• Passengers who have booked their airberlin flight as part of a package holiday

• Passengers in special group bookings (G Class) who do not know their personal ticket number.

• Passengers for flights operated by our codeshare partners must check in with our codeshare partner (web check-in or check in at the desk). This applies also to flights in which the first leg is operated by our partner.

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.

There is no Web Check-in available for the following airports:

Every flight guest will be suggested a seat on an interactive seating plan during their booking.

Flight guests who have booked a fare which includes free seat reservation, or who check in for a long-haul flight, can change their seat free of charge here. 

All other flight guests can reserve a seat for a fee up to 4.5 hours before departure and choose their own seat (subject to availability). 

If you have already reserved your preferred seat in advance, this will be displayed in the seating plan and you can proceed directly to the next step.

In the penultimate step of the web check-in you decide the form in which your boarding pass will be sent to you. You can choose from the following:

Boarding pass in PDF format for downloading
You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.
Note: A boarding pass opened in PDF format on a mobile phone cannot be used for boarding.

Boarding pass in PDF format by email
You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.
Note: A boarding pass opened in PDF format on a mobile phone cannot be used for boarding.

SMS with link to mobile boarding pass
You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding pass. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding pass by email
You will receive your mobile boarding pass in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding pass via MMS for topbonus status customers
You will receive your mobile boarding pass in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.
Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.

Due to official restrictions at certain departure and arrival airports, it is not possible to offer mobile boarding cards for all routes.

Collect your boarding pass at the airport
You will be given your boarding pass at the airport up to the check-in closure time » at the airberlin check-in desk.

You can open your web check-in procedure at any time up to 45 minutes before departure and download or send your boarding pass again (except flights to the US: up to 180 minutes before departure). Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk.

 
You can use a mobile boarding pass on your smartphone on many airberlin routes.

At a few airports, the scanners required to read mobile boarding passes are not available or there are official regulations preventing the use of mobile boarding passes.

Using a mobile boarding pass is not possible when departing from the following airports:
  

Please arrive at the airport in plenty of time before your boarding time at the gate shown on your boarding pass. Remember that there may be a waiting time at the security checks. Since the gate may change without notice, please check the display boards in the airport.

If you wish to drop off your baggage you can use the baggage drop-off or check-in desk up to the check-in closing time at your departure airport. Please show your boarding pass there.

Boarding takes place in groups which are called out one by one by the staff at the gate. Your boarding pass shows which group you are in.
 
During the boarding procedure you must have your mobile boarding pass ready by the scanner or hand over the hard copy (original) of your boarding pass to the person at the gate. Please note that you must show your valid identification document for boarding. Please have this ready with your boarding pass.

There are no special rules for the security checks. You show your (mobile) boarding pass and your identification document.

Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.

Please note that the check-in closing times » are in force for leaving baggage.

The gate is shown on your boarding pass. Since the gate may be changed without notice, you should check this information on the display board in the airport.