a doctor qualified in travel medicine, the travel medicine information system of the airberlin group’s medical service at www.bad-gmbh.de » or the health authorities of your destination or transit country.
Information about transporting medication: If you have medication that you constantly require, you should carry this in your cabin baggage; other medication should be carried in your checked baggage. If you are diabetic, please remember to carry sufficient amounts of insulin for the entire flight in your cabin baggage so that you always have it to hand. You should also carry a medical note from your GP confirming that you require this medication.
For further information please go to Patient transport ambulance » or to Flying in pregnancy » and Passengers with special needs » on board airberlin flights.
Health Requirements for U.S. Travel »
Here are a few helpful suggestions on how to prevent or manage a fear of flying:
- Find out some general information about flying and the aircraft, the background to the different operations of the flight, the technology and safety to build up your confidence in the pilot and the plane.
- Try to make the start of your journey and your flight as stress-free as possible. Leave plenty of time to get to the airport.
- Once you have checked in, stroll through the airport to distract yourself by being active.
- Have a light meal before the flight and definitely avoid eating anything too heavy. You should drink plenty of fluids when you are on board, but avoid alcohol and coffee.
- Read an entertaining book, listen to a relaxing CD or enjoy the distraction of the in-flight entertainment.
- Practise relaxation techniques such as progressive muscle relaxation or autogenic training.
- Avoid taking medication to counter your fear of flying, as using them can worsen the symptom of fear.
You are able to prepare your next air travel with simple advices, so that your holiday starts on board already. We have compiled the most important and most effective tips about "plane travel made easy" for you.
As an additional service, airberlin offers you the option to » take an extra piece of hand baggage of up to 20kg on board with you for a fee. This must not exceed the dimensions 55 cm x 40 cm x 23 cm and must be placed under the seat in front of you. As this service can only be offered to a maximum of 5 passengers per short and medium-haul flight, we advise you to book it as early as possible. Please contact our Service Center to do that ».
As a topbonus Platinum cardholder, you can take two pieces of hand baggage on board free of charge, regardless of the fare you booked.
The data entered for the Info Service will be used exclusively for the purpose of providing information on flight irregularities. These include changes to the departure time by at least 30 minutes, flight cancellations or route changes.
At the time of booking you can enter your contact details under the heading "Info Service". You also have the opportunity to enter your contact details under "My booking" », regardless of whether you have booked your flight directly with airberlin, NIKI or through a travel agency.
You can enter your email address and mobile phone number. Please note that roaming costs may be incurred when accessing emails or texts.
Information on delays to flight departure times will be sent up to 4 hours from the planned departure time if the change in departure time is at least 30 minutes. Information about a cancelled flight will be sent up to 72 hours before the planned departure.
The Info Service excludes weather-related delays, as it cannot be guaranteed that weather data transfers are always up to date.
Please note that airberlin does not have any control over mobile networks and therefore cannot accept any liability for ensuring that messages are received or are complete. We therefore recommend that you also check the current flight status » online at airberlin.com
The service is offered for flights operated by airberlin, NIKI and Belair.
The service is offered for flights operated by airberlin, NIKI and Belair.
The Information Service is currently available for all flights from Germany and outside of Germany for flights from the following airports:
Arrecife (Lanzarote), Abu Dhabi, Alicante, Almeria, Barcelona, Bari, Bilbao, Boston, Brindisi, Bucharest, Cagliari, Catania, Chicago, Copenhagen, Faro, Fort Myers, Friedrichshafen, Fuerteventura, Funchal, Gdansk, Goteborg, Graz, Helsinki, Ibiza, Innsbruck, Jerez de la Frontera, Kaliningrad, Krakow, Las Palmas (Gran Canaria), Linate, Linz, Los Angeles, Madrid, Mahon (Menorca), Malaga, Miami, Moscow-Domodedovo, Naples, New York, Nizza, Palma de Mallorca, Paris–Charles de Gaulle, Paris-Orly, Ponta Delgada, Rome–Fiumicino, Salzburg, San Francisco, Santa Cruz (La Palma), Seville, St. Petersburg, Stockholm, Tenerife South, Valencia, Vienna, Warsaw, Zurich.
You can check the current departure times any time at airberlin.com --> services --> information --> departures or arrivals »
The Spanish government provides residents with a discount of up to 50 % of the net fare (without taxes and charges) on selected Spanish domestic flights. Residents are deemed to be all nationals of EU member states and Switzerland that have a valid residential address in the Balearic Islands, Canary Islands or the exclaves of Ceuta and Melilla. This address must be the current address and it must be shown on the ID document (DNI) or the "Certificado de Extranjería / Tarjeta de Residencia" (ID document for foreign residents). If the document has not yet been updated, e.g. after moving house, a certificate issued by the town hall of the new place of residence and no more than 6 months old must be presented. A driver’s licence and passport are not deemed to be valid documents for the purpose of the residents’ discount. If you are making an online booking via airberlin.com, you will be asked during the booking process whether you are entitled to a residents’ discount. The discounted fare will be shown after you have entered the ID document type and number. When booking your flight by telephoning our Service Center » please provide details of your resident status. The discount can only be granted up to the time of the departure of your flight.
Please note that you need to present the appropriate identification documents when you check in.
airberlin and NIKI's frequent flyer program is called topbonus. You can earn status and award miles worldwide on all flights operated by airberlin and NIKI and also when you make a payment using your airberlin credit card. You can also earn award miles, which you can redeem for free flights all over the world, with our numerous partners. Status miles define your frequent flyer status and also, therefore, which exclusive benefits you have access to on the topbonus program.
More about topbonus »
Yes, airberlin offers child reductions on fares for children under 12 years old.
Detailed information about child discounts »
Business points may be collected on all applicable business travel destinations of airberlin and NIKI within Europe and, at certain times, on medium-haul and long-haul flights. In addition to the business points, employees may continue to participate in the topbonus frequent flyer programme and collect additional miles for free flights and exclusive status benefits.
More about business points »
Charges for extras such as seat reservations and additional baggage depend on your route. Routes are split into four zones:
Zone 1: flights within Germany/within Spain (incl. routes between Spain and the Balearic/Canary Islands)
Zone 2: flights between Germany/Austria/Switzerland and Europe (excl. Zone 3) or Russia (west of the Urals)
Zone 3: flights between Germany/Austria/Switzerland and the Azores, Greece, Israel, the Canary Islands, Madeira, Northern Africa, Turkey and Cyprus
Zone 4: flights between Germany/Austria/Switzerland/Europe and Africa, the Middle East (excl. Zone 3), Russia (east of the Urals) Asia-Pacific, North, Central and South America and the Caribbean
Our partner airlines may charge different fees. Go to overview of charges »
airberlin will accompany passengers with restricted mobility or severely disabled passengers at the departure airport and on arrival at their destination. We also provide wheelchairs where necessary to take passengers to and from the aircraft.
Disabled passengers with a type "B" pass or equivalent, denoting severe disability, can reserve seats for themselves and one person accompanying them. This reservation can be made via our Service Centre and is free of charge. On German domestic flights travel companions only pay taxes and charges as well as the service charge. Medical equipment and medication is carried free in the hold. Blind passengers can take their guide dogs with them into the cabin. Please contact the Service Centre » at least 48 hours before the departure of your flight if you require our service.
Further information about Flying without barriers »
Special safety regulations » apply to the carriage of passengers with reduced mobility on airberlin flights.
For flights to/from the U.S.:
Please refer to information listed unter "Reduced mobility assistance for flights to/from the U.S." »
The service for families » page in our service section provides all the information you need on the subject of child discounts, seat reservation and free baggage allowance for children, as well as our onboard service for our younger passengers. You will also find details about which child seats or safety restraint systems can be used on board airberlin aircraft.
Please note that a child under the age of 2 may only travel when accompanied by a parent / legal guardian or an adult (18 years or older). Children under the age of 5 may be accompanied by an older brother or sister (at least 16 years of age), provided that a parent / legal guardian has signed a written declaration of consent to confirm that an older sibling may accompany younger ones. Children between the ages of 5 and 11 are not considered unaccompanied minors (UMNR) if they are accompanied by a person at least 16 years old. Please note that for unaccompanied minors a written declaration of consent may be required from the parents / legal guardians. Our Service Centre » will be pleased to give you information about all the terms and conditions.
Please note that children must be in possession of a valid EU passport for entry into certain countries, because child ID cards will not be accepted. Furthermore, it is common procedure to determine whether accompanying children are traveling with the legal guardian(s) or with their consent. For this reason, parents whose children do not have the same family name should carry additional documents that prove that they are their own children. If you have any questions, please contact the German Foreign Office in your destination country to check whether there are any country-specific requirements.
Important: Entries for children in parents' passports are invalid as of June 26, 2012!
Due to European requirements » there is an important change in German passport law: from June 26, 2012, entries for children in a parent's passport are invalid and no longer entitle the child to cross the border. Therefore, all children (from birth) must have their own travel documents from that date onwards when traveling abroad.
If you have booked a seat, it will be shown to you during Web Check-in. You can exchange this seat for another free seat at any time. You will not be charged if you change to a seat in the same category, but you may be charged for changing your seat to a different category (e.g. XL seat), depending on the fare you have booked.
Our system will automatically assign you a seat if you have not made an advance seat booking. You may change this automatic assignment and select another free seat at any time. You may be charged for changing your assigned seat, depending on the fare you have booked. You can find more information on the terms and conditions of your fare in our fare overview ». When possible, our system will assign adjacent seats to passengers travelling together. However, this is only possible if adjacent seats are still free when you check in. We recommend you check in as early as possible. You can use our online Web Check-in at airberlin.com or check in with the airberlin app, from 30 hours before departure.
If you choose not to reserve a seat, our system will automatically allocate you a set at Check-in. For passengers who are travelling together, our system will allocate adjacent seats where possible. However, this is only possible if there are adjacent seats available on the aircraft at the time of Check-in. Therefore, we recommend that you check in as early as possible. You can use the Web Check-in from 30 or 24 hours (depending on the route) before departure using airberlin.com or the airberlin app.
If you choose not to reserve a seat, our system will automatically allocate you a set at Check-in. For passengers who are travelling together, our system will allocate adjacent seats where possible. However, this is only possible if there are adjacent seats available on the aircraft at the time of Check-in. Therefore, we recommend that you check in as early as possible. You can use the Web Check-in from 30 or 24 hours (depending on the route) before departure using airberlin.com or the airberlin app.
Our XL seats offer up to 20% more legroom and optimal seating comfort in Economy Class.
On short- and medium-haul routes, the XL seats are situated at the emergency exits. On our long-haul flights, we offer XL seats not only at the emergency exits, but also in the front section of the cabin, which also allows passengers to board and disembark the aircraft more quickly.
Please note that the following persons may not reserve a seat located at an emergency exit:
• Pregnant women
• Infants and children under 12 years of age
• Persons with limited mobility
• Persons who wish to bring an animal on board with them.
Those in possession of a topbonus Silver Card or Service Card receive a discount for XL seats. Those in possession of a topbonus Gold/Platinum Card may reserve XL seats for themselves and one travelling companion in the Economy Flex fare (or for flights booked before 12/7/2016, the Fly Flex+ or FlyFlex fares) at no additional cost.
For passengers requiring a high level of comfort or when transporting large, sensitive items of baggage in the cabin (e.g. musical instruments larger than 86 cm x 33 cm x 19 cm including case), it makes sense to reserve an extra seat. You can book this service by calling our Service Centre ».
Aisle or window, right at the front or preferably with lots of extra leg room? You can fly any way you choose. Simply book your chosen seat category together with your flight or add the seats to your booking up to 4 hours before departure at airberlin.com/meinebuchung. We recommend you book your seats at your earliest convenience to ensure the best possible choice.
You will find a summary of all seat categories and charges here ».
Every passenger has a seat they prefer. Whether it is a window or aisle sear or one with plenty of leg room: where do you prefer sitting? Booking a seat lets you sit precisely where you choose. We recommend you book your seats at your earliest convenience to have the best possible choice. Simply book your chosen seat category together with your flight or add the seats to your booking up to 4 hours before departure at airberlin.com/meinebuchung.
You can choose between the following seat categories on our aircraft:
- XL Seats provide maximum seat pitch in Economy Class and ensure that you arrive at your destination in an even more relaxed frame of mind
- Preferred seats are ideally situated in the cabin – right at the front (on short-haul), or in some cases they will be among our popular double seats (on long-haul). Passengers on short and medium-haul flights that have used Web Check-in can also enjoy Priority Boarding.
- Standard Seats provide the accustomed airberlin seating comfort
You can book your chosen seat category together with your flight or add the seats to your booking up to 4 hours before departure. You will find an overview of all seat categories and charges here »
Book your chosen seat category now ».
Our system will automatically assign you a seat during check-in if you choose not to book a seat. You can change this automatic selection at any time and switch to a different free seat. Changing your seat assignment may be free. But you might also be charged, depending on your booked fare. You will find more detailed information on the fare terms in our fare overview ».
We recommend that you check in as early as possible for the largest selection of seats. You can use the Web Check-in from 30 or 24 hours (depending on the route) before departure using airberlin.com or the airberlin app.
You do not need to book a seat for children aged under two. They travel on the lap of their adult companion. However, it is at your discretion to book a separate seat or a baby cot for your small child. You will find additional information on this and other topics on our page Travelling as a Family ».
Do you appreciate maximum privacy in Economy Class? airberlin exquisite lets you bid for the free adjacent seat up to 32 hours before departure. The price is entirely up to you! You will find additional information on this and other topics on our page airberlin exquisite ».
Booking an extra seat will guarantee you a free adjacent seat. Simply call our Service Center » to book this option.
On long-haul flights, there is a choice of three fares in the Economy Class: Economy Saver, Economy Classic and Economy Flex », as well as three fares in the Business Class: Business Saver, Business Classic and Business Flex ». We have put together information on all our fares in an Overview.
You can find more information about travelling with children here »
For detailed conditions of the Economy Flex fare, please refer to this overview »
"Yes, you can check baggage at the airport, for a fee. If you already know that you will have baggage when planning your trip, we recommend registering the bag when booking your flight or later » online or via our Service Centre » up to 4 hours before departure. Tip: book extra baggage online up to 30 hours before departure and save shorter-term baggage charges!
Information about fees »
An alternative for passengers with baggage to check in would be one of the following fares: Economy Classic or Economy Flex: these fares include checked baggage.
You can find detailed terms and conditions for Economy Light here »
In Economy Light, a seat reservation (incl. XL seats, for more legroom) is possible as an additional service, and can be added during booking or subsequently under My Booking ». During Web Check-in, you won’t have a free choice of seats: a seat will be assigned to you by the system. This takes into account ecological and economic aspects of aircraft loading. For this reason, we cannot guarantee that travel companions without a seat reservation will be assigned adjacent seats.
You will find more information about the new fares and topbonus membership »
There are two ways of using the topbonus & Comfort log-in online service:
- Logging in with your topbonus number and password
- Logging in with your personal username and password
Logging in with your topbonus number and password
- Enter your topbonus card number: you can find this on your topbonus card or below your name on your airberlin credit card. For data-protection reasons, it is not possible to log in using your credit card number.
- Enter your 6 to 22-character password.
Logging in with username and password
- Enter your username: you will have created this yourself when you first registered.
- Enter your password: You will have created your password yourself when you first registered for our Online Services.
If you cannot remember your password, you can have a new one sent to you at any time: Forgotten password »
Please check the information you provided under your username or your topbonus number, and the password that you entered. Please note that for security reasons your password can only be sent to the e-mail address registered in your profile.
If you have forgotten your password, you can request a new password here ».
Please note that your booking history », only lists flights you booked while logged in. This makes possible a clear overview of the bookings.
airberlin services: just book them online.
Secure the seat you want promptly.
Sports equipment or four-legged friend?