The invoice you received after completing your booking is also your booking confirmation.
Your invoice/booking confirmation is sent to the email address you provided during the booking process.
You can request an invoice later on for all flights booked on airberlin.com; to do this, go to My Bookings».
By credit card: UATP/AirPlus, American Express, Diners, MasterCard and Visa.
By PayPal (not available in all currencies; not in combination with prepaid car rentals; not in combination with the "Get 72-hour fixed price" option).
Direct debit is also possible in combination with a German, Austrian or Dutch bank, provided the service is used no earlier than 7 days following booking.
All flights guests may use this service, provided they have a German account with Postbank, Sparkasse, Volksbank and Raiffeisenbank, also comdirect, DKB and other regional banks.
You can book your flights via airberlin.com, on our mobile site m.airberlin.com, by app, at a travel agent's, or by calling our Service Center »
You may be denied boarding if you do not present yourself at check-in on time. Nevertheless, you will be required to pay the price of the flight. In these cases we are unable to rebook or cancel without charge. You may only switch to a later flight if you book and pay for this flight.
Exception: It is possible to rebook or cancel free of charge if you made your booking in the FlyFlex or FlyFlex fares, even if you miss check-in.
Please check the exact times at which check-in closes » in the individual airports.
Seats can be reserved via the Service Center » and travel agencies until 4 hours before the departure of the flight. You can also reserve a seat with more legroom.
JustFly, FlyDeal and FlyClassic (longhaul) fares: You can find information about our current charges here »
Seat reservations are free of charge for families with infants and for the severely disabled (German disability code "B", i.e. companion pass) and an accompanying person. If you have a topbonus Card Silver/Gold/Platinum or a topbonus Service Card, seat reservations are free of charge for you, as well as for one adult travelling companion and any children under 12 travelling with you.For FlyClassic (booked from 5.5.2015 for short and mediumhaul), FlyFlex and FlyFlex fares, the seat reservation is included and therefore free of charge.
As a holder of a topbonus Silver Card and/or Service Card, you receive a €10 discount on XL seats for short and mediumhaul, and a €15 discount for longhaul. Holders of a topbonus Gold/Platinum Card and one accompanying adult can reserve an XL seat free of charge, as can anyone booking the FlyFlex/ FlyFlex fare. For charges when booking all other fares, please refer to this overview »
Please note that flights may also be operated by a code-share partner. If that is the case, please contact the airline that is operating your flight. The airline will be identified on your flight confirmation document.
XL seats that are located by the emergency exit are subject to special safety regulations. Please not that you may not belong to any of the following groups of persons:
- expectant mothers
- Infants and children (under 12 years),
- mobility-impaired persons,
- passengers with limited understanding of German or English,
- persons who have pets with them in the cabin.
To ensure safety, airberlin is entitled to allocate passengers who are unable to meet these requirements with a different seat prior to departure.
All fares can be combined with each other for the outward and return flight; in addition, the FlyFlex fare can also be combined with the FlyDeal and FlyClassic fares.
For longhaul, all flights in the FlyClassic, FlyDeal and FlyFlex fares in Economy and Business Class can be freely combined.
Online bookings at airberlin.com and bookings via app or the m.airberlin.com mobile website will not incur a handling fee. Customers who hold a German, Austrian or Dutch bank account have the option of paying by direct debit. Except when paying by direct debit, giropay or PayPal, a payment charge will be incurred. This will depend on your itinerary and is calculated according to zones. Overview of charges »
Bookings via the airberlin Service Centre or an airport ticket desk will incur a handling fee of €20 per person. This regulation does not apply to vulnerable people with a mental or physical disability, or to unaccompanied children.
topbonus Gold and Platinum Card holders benefit from a reduced ticket service charge of €10 per person if they book by phone using our Gold or Platinum Service (instead of €20 per person for bookings made via the regular airberlin or topbonus Hotline).
airberlin distinguishes between short-haul, medium-haul and long-haul flights.
Short-haul and medium-haul flights comprise flights to the following destinations:
All domestic German and European flights, including the Russian Federation to the west of the Urals and Caucasus, flights between Europe and northern Africa (Egypt, Algeria, Tunisia, Morocco, Lybia) / Israel / Turkey / Cyprus / the Canary Islands / the Azores & Madeira.
Long-haul flights comprise flights to the following destinations:
Flights between Europe and the parts of the Russian Federation to the east of the Urals / Central Asia / South-East Asia / the Far East / the Pacific / North, Central or South America / the Caribbean Isles / Central Africa / the south of Africa / the eastern Mediterranean region (Syria, Lebanon) / the Gulf States / Iraq / Iran.
You can book on the Internet, by app, or via our mobile site m.airberlin.com up until two hours prior to departure. If you wish to make bookings at shorter notice, you need to call our Service Center », use the airberlin desk at the airport or book with a travel agency.
Within the airberlin booking process, the gross fare per person is displayed after the flight has been selected. This fare is made up of the net price of the flight, taxes and fees, including the fuel surcharge and Air Travel Tax. The gross fare is broken down separately for the outward and the return flight. The payment charge » is not yet included in this price.
Each person is liable to pay a payment charge depending on the zone and the method of payment.
The amount of aviation tax on flights departing from German airports depends on the length of the flight.
Further information about the aviation tax »
866 266 5588 (dom. free call)*
*charges for calls from mobile phones may vary