Web Check-in - saves time and offers flexibility
You can check in easily and conveniently online between 30 hours before departure.
For connections to and from the United States, and to Cuba, Web Check-in opens 24 hours before departure of the long-haul flight and is possible until 3 hours before departure. If you have an indirect flight, you can also use our Web Check-in service for your connecting flight, provided that at least the first flight segment is operated by airberlin.
This service is available for any bookings with a valid electronic ticket, regardless of whether the flight was booked online, through a travel agency or via the airberlin Service Center.
To use our Web-Check-in service, you just need to enter your booking number and your surname. You can then check yourself in, plus up to ten other people who are travelling with you and choose the seats you prefer. After that you will be sent your boarding passes.
Exceptions for flight guests booked in the JustFly and FlyDeal fare, who will not be given the option to select their seat. We will automatically allocate you a seat during the check-in process.
Please note that airberlin Web Check-in is not available at all airports.
Benefits of Web Check-in
- Saves time: no queuing at the Check-in desk
- Flexibility: you can check in anywhere, e.g. from the office or while on the move
- Be independent: check-in on the previous day, from 30 hours before departure (24 hours for airberlin flights to the USA, incl. connecting flights and flights from the USA).
- Comfort: choose your own seat using our interactive seating plan
Checking in baggage
Even if you check in online, you can still check in baggage. Simply use our special Baggage drop-off desk or our Check-in desk at the airport. Here you will find the location of our Baggage drop-off desks at specific airports ». Please note the check-in deadline » given for your airport of departure.
Your boarding pass
We offer you a range of different options for receiving your boarding pass. Choose from the following:
Download your boarding pass as a PDF file or have it sent to you by email.
Please print it out on standard printing paper in A4 format.
Note: you cannot use a boarding pass in PDF format accessed on your mobile phone for boarding purposes.
Per boarding card page, up to three flights can be listed and checked in to. Please keep your boarding card safe.
If you want to save your boarding pass in Wallet, you can select the 'Mobile phone e-mail' sending option at the end of your online check-in to receive an e-mail containing your boarding pass as an attachment. You can then open the e-mail on your iPhone and save the boarding pass in Wallet. You can also retrieve your boarding pass via Wallet when checking in via the airberlin app.
We will send an SMS to your preferred mobile phone number with a link that will take you to your mobile boarding pass. You can then either save it and/or retrieve it under 'Boarding' in the app. All you need is a web-enabled mobile phone.
Your mobile boarding pass is sent in the form of a barcode attached to an email, which you call up when you are at the gate. You need a mobile phone with internet access to receive the email. This is especially practical since you do not need to print the boarding pass out.
Your mobile boarding pass is sent as a barcode by MMS, which you call up when you are at the departure gate. Please note that this service is only available to German and Austrian mobile phone numbers.
Due to official regulations at the airports of departure and/or destination, it is not possible to offer mobile boarding passes for all routes.
You pick up your boarding pass at the airberlin Check-in desk at the airport before the check-in deadline ».
You can use a mobile boarding card on your smartphone on many airberlin routes.
At a few airports, the scanners required to read mobile boarding cards are not available or there are official regulations preventing the use of mobile boarding cards.
Using a mobile boarding card is not possible when departing from the following airports:
|Abu Dhabi (AUH)|
|Keflavik (Reykjavik) (KEF)|
|Mahon (Menorca) (MAH)|
|Marsa Alam (RMF)|
|Sharm el Sheikh (SSH)|
|St. Petersburg (LED)|
|Tel Aviv (TLV)|
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.